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Date: Fri, 09 Sep 2022 13:55:28 +0100
From: Express Music <hello@expressmusic.co.uk>
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: RE: Faulty A12  ST#108254
In-Reply-To: <MW4PR03MB692254013942262A47F157DEF9439@MW4PR03MB6922.namprd03.prod.outlook.com>
References: <216100803bebd2f3b3ad812442e473b5@expressmusic.co.uk>
 <MW4PR03MB692254013942262A47F157DEF9439@MW4PR03MB6922.namprd03.prod.outlook.com>
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Thank you, Susana.


Kind Regards,

Tim.
Express Music
B2 & B3 Quarry Park
Old Milverton Lane
Leamington Spa
CV32 6RW
01926 808982

On 09/09/2022 13:53, Susana Raya wrote:
> Hi Tim,
>
> Sorry to hear about this issue. We will bring the guitar for 
> inspection.
>
> Our reference for this service is ST#108254.
>
> Please find attached the shipping labels that need to accompany the 
> guitar.
>
> TNT will collect the guitar on Tuesday, 13 September between 11:00
> and 17:00 from your store.
>
> Let me know if you need any further assistance.
>
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
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> -----Original Message-----
> From: Express Music <hello@expressmusic.co.uk>
> Sent: Friday, September 9, 2022 2:35 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Faulty A12
>
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
>
>
> Hi Susana,
>
> We've just received an Academy 12 S/N 2205032316 with a slight dent
> on the bottom edge of the front of the guitar.
> Can we get this one returned and exchanged, please?
>
>
> Kind Regards,
>
> Tim.
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 01926 808982
>
>
> Kind Regards,
>
>
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
>
> 01926 808982