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Date: Sat, 03 Sep 2022 12:07:34 +0100
From: Express Music <hello@expressmusic.co.uk>
To: Andy Honess <andy@jumpxl.com>
Subject: Re: Recently purchased ukulele
In-Reply-To: <D0C5A310-A9FD-415C-B289-9C7B14545C09@jumpxl.com>
References: <D0C5A310-A9FD-415C-B289-9C7B14545C09@jumpxl.com>
Message-ID: <061df7380a54b0b031824484b5079030@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
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Hi Andy,

We're sorry to hear you've had a problem with this Ukulele. It's not 
common at all but is something we have experienced in the past. We will 
do our best to get this sorted out for you as soon as possible.

We can see on our system that it was purchased in our Coventry shop on 
14.05 so is well within warranty for a replacement. We just need to find 
out if they are currently in stock with the supplier as we don't 
currently have a direct replacement for you here.

Please leave it with us for a few days and we will get an eta on a new 
one for you. We are back in the shop on Tuesday and should hopefully 
have a answer for you by then.

Once again, apologies for any inconvenience this has caused.

Kind Regards,
Harriet, Phil & Tim

Express Music
B2 & B3 Quarry Park
Old Milverton Lane
Leamington Spa
CV32 6RW
01926 808982

On 03/09/2022 10:23, Andy Honess wrote:
> Hi team,
>
> We recently purchased a ukulele (17th May) BMUkMC for my daughter’s
> birthday and a day last week the bridge unstuck from the body. It’s
> not in the direct sunlight so I suspect some faulty glue.
>
> I assume it’s still under its warranty- please can we organise a
> manufacturer’s replacement please. Photos attached.
>
> Andy.
>
> Andy Honess
> Founder and Owner
> JumpXL
> +44 (0) 7974005243 [1]
>
>
>
> Links:
> ------
> [1] tel:+44%207974005243