MIME-Version: 1.0
Date: Wed, 11 Mar 2026 16:51:27 +0000
From: hello@expressmusic.co.uk
To: Joshua Hounsome <jjhounsome@gmail.com>
Subject: Re: Express Music Enquiry - 7469
In-Reply-To: <CAAxp+WzD+uNmFr3u1k2PfNgBoK-zbOWpx+=GcOED1CKzOazESA@mail.gmail.com>
References: <C019E5AF599845DFB444885E16D88B59@itpartnership.com>
 <7285028b90574860e8f419ef91ec22ee@expressmusic.co.uk>
 <CAAxp+WyVvFx42nE0akDsE0m8Ms0gG0w26z5FbKY65PzACcJkfw@mail.gmail.com>
 <8bbfaa3daf5002fd3b7716e18b0986a4@expressmusic.co.uk>
 <CAAxp+WyGn9E9amMdcqdr=gnXjyb2rU6xJi818Ab2J33h1yw_og@mail.gmail.com>
 <c85cbefc9d858d0b586aa8a107960f4b@expressmusic.co.uk>
 <CAAxp+Wz17TPKNGGYy2vggS7D6cV5YFe5ZgMi4QRjsYdw0qEb_w@mail.gmail.com>
 <a8bf2c5d968ca2263f5c0dd389a17c83@expressmusic.co.uk>
 <CAAxp+WzQtUSxGAtjyVdtWFe03WPmkpc-B0f27fh=BXmZm7J2Bw@mail.gmail.com>
 <4068a3725623229640848ec240547fd0@expressmusic.co.uk>
 <CAAxp+WzD+uNmFr3u1k2PfNgBoK-zbOWpx+=GcOED1CKzOazESA@mail.gmail.com>
Message-ID: <08ae024e46a84b7e0881447db8140729@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

Let me know when's good for you and I'll pop you in the diary.

Tim.

On 2026-03-11 16:38, Joshua Hounsome wrote:
> Oh that's great news!
> 
> Is there a best time/day ror me to bring my guitar in?
> 
> Thanks
> Josh
> 
> On Wed, 11 Mar 2026, 14:12 , <hello@expressmusic.co.uk> wrote:
> 
>> Hi Josh,
>> 
>> Just letting you know the preamp has just arrived.
>> 
>> Regards.
>> Tim.
>> 
>> On 2026-02-27 11:40, Joshua Hounsome wrote:
>>> Thanks Tim,
>>> 
>>> I've just paid. Looking forward to the part arriving, thank you so
>>> much for your help!
>>> 
>>> Thanks
>>> Josh
>>> 
>>> On Fri, 27 Feb 2026, 11:13 , <hello@expressmusic.co.uk> wrote:
>>> 
>>>> ok great, we'll send the link, get it on order and let you know
>> when
>>>> 
>>>> it's here, should be able to fit it while you wait.
>>>> 
>>>> Tim
>>>> 
>>>> On 2026-02-27 10:55, Joshua Hounsome wrote:
>>>>> Hey Tim,
>>>>> 
>>>>> That sounds great, more than happy with that, thank you!
>>>>> 
>>>>> Josh
>>>>> 
>>>>> On Fri, 27 Feb 2026, 10:53 , <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> Hi Josh,
>>>>>> 
>>>>>> Taylor have just got back to me and the is available, with the
>>>> part,
>>>>>> 
>>>>>> shipping, and fitting you'd be looking at £75.00.
>>>>>> Let know if you want to go ahead and we'll send you a payment
>>>> link.
>>>>>> 
>>>>>> Thanks.
>>>>>> Tim
>>>>>> 
>>>>>> On 2026-02-26 11:49, Joshua Hounsome wrote:
>>>>>>> Amazing, thank you so much!
>>>>>>> 
>>>>>>> On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk> wrote:
>>>>>>> 
>>>>>>>> Hi Josh,
>>>>>>>> 
>>>>>>>> Yes, we can help with that, I'll get a cost of the part and
>> any
>>>>>>>> carriage
>>>>>>>> and send you a payment link then we'll get it on order for
>> you
>>>>>> and
>>>>>>>> work
>>>>>>>> out fitting when we get it. From memory they're not to
>>>> difficult
>>>>>> to
>>>>>>>> fit.
>>>>>>>> 
>>>>>>>> Regards.
>>>>>>>> Tim.
>>>>>>>> 
>>>>>>>> On 2026-02-26 09:50, Joshua Hounsome wrote:
>>>>>>>>> Hello,
>>>>>>>>> 
>>>>>>>>> Hope you are well!
>>>>>>>>> 
>>>>>>>>> Sorry it's been a little bit of time. I checked and it looks
>>>>>> like
>>>>>>>> I
>>>>>>>>> completely forgot to get my warranty set up when I bought my
>>>>>>>> guitar!
>>>>>>>>> 
>>>>>>>>> I popped in a couple of weeks ago and the chap I spoke to
>>>>>> advised
>>>>>>>> me
>>>>>>>>> to get in touch with Taylor reg. the warranty because of
>> this.
>>>>>>>>> 
>>>>>>>>> I've attached the mail exchange I had with Taylor Support
>>>> about
>>>>>>>> the
>>>>>>>>> part. The TL;DR is that they still sell replacement
>> pre-amps.
>>>>>>>>> 
>>>>>>>>> I just wanted to check with yourselves the best next course
>> of
>>>>>>>> action:
>>>>>>>>> If I order the part and bring it in are you able to help me
>>>>>>>> replace
>>>>>>>>> it? Or are you able to order the part for me and I pay you
>> for
>>>>>> the
>>>>>>>>> part and any labour? Is that a service you offer?
>>>>>>>>> 
>>>>>>>>> Sorry for being a bit clueless!
>>>>>>>>> 
>>>>>>>>> Thanks
>>>>>>>>> Josh
>>>>>>>>> 
>>>>>>>>> On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk>
>> wrote:
>>>>>>>>> 
>>>>>>>>>> Hi Josh,
>>>>>>>>>> 
>>>>>>>>>> When you get a chance, run it down to us and we will test
>> it
>>>>>> for
>>>>>>>>>> you.
>>>>>>>>>> These battery units are quite picky on what batteries they
>>>> like
>>>>>>>> as
>>>>>>>>>> different brands are different sizes. Hopefully it is a
>>>> simple
>>>>>>>> fix.
>>>>>>>>>> If
>>>>>>>>>> not, as long as you registered it with Taylor it should be
>>>>>> under
>>>>>>>>>> warranty. We are open Tuesday to Saturday 11am-5pm, pop
>> over
>>>>>> any
>>>>>>>>>> time.
>>>>>>>>>> 
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet
>>>>>>>>>> Express Music
>>>>>>>>>> 
>>>>>>>>>> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
>>>>>>>>>>> Name: Josh Hounsome
>>>>>>>>>>> 
>>>>>>>>>>> Address: 23 Burns Road
>>>>>>>>>>> Leamington Spa
>>>>>>>>>>> 
>>>>>>>>>>> Postcode: CV32 7EL
>>>>>>>>>>> 
>>>>>>>>>>> Telephone: 07468536324
>>>>>>>>>>> 
>>>>>>>>>>> Email: jjhounsome@gmail.com
>>>>>>>>>>> 
>>>>>>>>>>> Enquiry: Hello!
>>>>>>>>>>> I'm not sure if you can help, but I bought a Taylor
>> Academy
>>>>>> 12e
>>>>>>>> a
>>>>>>>>>> few
>>>>>>>>>>> years ago, and it looks like the ES-B Pre-amp unit has
>> given
>>>>>> up.
>>>>>>>>>> I've
>>>>>>>>>>> tried changing batteries but I can't get the tuner to
>> work,
>>>> or
>>>>>>>> to
>>>>>>>>>> get
>>>>>>>>>>> any sounds through an amp.
>>>>>>>>>>> Bit of a long-shot, but I wasn't sure whether you had any
>>>> way
>>>>>> of
>>>>>>>>>>> getting the pre-2022 ES-B units, or anything that might be
>> a
>>>>>>>>>> suitable
>>>>>>>>>>> replacement?
>>>>>>>>>>> Thanks for your time,
>>>>>>>>>>> Josh