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Date: Mon, 28 Oct 2019 13:18:10 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Kevin <kevingeorgerees18@virginmedia.com>
Subject: RE: G5422T
In-Reply-To: <BF578A0F-C5F8-4747-A703-BC9C1B64287A@mail.itpartnership.com>
References: <e546c8af2856c9cdb2e23b656fb5f44b@expressmusic.co.uk>
 <BF578A0F-C5F8-4747-A703-BC9C1B64287A@mail.itpartnership.com>
Message-ID: <e9394a17eb373b09578e6d3ec9fbfd88@expressmusic.co.uk>
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Hi Kevin,

No news yet.
All items with problems from Fender have to go back to the service 
department for their
engineer/guitar tech's to inspect. The rep has no part in the process.
As soon as we have some news we'll be in touch.

Kind Regards.

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 28/10/2019 13:09, Kevin wrote:
> Hi Tim,
>
> Has there been any progress yet on my Gretsch? As I have communicated
> before, I do not want it going back to Fender for anything more than
> inspection for them to note it is faulty for it to be replaced –
> indeed your Fender rep should be able to make this call in store. I
> would not be happy for the neck to be ‘worked on’ to try to rectify 
> an
> issue that is likely to recur and leave me with a problem in 6 months
> time when it is out of warranty.
>
> All the best,
>
> Kevin
>
> FROM: Express Music
> SENT: 24 October 2019 16:52
> TO: kevingeorgerees18@virginmedia.com
> SUBJECT: G5422T
>
> Hello Kevin,
>
> Just letting you know we'ver received your Gretsch back okay.
>
> I've contacted Fender to arrange it's return and will be in touch as
>
> soon as we have some news.
>
> Kind Regards.
>
> Tim.
>
> Express Music
>
> 196 - 204 Binley Road
>
> Coventry
>
> CV3 1HG
>
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