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Date: Sat, 11 Jul 2020 10:54:58 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Thomas Johnston <tajo411@yahoo.co.uk>
Subject: Re: Express Music Enquiry - 4134
In-Reply-To: <C6ED190D-5DF1-4ED9-AFA7-09100451358B@yahoo.co.uk>
References: <dbf595778d8c0d3a855e364b7b942d57@expressmusic.co.uk>
 <C6ED190D-5DF1-4ED9-AFA7-09100451358B@yahoo.co.uk>
Message-ID: <4719b2224b766e1763fb71755ebe5ed7@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Morning Thomas,

I've just gone through the process of creating a label for return to 
give you an accurate cost. Please see details below.

Collection and delivery
 From Mr Thomas Johnston
Collection on Tuesday, 14 July 2020 between 08:00 and 15:00
Address details
To Express Music Company You

Delivery on Wednesday, 15 July 2020 (Express)

Address details
Shipment details
Total items: 1
1x Box - 68 x 72 x 38cm - 19kg
Goods description
Guitar Amp

Shipping costs
Total (incl. VAT)	£47.58

It might be worth getting another quote to compare it too. Let me know 
whatever suits you best.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 10/07/2020 19:04, Thomas Johnston wrote:
> Hi Harriet
> How much will the shipping work out if you arrange it please
> Regards
> Thomas
>
> Sent from my iPhone
>
>> On 10 Jul 2020, at 16:55, Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>>
>> Hi Thomas,
>>
>> Yeah that's no problem. You can either arrange the shipping back to 
>> us yourself or we can arrange collection using TNT and deduct the 
>> shipping costs from your refund.
>>
>> Our address for return is:
>> Express Music Coventry
>> 196-204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> Please note our warehouse delivery hours are:
>> Tuesday to Saturday 11am-5pm
>>
>> If you would like me to arrange a collection please let me know. 
>> Once we receive the amp back here and checked it over, well will issue 
>> a refund :)
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>>> On 10/07/2020 15:41, Thomas Johnston wrote:
>>> Hi Harriet
>>>
>>> I’m really sorry but I would like to return the amp for a full 
>>> refund
>>> please,can you tell me what I need to do
>>> Regards
>>> Thomas
>>>
>>> Sent from my iPhone
>>>
>>>>> On 30 Jun 2020, at 14:03, Thomas Johnston <tajo411@yahoo.co.uk> 
>>>>> wrote:
>>>>
>>>> 
>>>>
>>>> Thanks Harriet
>>>>
>>>>> On Tuesday, 30 June 2020, 14:00:37 BST, Express Music 
>>>>> <coventry@expressmusic.co.uk> wrote:
>>>>
>>>> Hi Thomas,
>>>>
>>>> Sorry for the delayed reply. We're not in the shop on Sundays &
>>>> Mondays. Thanks for your order. Your new amp is boxed up safely 
>>>> and
>>>> leaving here today : )
>>>>
>>>> Kind Regards,
>>>> Harriet
>>>>
>>>> Express Music
>>>> 196 - 204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>>
>>>> On 28/06/2020 05:05, Thomas Johnston wrote:
>>>>> Hi Harriet
>>>>> So it would be £719 to me inc postage and it’s brand new in 
>>>>> original
>>>>> box
>>>>> Regards
>>>>> Thomas
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>>> On 27 Jun 2020, at 10:55, Express Music
>>>>>> <coventry@expressmusic.co.uk> wrote:
>>>>>>
>>>>>> Hi Thomas,
>>>>>>
>>>>>> The price listed is the best we can do on this amp. We cover the
>>>>>> shipping costs to N.Ireland. Let me know if you need any more 
>>>>>> help
>>>>>> with your order.
>>>>>>
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>>
>>>>>> Express Music
>>>>>> 196 - 204 Binley Road
>>>>>> Coventry
>>>>>> CV3 1HG
>>>>>>
>>>>>>> On 26/06/2020 19:03, tajo411@yahoo.co.uk wrote:
>>>>>>> Name: Thomas
>>>>>>>
>>>>>>> Email: tajo411@yahoo.co.uk
>>>>>>>
>>>>>>> Enquiry: Marshall 2525c
>>>>>>> Hi is this your very best price on this,ps I live in Northern
>>>>>>> Ireland
>>>>>>
>>>>>>
>>
>>