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Date: Thu, 09 Dec 2021 14:01:42 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty FCS
In-Reply-To: <WVDQRR3KP8_61b0eb465a0d3_473fd388ccb960288566_sprut@zendesk.com>
References: <WVDQRR3KP8@zendesk.com>
 <9769cf10a4c07852d285e53ea4b46244@expressmusic.co.uk>
 <WVDQRR3KP8_61b0eb465a0d3_473fd388ccb960288566_sprut@zendesk.com>
Message-ID: <f30c48986337e25cb385ef30b9743b84@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Jake,

Thanks for getting back to us.
What sort of partial credit could you offer us?


Regards

Harriet.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 08/12/2021 17:28, Jake (Support) wrote:
> ##- Please type your reply above this line -##
>
>  JAKE (Fender Musical Instruments)
>
>  Dec 8, 2021, 17:28 GMT
> Hi Harriet,
>
> Thank you for sending this over, looks like some sort of impact
> damage there - would you guys consider getting a partial credit on
> this to sell on as B-Stock/Ex Demo?
>
> If not the guitar will need to be collected and shipped to the USA
> for them to strip and refinish, this could take 3-4 months. We'd be
> happy to credit and reinvoice while it's away.
>
> Let me know how you'd like to proceed and I'll get the ball rolling.
>
> Best Regards
>
> Jake Law - Custom Shop Service Coordinator
>
>  COVENTRY RETURNS
>
>  Dec 7, 2021, 16:46 GMT
>
> Hi Fender Team,
>
> We have a faulty Fender Custom Shop guitar we need help with please.
>
> It has a mark on the back of the body which can be clearly seen in 
> the
> photo attached and a mark on the neck which due to the beautiful wood 
> is
> hard to capture in any detail.
>
> Product Number: 9231012924
> Serial Number: CZ554649
>
> Please can we get a return and replacement on this?
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> IMG_9618.jpg
> IMG_9618.jpg
>
>  Attachment(s)
>  IMG_9618.jpg [1]
>  IMG_9618.jpg [2]
>
> Your request (420827) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [3] for the full range of
> Fender products [WVDQRR-3KP8]
>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/47QnGCaC37pMOhclJ4UT95oAM/?name=IMG_9618.jpg
> [2]
> 
> https://fenderemea.zendesk.com/attachments/token/fpQfZt99FGXARNOHTEkxEQFG8/?name=IMG_9618.jpg
> [3] http://secure.itpartnership.com/www.fender.com