MIME-Version: 1.0
Date: Tue, 21 Oct 2025 13:41:55 +0100
From: hello@expressmusic.co.uk
To: Westside Distribution Ltd
 <cases.5404013.59586_815843_18644.b5f9384ca2@5404013.email.netsuite.com>
Subject: Re: Case # 001310 Updated: "000-28 Faulty"
In-Reply-To: <cb19787cf6a71ae6cda24c7ece568264@expressmusic.co.uk>
References: <lzpya9jjpb6mf0b6g4t7jrtq9bxj7wf62b8nuhqsbowhoe7ivqpe6eshi0ezopui@netsuite.com>
 <cb19787cf6a71ae6cda24c7ece568264@expressmusic.co.uk>
Message-ID: <46c622f447452b20a7a41f06c31cded9@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
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Hi,

Just checking you got our reply below on Friday?

Kind Regards,
Phil
Express Music

On 2025-10-17 16:21, hello@expressmusic.co.uk wrote:
> Hi
> Customer purchased from us in July
> Photo doesnt show it that well I agree, its more of a bubble or lacquer
> lifting under the top finish rather than a dent / chip
> Phil
> 
> On 2025-10-17 16:11, Westside Distribution Ltd wrote:
>> Case #001310 has been updated.
>> 
>>  		Case Number
>>  		001310
>> 
>>  		Case Subject
>>  		000-28 Faulty
>> 
>>  		Customer
>>  		Express Music (MLC) Limited
>> 
>>  		Contact
>> 
>>  		Creation Date
>>  		07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>> 
>>  		Case Type
>>  		Question
>> 
>>  		Case Priority
>>  		Medium
>> 
>>  		Case Status
>>  		In Progress
>> 
>>  		Updated By
>>  		Ruaraidh Macleod
>> 
>>  		Date Updated
>>  		17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>> 
>>  Reply to this email to update this case.
>> 
>> -------------------------
>> 
>>> Message History
>>> -----Original Message-----
>>> From: Ruaraidh Macleod
>>> Sent: 17/10/2025
>>> Subject: 000-28 Faulty
>>> 
>>> Hi there,
>>> 
>>> He managed to get a quick look at the pictures.  It's a bit
>>> difficult to tell what the actual issue is here.
>>> 
>>> This kind of damage in that location is fairly consistent with a
>>> knock or bump from something like a guitar stand.
>>> 
>>> I can see you got the guitar in March, how long has the customer had
>>> the guitar?
>>> 
>>> Ruaraidh
>>> 
>>> -----Original Message-----
>>> From: Express Music (MLC) Limited
>>> Sent: 17/10/2025
>>> Subject: 000-28 Faulty
>>> 
>>> Hi
>>> Did you get chance to speak to the your luthier ?
>>> customer is getting worried we have forgot about him ....
>>> Fyi its a ooo18 not 28 (our error)
>>> Phil
>>> :)
>>> 
>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>> Case #001310 has been updated.
>>>> 
>>>> Case Number
>>>> 001310
>>>> 
>>>> Case Subject
>>>> 000-28 Faulty
>>>> 
>>>> Customer
>>>> Express Music (MLC) Limited
>>>> 
>>>> Contact
>>>> 
>>>> Creation Date
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>> 
>>>> Case Type
>>>> 
>>>> Case Priority
>>>> Medium
>>>> 
>>>> Case Status
>>>> Not Started
>>>> 
>>>> Updated By
>>>> Ruaraidh Macleod
>>>> 
>>>> Date Updated
>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>> 
>>>> Reply to this email to update this case.
>>>> 
>>>> -------------------------
>>>> 
>>>>> Message History
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>> 
>>>>> Good afternoon,
>>>>> 
>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>> 
>>>>> 
>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>> 
>>>>> Kind regards,
>>>>> 
>>>>> Ruaraidh
>>>>> 
>>>>> -----Original Message-----
>>>>> From: Westside Info Box
>>>>> Sent: 07/10/2025
>>>>> Subject: 000-28 Faulty
>>>>> 
>>>>> -----Original Message-----
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>> Sent: 07 October 2025 13:00
>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>> Subject: 000-28 Faulty
>>>>> 
>>>>> Hi there,
>>>>> 
>>>>> We just spoke on the phone about the following guitar.
>>>>> 
>>>>> Serial number: 2921103
>>>>> Model: 000-28 Standard
>>>>> 
>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>> causing the lacquer to chip off.
>>>>> 
>>>>> Look forward to hearing from you,
>>>>> 
>>>>> Kind Regards,
>>>>> Phil, Tim & Harriet
>>>>> 
>>>>> Express Music
>>>>> B2 & B3 Quarry Park
>>>>> Old Milverton Lane
>>>>> Leamington Spa
>>>>> CV32 6RW
>>>>> 
>>>>> 01926 808982
>>>> 
>>>> -------------------------
>>> 
>>> -----Original Message-----
>>> From: Express Music (MLC) Limited
>>> Sent: 10/10/2025
>>> Subject: 000-28 Faulty
>>> 
>>> Hi thanks for getting back to us and it's just one side of the
>>> 000-28.
>>> 
>>> Cheers
>>> 
>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>> Case #001310 has been updated.
>>>> 
>>>> Case Number
>>>> 001310
>>>> 
>>>> Case Subject
>>>> 000-28 Faulty
>>>> 
>>>> Customer
>>>> Express Music (MLC) Limited
>>>> 
>>>> Contact
>>>> 
>>>> Creation Date
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>> 
>>>> Case Type
>>>> 
>>>> Case Priority
>>>> Medium
>>>> 
>>>> Case Status
>>>> Not Started
>>>> 
>>>> Updated By
>>>> Ruaraidh Macleod
>>>> 
>>>> Date Updated
>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>> 
>>>> Reply to this email to update this case.
>>>> 
>>>> -------------------------
>>>> 
>>>>> Message History
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>> 
>>>>> Good afternoon,
>>>>> 
>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>> 
>>>>> 
>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>> 
>>>>> Kind regards,
>>>>> 
>>>>> Ruaraidh
>>>>> 
>>>>> -----Original Message-----
>>>>> From: Westside Info Box
>>>>> Sent: 07/10/2025
>>>>> Subject: 000-28 Faulty
>>>>> 
>>>>> -----Original Message-----
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>> Sent: 07 October 2025 13:00
>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>> Subject: 000-28 Faulty
>>>>> 
>>>>> Hi there,
>>>>> 
>>>>> We just spoke on the phone about the following guitar.
>>>>> 
>>>>> Serial number: 2921103
>>>>> Model: 000-28 Standard
>>>>> 
>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>> causing the lacquer to chip off.
>>>>> 
>>>>> Look forward to hearing from you,
>>>>> 
>>>>> Kind Regards,
>>>>> Phil, Tim & Harriet
>>>>> 
>>>>> Express Music
>>>>> B2 & B3 Quarry Park
>>>>> Old Milverton Lane
>>>>> Leamington Spa
>>>>> CV32 6RW
>>>>> 
>>>>> 01926 808982
>>>> 
>>>> -------------------------
>>> 
>>> -----Original Message-----
>>> From: Ruaraidh Macleod
>>> Sent: 10/10/2025
>>> Subject: 000-28 Faulty
>>> 
>>> Good afternoon,
>>> 
>>> I'll run these pictures past out luthier and get his advice on this.
>>> 
>>> 
>>> Can you tell me in the meantime,  are these issues on both sides of
>>> the guitar?  It's not too easy to tell from the pictures.
>>> 
>>> Kind regards,
>>> 
>>> Ruaraidh
>>> 
>>> -----Original Message-----
>>> From: Westside Info Box
>>> Sent: 07/10/2025
>>> Subject: 000-28 Faulty
>>> 
>>> -----Original Message-----
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: 07 October 2025 13:00
>>> To: Info Mailbox <info@westsidedistribution.com>
>>> Subject: 000-28 Faulty
>>> 
>>> Hi there,
>>> 
>>> We just spoke on the phone about the following guitar.
>>> 
>>> Serial number: 2921103
>>> Model: 000-28 Standard
>>> 
>>> The issue appears to be some bubbling under the lacquer that is
>>> causing the lacquer to chip off.
>>> 
>>> Look forward to hearing from you,
>>> 
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982
>> 
>> -------------------------