MIME-Version: 1.0
Date: Tue, 14 May 2024 11:11:46 +0100
From: hello@expressmusic.co.uk
To: wages.laze.02@icloud.com
Subject: Re: AV2 1957 Stratocaster
In-Reply-To: <C5272083-56A6-4AE9-9115-6D9875ED0F84@blueyonder.co.uk>
References: <ba9660614e4a92956dd348a1473b53e4@expressmusic.co.uk>
 <C5272083-56A6-4AE9-9115-6D9875ED0F84@blueyonder.co.uk>
Message-ID: <e643d57018b82b12745560c0cb4248b5@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
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Morning Ian,

Great, see you then.

Kind Regards,
Harriet
Express Music


On 2024-05-13 20:02, wages.laze.02@icloud.com wrote:
> Hello again,
> 
> I’ll do my best to pop over after lunch on Thursday to pick up
> 
> Thank you again
> 
> Ian
> 
>> On 10 May 2024, at 15:10, hello@expressmusic.co.uk wrote:
>> 
>> Hi
>> 
>> We have kept the strat in its case, boxed up since you dropped it off
>> 
>> We do sometimes buy for cash but its pretty quite at the minute so a 
>> commission sale would be a better option for us
>> 
>> We take 20% from the sale price, we recently sold a similar condition 
>> AV2 for £1599
>> 
>> Regards
>> Phil
>> 
>> n 2024-05-10 14:38, wages.laze.02@icloud.com wrote:
>>> Hi
>>> Ok, very disappointing though, begs the question at what point do 
>>> they
>>> consider these things to be a fault…. How poor does it need to be?
>>> Can’t get back today so I’ll have to get back to you about picking up
>>> or whatever . just keep it and the case safe & free from damage and
>>> packed up.
>>> Do you buy or do commission sales? .. send me some numbers if you do 
>>> please.
>>> Thank you
>>> Ian
>>>>> On 10 May 2024, at 14:23, hello@expressmusic.co.uk wrote:
>>>> Hi Ian
>>>> Just spoke to Fender regarding your AV2 strat, their position is 
>>>> that as they don't consider this to be a defect they are unable to 
>>>> offer any further assistance
>>>> Sorry its not better news for you but we have tried all the options 
>>>> we have available to us as a Fender dealer
>>>> Your guitar is here ready to collect or we can ship back to you if 
>>>> that's better for you
>>>> Phil
>>>> Express Music
>>>> On 2024-05-09 17:06, Ian Harrison wrote:
>>>>> Hi
>>>>> I also really appreciate your support …
>>>>> I know I keep coming up with daft comparison's but it’s a fact..  I
>>>>> fitted my kitchen to closer tolerances than a guy at fender sanded
>>>>> that headstock  lol
>>>>> Thank ever so much again
>>>>> Ian
>>>>> Thank you
>>>>> Sent from my iPhone
>>>>>> On 9 May 2024, at 16:18, hello@expressmusic.co.uk wrote:
>>>>>> Hi Ian,
>>>>>> Sadly not, it is being raised with a much higher manager now which 
>>>>>> we think is positive.
>>>>>> We have been chasing them this week but as yet no answers.
>>>>>> Our personal regional rep is really pushing for a response from 
>>>>>> them so fingers crossed we should hear soon.
>>>>>> Appreciate your patience.
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>>> On 2024-05-09 16:00, Ian Harrison wrote:
>>>>>>> Hello again,
>>>>>>> No rush - just thought I’d ask if you’ve heard anymore from the 
>>>>>>> rep at all ?
>>>>>>> Manicures
>>>>>>> Ian
>>>>>>> Sent from my iPhone
>>>>>>>>> On 30 Apr 2024, at 13:19, Ian Harrison 
>>>>>>>>> <harrison.ian@blueyonder.co.uk> wrote:
>>>>>>>> Hi
>>>>>>>> Yes I will .. everything is present
>>>>>>>> Thank you
>>>>>>>> Ian
>>>>>>>> Sent from my iPhone
>>>>>>>>> On 30 Apr 2024, at 12:01, hello@expressmusic.co.uk wrote:
>>>>>>>>> See you tomorrow. If you have the original shipping carton, 
>>>>>>>>> please bring that with you.
>>>>>>>>> Kind Regards,
>>>>>>>>> Harriet
>>>>>>>>> Express Music
>>>>>>>>>>> On 2024-04-29 13:12, Ian Harrison wrote:
>>>>>>>>>> Hello again,
>>>>>>>>>> I have some time on Wednesday afternoon between work and 
>>>>>>>>>> hospital
>>>>>>>>>> visits so I’ll try and get it to you then.
>>>>>>>>>> Thanks again
>>>>>>>>>> Ian
>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>> On 24 Apr 2024, at 13:16, hello@expressmusic.co.uk wrote:
>>>>>>>>>>> Hi Ian,
>>>>>>>>>>> It would really be best for us to actually see the guitar as 
>>>>>>>>>>> we can't tell too much from photos. We do know from previous 
>>>>>>>>>>> experience that Fender have to look at the guitar themselves 
>>>>>>>>>>> before giving any indication of what they will do. The 
>>>>>>>>>>> previous warranty repair did take some time so please be 
>>>>>>>>>>> aware of this.
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>> Express Music
>>>>>>>>>>>> On 2024-04-24 13:09, Ian Harrison wrote:
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>> As I’m a bit of a journey away I’ll get more photos over to 
>>>>>>>>>>>> you with
>>>>>>>>>>>> some accurate measurements shown and see if they’ll give an 
>>>>>>>>>>>> indication
>>>>>>>>>>>> in advance and try and get it over next week.
>>>>>>>>>>>> Ian
>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>> On 23 Apr 2024, at 11:04, hello@expressmusic.co.uk wrote:
>>>>>>>>>>>>> Hi Ian,
>>>>>>>>>>>>> If you would like us to start a warranty return please drop 
>>>>>>>>>>>>> the guitar over to us.
>>>>>>>>>>>>> We will then get in contact with Fender service team with 
>>>>>>>>>>>>> some more photos and if they want do want to change 
>>>>>>>>>>>>> anything, they will arrange to collect the guitar from us.
>>>>>>>>>>>>> Feel free to pop over anytime we are open Tuesday to 
>>>>>>>>>>>>> Saturday 11am-5pm.
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>> Express Music
>>>>>>>>>>>>>> On 2024-04-22 14:41, Ian Harrison wrote:
>>>>>>>>>>>>>> Hi Harriet
>>>>>>>>>>>>>> It’s taken an age but I’ve had a more positive response 
>>>>>>>>>>>>>> from
>>>>>>>>>>>>>> fender about the woodwork on my Strat.
>>>>>>>>>>>>>> I never thought to check the basic woodwork … well you 
>>>>>>>>>>>>>> wouldn’t
>>>>>>>>>>>>>> would you?
>>>>>>>>>>>>>> The headstock was sanded on the skew and is too thin on 
>>>>>>>>>>>>>> the side
>>>>>>>>>>>>>> opposite the tuners as well as being wildly inconsistent 
>>>>>>>>>>>>>> you see - at
>>>>>>>>>>>>>> first they said if if it functions it’s fine but now 
>>>>>>>>>>>>>> possibly
>>>>>>>>>>>>>> recognise a defect in manufacture?
>>>>>>>>>>>>>> I also ran it past an old acquaintance who is an ex fender 
>>>>>>>>>>>>>> guy and
>>>>>>>>>>>>>> former guitarist magazine editor - his highly informative 
>>>>>>>>>>>>>> response was
>>>>>>>>>>>>>> ‘oh dear’ lol !
>>>>>>>>>>>>>> This is what fender said ;
>>>>>>>>>>>>>> Ian
>>>>>>>>>>>>>> Alex Lucia (Fender Musical Instruments)
>>>>>>>>>>>>>> Apr 22, 2024, 14:09 GMT+1
>>>>>>>>>>>>>> Dear Ian,
>>>>>>>>>>>>>> Thank you for your message.
>>>>>>>>>>>>>> All products purchased new form an authorised dealer are 
>>>>>>>>>>>>>> covered by
>>>>>>>>>>>>>> warranty for manufacturing defects through your dealer. To 
>>>>>>>>>>>>>> initiate a
>>>>>>>>>>>>>> warranty claim, please contact the authorised dealer where 
>>>>>>>>>>>>>> you
>>>>>>>>>>>>>> purchased the product as an inspection of the fault will 
>>>>>>>>>>>>>> be required.
>>>>>>>>>>>>>> Your dealer will then work with their dedicated support 
>>>>>>>>>>>>>> team at Fender
>>>>>>>>>>>>>> who handles all warranty requests to provide appropriate 
>>>>>>>>>>>>>> resolution to
>>>>>>>>>>>>>> the case.
>>>>>>>>>>>>>> If you have any other questions, please don't hesitate to 
>>>>>>>>>>>>>> get in
>>>>>>>>>>>>>> touch.
>>>>>>>>>>>>>> Best regards,
>>>>>>>>>>>>>> Alexandra Lucia
>>>>>>>>>>>>>> | Fender Europe
>>>>>>>>>>>>>> Sent from my iPhone
>>