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Date: Wed, 26 Nov 2025 22:24:16 +0000
From: Support <support@reverb.com>
Reply-To: Support <support@reverb.com>
To: philip graham <hello@expressmusic.co.uk>
Message-ID: <04G4107R75K_69277e106c4e_3cc2b2715a450f_sprut@zendesk.com>
In-Reply-To: <bd3ed22c88c7569a374a39a9d20ad139@expressmusic.co.uk>
<04G4107R75K_691f9fe3ea5b4_55a0d632afa390_sprut@zendesk.com>
References: <04G4107R75K@zendesk.com>
<04G4107R75K_691f9fe3ea5b4_55a0d632afa390_sprut@zendesk.com>
<04G4107R75K_691e4ac5a5a0d_14de0756062ce7_sprut@zendesk.com>
<bd3ed22c88c7569a374a39a9d20ad139@expressmusic.co.uk>
<e71d869440cc657f475cc30d5cf11413@expressmusic.co.uk>
Subject: Conversation with philip graham
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ft:20px' src=3D'https://rvb-img.reverb.com/image/upload/s--Q0w93n9S--/v16=
84358351/CE%20-%20Images/Support%20Logos/reverb.png' alt=3D'Reverb' width=
=3D'279px' height=3D'70px'/></div>---------------------------------------=
-------
Hi Philip,
Thank you for your understanding as we navigate through a high volume of =
inquiries. I truly apologize for the delay in getting back to you and app=
reciate your patience throughout this process.
After speaking with our internal team, I'm pleased to offer you a =C2=A35=
0 Payout credit to make up for the experience you=E2=80=99ve had. For ful=
l refunds, you will receive Reverb's 5% selling fee along with any associ=
ated payment processing fees, which will show as a negative balance on yo=
ur billing statement if you purchased a shipping label through Reverb.
Once you accept this Payout credit, it will be available on your Payout B=
alance page, where you can easily request a bank transfer to your account=
. Please let me know if you'd like to proceed with this offer.
For your reference, here=E2=80=99s an article that may help:
- **What happens after I initiate a refund?**
I look forward to hearing from you soon!
Best,
**Levi L.** | Support Specialist<table border=3D'0' cellpadding=3D'10'><t=
body><tr><td style=3D'padding-left: 0; padding-right: 15px;'><a href=3D'h=
ttps://reverb.com' target=3D'_blank'><img width=3D'50' height=3D'50' src=3D=
'https://s1g.s3.amazonaws.com/76696dc05e79ef8cacb0da0f48c3a6e1.jpg' alt =3D=
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d rgb(0,0,0);padding-top:0;padding-bottom:0;padding-left:15px;width:400px=
;'><h2 style=3D'margin-top:10px; margin-bottom:0px; font-size:18px;'>Reve=
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font-size:14px;'>Support</p><p style=3D'padding-left: 0px;'><a href=3D'ht=
tps://help.reverb.com?utm_source=3D&utm_medium=3Dsignature&utm_campaign=3D=
hc'>Visit the Reverb Help Center</a></p><h4 style=3D'margin-top:5px; marg=
in-bottom:5px;'>BUY | SELL | PLAY</h4><table border=3D'0' cellpadding=3D'=
0'><tbody><tr><td><a href=3D'https://facebook.com/reverbmarket?utm_source=
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tps://twitter.com/reverb?utm_source=3D&utm_medium=3Dsignature&utm_campaig=
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body></table></td></tr></tbody></table>
<p style=3D'margin-top:0px; margin-bottom:25px'><a href=3D'https://reverb=
.com/page/bump'>More Views, Faster Sales - Bump Your Listing</a></p>
<div style=3D'margin-top:0px; width: 100% !important; height: auto !impor=
tant; margin-bottom: 30px; border: dashed #f6870F; border-width: .12em;' =
width=3D'100%' height=3D'auto'></div>
[04G410-7R75K]=
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<td>
<p dir=3D"ltr"></p><div style=3D"margin-bottom:25px; width: 1=
00% !important; height: auto !important; background: #f6870F;" width=3D"1=
00%" height=3D"auto"><img style=3D"padding-top:10px; padding-right:25px; =
padding-bottom:10px; padding-left:20px" src=3D"https://rvb-img.reverb.com=
/image/upload/s--Q0w93n9S--/v1684358351/CE%20-%20Images/Support%20Logos/r=
everb.png" alt=3D"Reverb" width=3D"279px" height=3D"70px"></div><div clas=
s=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;">Hi Philip,<br> <br>Thank you for your understandin=
g as we navigate through a high volume of inquiries. I truly apologize fo=
r the delay in getting back to you and appreciate your patience throughou=
t this process.<br> <br>After speaking with our internal team, I'm p=
leased to offer you a =C2=A350 Payout credit to make up for the experienc=
e you=E2=80=99ve had. For full refunds, you will receive Reverb's 5% sell=
ing fee along with any associated payment processing fees, which will sho=
w as a negative balance on your billing statement if you purchased a ship=
ping label through Reverb.<br> <br>Once you accept this Payout credi=
t, it will be available on your <a rel=3D"noopener noreferrer" href=3D"ht=
tps://reverb.com/my/earnings/payout_balance">Payout Balance page</a>, whe=
re you can easily request a bank transfer to your account. Please let me =
know if you'd like to proceed with this offer.<br> <br>For your refe=
rence, here=E2=80=99s an article that may help: <br> <br><ul di=
r=3D"auto" style=3D"padding-left: 15px; list-style-type: disc; margin: 10=
px 0 15px 30px;"><li style=3D"line-height: 22px; margin: 10px 0;"><a rel=3D=
"noopener noreferrer" href=3D"https://help.reverb.com/hc/en-us/articles/4=
1988468279067-What-happens-after-I-initiate-a-refund"><strong>What happen=
s after I initiate a refund?</strong></a></li></ul> <br>I look forwa=
rd to hearing from you soon!<br><img src=3D"https://www.readreceipt.pro/m=
e?tid=3D9215871&ts=3D2025-11-26T22:24:14.602Z&aid=3D4231705977513=
1&oid=3Dreverb&uuid=3D5f348b9e-419f-401c-948c-2af41f129425" style=
=3D"max-width: 100%;"><br><div class=3D"signature"><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Best,</p><p dir=3D"l=
tr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><strong>=
Levi L.</strong> | Support Specialist</p></div></div><p dir=3D"ltr"></p><=
table border=3D"0" cellpadding=3D"10"><tbody><tr><td style=3D"padding-lef=
t: 0; padding-right: 15px;"><a href=3D"https://reverb.com" target=3D"_bla=
nk"><img width=3D"50" height=3D"50" src=3D"https://s1g.s3.amazonaws.com/7=
6696dc05e79ef8cacb0da0f48c3a6e1.jpg" alt=3D"Reverb"></a></td><td style=3D=
"box-sizing:border-box;border-left:2px solid rgb(0,0,0);padding-top:0;pad=
ding-bottom:0;padding-left:15px;width:400px;"><h2 style=3D"margin-top:10p=
x; margin-bottom:0px; font-size:18px;">Reverb</h2><p style=3D"padding-lef=
t: 0px;margin-top:0px; margin-bottom:10px; font-size:14px;" dir=3D"ltr">S=
upport</p><p style=3D"padding-left: 0px;" dir=3D"ltr"><a href=3D"https://=
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mp Your Listing</a></p><p dir=3D"ltr"></p><div style=3D"margin-top:0px; w=
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