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Date: Tue, 15 Oct 2019 09:55:38 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Andrew Clarkson <andrewclarkson2705@yahoo.co.uk>
Subject: Re: Order number: 21851
In-Reply-To: <73EE76EE-A297-4A27-8261-7B4E262ADF1A@yahoo.co.uk>
References: <d8525eed1dfaddff2404b14c74e18341@expressmusic.co.uk>
 <73EE76EE-A297-4A27-8261-7B4E262ADF1A@yahoo.co.uk>
Message-ID: <2c2c2eaa23676e61bdeb0e25b236403e@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Andrew,

Yes, the refund has been processed on our end. I'll chase it up with 
sage pay and you should see that refund by the end of the day if not 
tomorrow! Sorry about this we have never had any issues with a refund 
going through, please let me know that you have received the payment 
when it comes in.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 14/10/2019 22:00, Andrew Clarkson wrote:
> Hi there. I haven’t seen this refund in my card yet. Could you check
> again at your end please?
>
> Thanks,
>
> Andy
>
> Sent from my iPhone
>
>> On 7 Oct 2019, at 12:50, Express Music <coventry@expressmusic.co.uk> 
>> wrote:
>>
>> Hi Andrew,
>>
>> Unfortunately, we had just sold that item instore and did not have 
>> time to take it off our website yet. I have issued a full refund for 
>> you and canceled the order. We are very sorry for any inconvenience 
>> caused. If there is anything else we can help with feel free to 
>> contact us at any point.
>>
>> --
>> Regards
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>>
>>