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Date: Wed, 11 Feb 2026 16:03:37 +0000
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: [EXTERNAL] ST#131275 - 212ce ST#131710 ST#132098
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Hi Susana
Any update on the battery cartridge for 212ce
also do you have an eta for 214ce & bbt returns
Phil
:)

On 2026-02-04 16:50, hello@expressmusic.co.uk wrote:
> Thank you Susana :-)
> 
> Tim.
> 
> On 2026-02-04 16:28, Susana Raya wrote:
>> Hi Tim,
>> 
>> Sorry about the delay. Let's bring the guitar for inspection the BBT.
>> 
>> The new reference number for the service is ST#131710.
>> 
>> The reference number for the 214ce:
>> ST#132098
>> 
>> Find attached the shipping labels for the collection tomorrow
>> Thursday.
>> 
>> Thanks!
>> 
>> Susana Raya
>> 
>> Customer Service Representative
>> 
>> Maroastraat 113
>> 
>> 1060 LG Amsterdam, The Netherlands
>> 
>> +31 20 667 60 30
>> 
>> taylorguitars.com [1]
>> 
>> -------------------------
>> 
>>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Wednesday, February 4, 2026 2:33 PM
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: Re: [EXTERNAL] ST#131275 - 212ce
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> Hi Susana,
>> 
>> Just chasing up the issues with the 212ce (replacement battery holder)
>> and the BBT ST#131277 that came back from repair with a scratch on the
>> front?
>> 
>> Also we have an issue 214CE S/N 2209295326 which arrived with us a
>> couple of days ago, the action is very high and we really do think the
>> neck hasn't been set righ. Could to have this back for a neck reset
>> please?
>> 
>> Kind regards.
>> Tim.
>> 
>> On 2026-01-14 13:38, Susana Raya wrote:
>>> Hi Tim,
>>>  We’re sorry to hear about the issue.
>>>  The guitar was inspected before shipping and no problem was noted
>> at
>>> that time.
>>>  We can send you a replacement battery box assembly (including the
>>> power supply and battery compartment). It’s straightforward to
>>> install and should resolve the issue faster.
>>>  Please let us know if this solution would work for you, and we’ll
>>> be glad to arrange it.
>>>  Best regards,
>>>  Susana Raya
>>> 
>>> Customer Service Representative
>>> 
>>> Maroastraat 113
>>> 
>>> 1060 LG Amsterdam, The Netherlands
>>> 
>>> +31 20 667 60 30
>>> 
>>> taylorguitars.com [1]
>>> 
>>> -------------------------
>>> 
>>>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: Wednesday, January 14, 2026 12:20 PM
>>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>>> Subject: [EXTERNAL] ST#131275 - 212ce
>>> 
>>> CAUTION: This email originated from outside of the organization.
>>> Exercise caution when opening attachments or clicking links.
>>> 
>>> Hi Susana,
>>> 
>>> We have just had our replacement 212CE ref: ST#131275 and
>>> unfortunately
>>> it has a faulty battery compartment.
>>> When I took the guitar out of it's case the battery and holder were
>>> lose
>>> in the case and when I tried pushing it back into the guitar it just
>>> keeps popping straight back out. I've tried using a different
>> battery
>>> but it does the same thing.
>>> 
>>> Kind regards.
>>> Tim.
>>> 
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982
>>> 
>>> 
>>> Links:
>>> ------
>>> [1] http://www.taylorguitars.com/ [1]
>> 
>> 
>> 
>> Links:
>> ------
>> [1] http://www.taylorguitars.com/