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Date: Tue, 02 Dec 2025 13:01:55 +0000
From: hello@expressmusic.co.uk
To: Sales - Barnes & Mullins <sales@bandm.co.uk>
Subject: Re: Faulty Rathbone R1CRCE
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Hi Pete,

Thanks for getting back to us.

We have it boxed up and ready to go. RA is on the box.

Credit note on this one is good with us, thanks again.

Phil, Harriet & Tim
Express Music

On 2025-12-01 17:12, Sales - Barnes & Mullins wrote:
> Hi
> 
> I am sorry to see the replacement has arrived in this condition, the
> Rathbones are checked by a member of our tech team before despatch so
> this shouldn't have happened particularly as it was a replacement, and
> I wonder if there was anything in the box that scratched it during
> transit?
> 
> Unfortunately, we do not have anymore of these in stock at the moment
> so perhaps a credit on this occasion would be the best solution.
> 
> I am sorry for the inconvenience  but if you could box it up for me
> again I will arrange for UPS to collect it using the same return
> number PGH779.
> 
> Many thanks and best regards,
> 
> Pete
> 
> Peter Hoggett
> 
> 
> Exclusive distribution of leading global brands:
> Faith Guitars, Shergold Guitars, Rathbone Guitars, Brunswick Guitars,
> Promuco Percussion, B&M Folk Instruments,
> Hidersine Orchestral, W. E. Hill & Sons, J. Thibouville-Lamy, Champion
> Brasswind, Peavey Amplification,
> Trace Elliot, Vandoren, Yanagisawa, Trevor James, Aulos, Legere,
> Admira, Hofner, Thomastik Infeld, Rovner,
> Lee Oskar / Tombo, Konig & Meyer, Udo Roesner, Paoletti
> Barnes and Mullins Ltd, Unit 14, Mile Oak Ind Estate, Oswestry,
> Shropshire, SY10 8GA, United Kingdom
> Direct Tel: 0044 (0)1691 668321 , Fax: 0044 (0)1691 655582
> Company Registered in England and Wales: No. 01305000 - VAT Number:
> GB234991441 - EORI Number: GB234991441000
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: 29 November 2025 14:21
> To: Sales - Barnes & Mullins <sales@bandm.co.uk>
> Subject: Re: Faulty Rathbone R1CRCE
> 
> Hi Pete,
> 
> We have just opened up the replacement Rathbone R1CRCE and to be
> honest this one is even worse. I have attached a photo showing
> scratches on the back of the body. I understand you can't be checking
> over every single guitar at this price point before shipping but we
> wouldn't be happy to sell this as a new guitar to our customers. If
> they are all going to be like this we are happy to just return and
> have credit on our account.
> Seems like the QC has dropped from the initial delivery we had.
> 
> Kind Regards,
> Phil, Harriet & Tim
> Express Music
> 
> 
> 
> 
> On 2025-11-24 17:15, Sales - Barnes & Mullins wrote:
>> Hi Phil, Harriet, & Tim,
>> 
>> I have arranged for UPS to collect this guitar from you tomorrow. The
>> return number is PGH779, and they will provide the return label.
>> 
>> Many thanks and best regards,
>> 
>> Pete
>> 
>> Peter Hoggett
>> 
>> Exclusive distribution of leading global brands:
>> Faith Guitars, _Shergold Guitars,_ Rathbone Guitars, _Brunswick
>> Guitars,_ Promuco Percussion_, B&M Folk Instruments,_
>> 
>> Hidersine Orchestral, _W. E. Hill & Sons_, J. Thibouville-Lamy,
>> _Champion Brasswind_, Peavey Amplification,
>> 
>> _Trace Elliot,_ Vandoren, _Yanagisawa,_ Trevor James, _Aulos,_ Legere,
>> _Admira,_ Hofner, _ Thomastik Infeld,_ Rovner,
>> 
>> _Lee Oskar / Tombo_, Konig & Meyer, _Udo Roesner_, Paoletti
>> 
>> Barnes and Mullins Ltd, Unit 14, Mile Oak Ind Estate, Oswestry,
>> Shropshire, SY10 8GA, United Kingdom Direct Tel: 0044 (0)1691 668321 ,
>> Fax: 0044 (0)1691 655582
>> 
>> Company Registered in England and Wales: No. 01305000 - VAT Number:
>> GB234991441 - EORI Number: GB234991441000
>> 
>> From: Andy Lewis <Andy.Lewis@bandm.co.uk>
>> Sent: 24 November 2025 14:32
>> To: Sales - Barnes & Mullins <sales@bandm.co.uk>
>> Subject: Fwd: Faulty Rathbone R1CRCE
>> 
>> Hi all,
>> 
>> Welcome back Pete!
>> 
>> Pls can we contact the guys at Express (Phil, Harriet, Tim) to arrange
>> collection of the below described Rathbone for replacement? Ta, Andy
>> 
>> Best regards,
>> 
>> Andy Lewis
>> 
>> Area Sales Manager
>> 
>> MOBILE-07810 543908
>> 
>> Barnes and Mullins Ltd, Unit 14, Mile Oak Ind Estate, Oswestry,
>> Shropshire, SY10 8GA, United Kingdom Direct Tel: 0044 (0)1691 668310 ,
>> Fax: 0044 (0)1691 655582
>> 
>> Company Registered in England and Wales: No. 01305000 - VAT Number:
>> GB234991441 - EORI Number: GB234991441000
>> 
>> Exclusive distribution of leading global brands:
>> 
>> Faith Guitars, _Shergold Guitars,_ Rathbone Guitars, _Brunswick
>> Guitars,_ Promuco Percussion_, B&M Folk Instruments,_
>> 
>> Hidersine Orchestral, _W. E. Hill & Sons_, J. Thibouville-Lamy,
>> _Champion Brasswind_, Peavey Amplification,
>> 
>> _Trace Elliot,_ Vandoren, _Yanagisawa,_ Trevor James, _Aulos,_ Legere,
>> _Admira,_ Hofner, _Thomastik Infeld,_ Rovner,
>> 
>> _Lee Oskar / Tombo_, Konig & Meyer, _Udo Roesner_, Paoletti
>> 
>> Begin forwarded message:
>> 
>>> From: hello@expressmusic.co.uk
>>> Date: 21 November 2025 at 15:04:35 GMT
>>> To: Andy Lewis <Andy.Lewis@bandm.co.uk>
>>> Subject: Faulty Rathbone R1CRCE
>> 
>>> Hi Andy,
>>> 
>>> We have just taken delivery of this Rathbone R1CRCE with a finish
>>> flaw under the lacquer and a rather used looking gig bag with quite a
>>> few marks on?
>>> 
>>> Can we please organise a return and replacement.
>>> 
>>> Kind Regards,
>>> Express Music
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982