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Date: Mon, 28 Oct 2019 14:28:37 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: G5422T
In-Reply-To: <OL77K6E3R4_5db6f3e270c2e_153273fae19cbcf1c1186a4_sprut@zendesk.com>
References: <OL77K6E3R4@zendesk.com>
 <f2ed1fdceed778fbb6ce24c9f88e4e79@expressmusic.co.uk>
 <OL77K6E3R4_5db6f3e270c2e_153273fae19cbcf1c1186a4_sprut@zendesk.com>
Message-ID: <20f5b6d653f2b4171806300c471f074d@expressmusic.co.uk>
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Thanks Tris thats great.


Cheers.

Tim.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 28/10/2019 13:57, Tris Jefferies (Support) wrote:
> ##- Please type your reply above this line -##
>
>  TRIS JEFFERIES (Fender Musical Instruments)
>
>  Oct 28, 13:57 GMT
> Hi Tim,
>
> Thanks for your call.
>
> I've raised this on RA210291 and a replacement is on order 6431900.
>
> Please let me know if you need anything else.
>
> Kind regards
>
> Tris
> Customer Service Advisor
>
>  COVENTRY
>
>  Oct 24, 16:47 BST
>
> --
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> Hi,
>
> We've had a Gretsch G5422T in orange stain returned to use from our
> customer
> because the neck has a slight twist.
> We think serial number is KG17034171 (it's handwritten so not that
> clear, I've attached a picture)
> and the customer purchased it from us 16/05/19 (I've included a copy
> receipt).
>
> I adjusted the truss rod so the bottom E side is stright but the top 
> E
> side still has a curve?
>
> Can we get it back for you to have a look at please.
>
> Kind Regards.
>
> Tim
>
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>  Attachment(s)
>  IMG_0571.JPG [1]
>  g5422t.pdf [2]
>
> Your request (216127) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [3] for the full range of
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> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/ZOQV9781UGdXnew1tDFo3ZiBy/?name=IMG_0571.JPG
> [2]
> 
> https://fenderemea.zendesk.com/attachments/token/TFTpo0aTzvupjFp9o4jdD8s7G/?name=g5422t.pdf
> [3] http://secure.itpartnership.com/www.fender.com