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Date: Thu, 25 Feb 2021 13:20:40 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Jay Evans <JEvans@fender.com>
Subject: RE: RE: R106526 - Arrived with a finish flaw
In-Reply-To: <PH0PR19MB497066AF68768AB0163DCCE3AE9E9@PH0PR19MB4970.namprd19.prod.outlook.com>
References: <7cd887b58a6b11c83ea7d1107533280d@expressmusic.co.uk>
 <PH0PR19MB497066AF68768AB0163DCCE3AE9E9@PH0PR19MB4970.namprd19.prod.outlook.com>
Message-ID: <8007dd886ca6a1c33b4bab6489e4d5c5@expressmusic.co.uk>
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Cool for some reason we didn't get that but happy to have it collected.

Please let us know the RA etc.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 25/02/2021 13:16, Jay Evans wrote:
> Hi guys!
>
> I have already addressed this in my last e-mail?
>
> Attached again now.
>
>
> Kind Regards,
>
> Jay Evans
> Custom Shop Sales Manager
> Tel +44 7879 890096
>
>
>
> *** PLEASE NOTE ***
> ETA’S ARE NOT GUARANTEED LANDED DATES. THESE ARE A ROUGH GUIDE ONLY
> AND SHOULD NEVER EVER BE USED AS PROMISED LANDED DATES.
>
> TEAMBUILD & CUSTOM ORDER = 8 MONTHS
> ALL ARTIST GUITARS =  12 – 18 MONTHS (PLEASE INQUIRE FOR SPECIFICS)
> MASTER BUILDERS = (PLEASE INQUIRE FOR SPECIFICS)
>
> FENDER CUSTOM SHOP WEBSITE
>  
> 2021 FENDER CUSTOM SHOP GUITAR DESIGN GUIDE
>
> 2021 FENDER CUSTOM SHOP CUSTOM COLLECTION
>
> FENDER CUSTOM SHOP VIDEOS
>
>  
> PRICE QUOTES VALID FOR 90 DAYS
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: 25 February 2021 13:05
> To: Jake Law <jlaw@fender.com>
> Cc: Jay Evans <JEvans@fender.com>
> Subject: Fwd: RE: R106526 - Arrived with a finish flaw
>
> Hi Guys,
>
> Just checking you got our response earlier in the week (see below)
>
> --------------------------------
>
> Hi Jay,
>
> Thanks for getting back to us.
>
> To be honest for 10% we would probably keep it but for 5% it seems
> too little reduction so we'd have it replaced.
>
> It's such a shame as we all love it!
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 23/02/2021 13:48, Jay Evans wrote:
>> HI guys,
>>
>> Thank you for bringing this to my attention.
>>
>> It is always very tricky with Exotic wood style instruments which is
>> often why these take a lot longer to fulfil in the first instance.
>>
>> I am willing to do a 5% partial credit on this piece in light of the
>> finish issue. Please let me know and we can arrange that.
>>
>> Alternatively we can collect for replacement of course. Again, 
>> JLaw's
>> advised date on turnarounds at the quickest is 3- 6 months.
>>
>> Please let me know and we'll sort it.
>>
>> Many thanks and all the very best.
>>
>> Kind Regards,
>>
>> JAY EVANS
>>
>> CUSTOM SHOP SALES MANAGER
>>
>> TEL +44 7879 890096
>>
>>  
>>
>>  
>>
>> FENDER CUSTOM SHOP WEBSITE [1]
>>
>> 2021 FENDER CUSTOM SHOP GUITAR DESIGN GUIDE [2]
>>
>> 2021 FENDER CUSTOM SHOP CUSTOM COLLECTION [3]
>>
>> FENDER CUSTOM SHOP VIDEOS [4]
>>
>>  
>>
>> PRICE QUOTES VALID FOR 90 DAYS
>>
>> FROM: Jake Law <jlaw@fender.com>
>>  SENT: 23 February 2021 13:44
>>  TO: Jay Evans <JEvans@fender.com>
>>  CC: coventry@expressmusic.co.uk
>>  SUBJECT: R106526 - Arrived with a finish flaw
>>
>> Hi Jay,
>>
>>  We've had the guitar attached sent in from Harriet at Express Music
>> in Coventry. There is some sinkage in the body which can just about 
>> be
>> seen in the picture, is around 1cm long and is quite noticeable on a
>> guitar like this.
>>
>>  They'd be happy to consider a partial credit if you could please
>> advise on how much we could offer.
>>
>>  A replacement or repair would take anywhere between 3-6 months.
>>
>> BEST REGARDS,
>>
>> JAKE LAW
>>
>> CUSTOM SHOP SERVICE COORDINATOR
>>
>> FENDER EMEA
>>
>>  
>>
>>  [1]
>>
>>  
>>
>> FENDER CUSTOM SHOP WEBSITE [1]
>>
>>  
>>
>> 2021 FENDER CUSTOM SHOP GUITAR DESIGN GUIDE [2]
>>
>>  
>>
>> 2021 FENDER CUSTOM SHOP CUSTOM COLLECTION [3]
>>
>> DISCLAIMER
>>
>> The information contained in this communication from the sender is
>> confidential. It is intended solely for use by the recipient and
>> others authorized to receive it. If you are not the recipient, you 
>> are
>> hereby notified that any disclosure, copying, distribution or taking
>> action in relation of the contents of this information is strictly
>> prohibited and may be unlawful.
>>
>>
>>
>> Links:
>> ------
>> [1] http://www.fendercustomshop.com
>> [2]
>>
>>
>> 
>> https://drive.google.com/file/d/1FMaBlMprpMJmsHbWgEyz0yK9Ram_WCNV/view?usp=sharing
>> [3]
>>
>>
>> 
>> https://drive.google.com/file/d/1p-JIrfMOFjvWJA5itbOoXcBmXx2uZI2y/view?usp=sharing
>> [4] https://tinyurl.com/yxb23fsu