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Date: Thu, 20 Apr 2023 13:24:35 +0100
From: hello@expressmusic.co.uk
To: "Yamaha Customer Support (UK.ServiceAdmin)"
 <uk.serviceadmin@contact.europe.yamaha.com>
Subject: Re: Damaged Pacifica 012
In-Reply-To: <g8e1n000000000000000000000000000000000000000000000RTEU2300qtSF03wrRO6jU5gtSklrgg@sfdc.net>
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 <f6ad989589e6c2ed21b88546915ea93b@expressmusic.co.uk>
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Thank you for sorting this out for us Julie. We have it boxed up and 
ready to go with the RA on the outside.

Phil :)

On 2023-04-20 11:49, Yamaha Customer Support (UK.ServiceAdmin) wrote:
> Hi Phil,
> 
> I have arranged this return now.  You will receive an email with an
> attachment, please print this off and place on the outside of the box.
>  UPS should be in tomorrow to collect.
> 
> @sales can you please place an advance replacement on for EXP02 - for
> a GPA012BLIIFRA against invoice number 2016621.
> 
> Many thanks
> 
> Julie
> 
> --------------- Original Message ---------------
> From: Yamaha Customer Support (UK.ServiceAdmin)
> [uk.serviceadmin@contact.europe.yamaha.com]
> Sent: 20/04/2023, 11:41
> To: hello@expressmusic.co.uk
> Subject: Re: Damaged Pacifica 012
> 
> Hi Phil
> 
> Thanks for that, so the guitar is not just coded as PAC012BL, which is
> where the confusion is. I see we sold the GPA012BLIIFRA in January, I
> will arrange collection of this model then.
> 
> Julie
> 
> --------------- Original Message ---------------
> From: [hello@expressmusic.co.uk]
> Sent: 20/04/2023, 11:02
> To: uk.serviceadmin@contact.europe.yamaha.com
> Subject: Re: Damaged Pacifica 012
> 
> Hi
> 
> Guitar was delivered to us in jan this year
> 
> We had zero in stock at the time, have sold one since and just got
> this
> one out of the box
> 
> SN IIX313282
> 
> Phil
> 
> On 2023-04-19 17:06, Yamaha Customer Support (UK.ServiceAdmin) wrote:
>> Hi Tim
>> 
>> I can't take this back. The purchase for the GPA012BL was in 2019,
>> the stipulation for a credit on goods is 6 month dealer stock. Are
>> you sure that is the right guitar and serial number?
>> 
>> When did you take receipt of this guitar?
>> 
>> Julie
>> 
>> --------------- Original Message ---------------
>> From: [hello@expressmusic.co.uk]
>> Sent: 19/04/2023, 16:11
>> To: uk.serviceadmin@contact.europe.yamaha.com
>> Subject: Re: Damaged Pacifica 012
>> 
>> Hi Julie,
>> 
>> Sorry, I've seen the mistake on the credit form and ameneded it.
>> 
>> Tim.
>> 
>> On 2023-04-19 13:22, Yamaha Customer Support (UK.ServiceAdmin)
> wrote:
>>> Dear Tim,
>>> 
>>> Thank you for your email.
>>> For your reference, your case number is 00261849.
>>> 
>>> When was this purchased by your store as the last ones I can see we
>>> sent to you were in December 2020. Is it this guitar you are
>> meaning?
>>> Also it is hard to see which part of the guitar in the picture is
>>> damaged. On the credit form you have put Very noisy with nothing
>>> pluged in and no mention of any damage to the guitar.
>>> 
>>> GPA012BLII 4 sent to you on invoice 1880442 to
>>> Coventry.
>>> 
>>> Unfortunately the serial number is not bringing any invoice up.
>>> 
>>> Thank you and best regards,
>>> 
>>> Julie
>>> 
>>> Yamaha Customer Service and Support
>>> 
>>> Yamaha Music Europe GmbH
>>> Siemensstrasse 22-34
>>> 25462 Rellingen
>>> Germany
>>> www.yamaha.com [1] [1]
>>> 
>>> Managing Directors: Marco Papini, Masato Oshiki
>>> Court of Registration: Commercial Register of the District Court of
>>> Pinneberg, HRB 5612
>>> 
>>> This message may contain confidential information. If you are not
>> the
>>> intended recipient please inform us. Any unauthorised
> dissemination,
>>> distribution or copying hereof is prohibited.
>>> 
>>> --------------- Original Message ---------------
>>> From: [hello@expressmusic.co.uk]
>>> Sent: 19/04/2023, 11:52
>>> To: uk.serviceadmin@contact.europe.yamaha.com
>>> Subject: Damaged Pacifica 012
>>> 
>>> Hi,
>>> 
>>> We have a Pacifica 012 in black that we unboxed yesterday to find
>> that
>>> there is some damage to the front of the body on the top edge.
>>> Looks like it was done before the guitar was sent out from
>> manufacture
>>> as there's no sign of damage to the box in that area.
>>> Could we get this back to you to asses, please.
>>> 
>>> Kind regards.
>>> 
>>> Tim.
>>> 
>>> ref:_00D2v2KujC._5002jkp8p9:ref
>> 
>> 
>> 
>> Links:
>> ------
>> [1] https://www.yamaha.com
> 
> 
> 
> Links:
> ------
> [1] https://www.yamaha.com