MIME-Version: 1.0
Date: Wed, 22 Feb 2023 15:14:03 +0000
From: hello@expressmusic.co.uk
To: Surinder Singh <surinder@itpartnership.com>
Subject: Re: Shipping costs changes
In-Reply-To: <053b01d946d0$0b3b2e30$21b18a90$@itpartnership.com>
References: <26eadfcb112a9d232d521378f5597012@expressmusic.co.uk>
 <307c01d94551$4d02b1b0$e7081510$@itpartnership.com>
 <652eb7d7d93a9842326d28486fd0277a@expressmusic.co.uk>
 <045501d946ad$a69e9ec0$f3dbdc40$@itpartnership.com>
 <b116d3b37be9a82e47e2d07a8f0c8071@expressmusic.co.uk>
 <04a601d946c4$78f6b9f0$6ae42dd0$@itpartnership.com>
 <3f37da2aaa7849a5df6f166910de7aa5@expressmusic.co.uk>
 <050501d946c9$0607b700$12172500$@itpartnership.com>
 <cdce7de9e1e87ac588b4aeac5e1071ee@expressmusic.co.uk>
 <051b01d946ca$821a4c80$864ee580$@itpartnership.com>
 <528821ff41dadb37935cf7611256f07c@expressmusic.co.uk>
 <053b01d946d0$0b3b2e30$21b18a90$@itpartnership.com>
Message-ID: <1ab3f9a42458da7abc5fc4ad2bf7073d@expressmusic.co.uk>
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Thank you for all your help Surinder


On 2023-02-22 15:12, Surinder Singh wrote:
> Thanks Harriet. I've adjusted as requested.
> 
> Kind regards,
> 
> Surinder
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: 22 February 2023 14:41
> To: Surinder Singh <surinder@itpartnership.com>
> Subject: Re: Shipping costs changes
> 
> ooooo well remembered haha we had forgot about that.
> 
> Please can we request NO STOCK UPDATE for Thursday, Friday and
> Saturday this week only.
> 
> On 2023-02-22 14:32, Surinder Singh wrote:
>> Hi Harriet,
>> 
>> It now says the following:
>> 
>> How should the “Stock Update” schedule that runs at 5pm (on Tue, Wed,
>> Thu, Fri & Sat) be adjusted?
>> 
>> Kind regards,
>> 
>> Surinder
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: 22 February 2023 14:26
>> To: Surinder Singh <surinder@itpartnership.com>
>> Subject: Re: Shipping costs changes
>> 
>> Sorry in case that wasn't clear.
>> 
>> Orders placed from now onwards won't be shipped till Tuesday.
>> 
>> On 2023-02-22 14:21, Surinder Singh wrote:
>> 
>>> Hi Harriet,
>> 
>>> 
>> 
>>> I’ve added the following message to the basket page. Is this okay?
>> 
>>> 
>> 
>>> Should the stock update schedule be adjusted too?
>> 
>>> 
>> 
>>> Kind regards,
>> 
>>> 
>> 
>>> Surinder
>> 
>>> 
>> 
>>> -----Original Message-----
>> 
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> 
>>> Sent: 22 February 2023 13:54
>> 
>>> To: Surinder Singh <surinder@itpartnership.com>
>> 
>>> Subject: Re: Shipping costs changes
>> 
>>> 
>> 
>>> Hi Surinder,
>> 
>>> 
>> 
>>> That all looks perfect thank you.
>> 
>>> 
>> 
>>> Could we please also get you to activate a holiday notice for the
>> 
>>> basket as you did for us on our last holiday break. We will not be
>> 
>>> shipping orders from now onwards until Tuesday 28th Feb as we are
>> 
>>> away.
>> 
>>> 
>> 
>>> Many Thanks,
>> 
>>> 
>> 
>>> Harriet
>> 
>>> 
>> 
>>>   On 2023-02-22 13:49, Surinder Singh wrote:
>> 
>>> 
>> 
>>>> Hi Harriet,
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> Thanks for confirming. I've applied these changes. Please could you
>> 
>>> 
>> 
>>>> check?
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> Kind regards,
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> Surinder
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> -----Original Message-----
>> 
>>> 
>> 
>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> 
>>> 
>> 
>>>> Sent: 22 February 2023 11:10
>> 
>>> 
>> 
>>>> To: Surinder Singh <surinder@itpartnership.com>
>> 
>>> 
>> 
>>>> Subject: Re: Shipping costs changes
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> Morning Surinder,
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> Yes just to confirm all orders shipped to UK Mainland below £200
>> 
>>> are
>> 
>>> 
>> 
>>>> charge £7 shipping. This remains the same.
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> Kind Regards,
>> 
>>> 
>> 
>>>> Harriet
>> 
>>> 
>> 
>>>> 
>> 
>>> 
>> 
>>>> On 2023-02-22 11:06, Surinder Singh wrote:
>> 
>>> 
>> 
>>>>> Hi Harriet,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Thanks for confirming.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> UK Mainland delivery is £7 for orders below £200 in value (see
>> 
>>> 
>> 
>>>>> screenshot below). Do we keep this as it is or is it now to be
>> free
>> 
>>> 
>> 
>>> 
>> 
>>>>> delivery as well?
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Kind regards,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Surinder
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> -----Original Message-----
>> 
>>> 
>> 
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> 
>>> 
>> 
>>>>> Sent: 21 February 2023 10:43
>> 
>>> 
>> 
>>>>> To: Surinder Singh <surinder@itpartnership.com>
>> 
>>> 
>> 
>>>>> Subject: Re: Shipping costs changes
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Good Morning Surinder,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Thanks for getting back to us.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Yes, below 30kg is a better way to wording it :)
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> These are the prices payable by the customers.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> For UK this would include VAT
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> For outside of UK excludes VAT
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Not sure if this do-able?
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Kind Regards,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Harriet
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> On 2023-02-20 17:32, Surinder Singh wrote:
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Hi Harriet,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> I'm well thank you. Hope you're well too.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Do these UK delivery prices include VAT?
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> If the weight is below 1kg then is the cost the same as 1-30kg?
>> If
>> 
>>> 
>> 
>>>>> so,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> then is it okay to say "Up to 30kg" instead of "1-30kg"?
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Kind regards,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Surinder
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> -----Original Message-----
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Sent: 17 February 2023 15:24
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> To: Surinder Singh <surinder@itpartnership.com>
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Subject: Shipping costs changes
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Hi Surinder,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> We hope you are keeping well.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Due to the constant increases in shipping costs we need to make
>> 
>>> some
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> changes to our website and customer checkout etc.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> On this page there is a table showing "Delivery / Postage
>> 
>>> 
>> 
>>>>> Information"
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> https://www.expressmusic.co.uk/products.asp?page=customerinfo [1]
>> [1]
>> 
>>> [1]
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Please can we make the following changes.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> - Delete totally the below 1kg option
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> New prices below listed for each area
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> UK Mainland
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 1-30kg - FREE
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 30kg+ - FREE
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> UK off Mainland
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 1-30kg - £30
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 30kg+ - £40
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Europe
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 1-30kg - £50
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 30kg+ - 80
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Europe (Non-EU)
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 1-30kg - £60
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 30kg+ - £90
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> USA
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 1-30kg - £195
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 30kg+ - £245
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Rest of the world
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Contact us for a shipping quote
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Hopefully this all makes sense but let me know if it doesn't. If
>> 
>>> we
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> can get these changes implemented as soon as possible please.
>> Both
>> 
>>> 
>> 
>>>>> on
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> the customer info page and at checkout.
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Kind Regards,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Harriet
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Express Music
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Kind Regards,
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Express Music
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> B2 & B3 Quarry Park
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Old Milverton Lane
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> Leamington Spa
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> CV32 6RW
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>>> 01926 808982
>> 
>>> 
>> 
>>>>> 
>> 
>>> 
>> 
>>>>> Links:
>> 
>>> 
>> 
>>>>> ------
>> 
>>> 
>> 
>>>>> [1] https://www.expressmusic.co.uk/products.asp?page=customerinfo
>> [1]
>> 
>>> [1]
>> 
>>> 
>> 
>>> Links:
>> 
>>> ------
>> 
>>> [1] https://www.expressmusic.co.uk/products.asp?page=customerinfo
>> [1]
>> 
>> Links:
>> ------
>> [1] https://www.expressmusic.co.uk/products.asp?page=customerinfo