MIME-Version: 1.0
Date: Tue, 12 Nov 2024 16:58:07 +0000
From: hello@expressmusic.co.uk
To: mcarrbalman@gmail.com
Subject: Re: Fwd: D37
In-Reply-To: <74AACD5D-3C99-400E-BCDD-23DF75A2FDAE@gmail.com>
References: <CAM+QnkgvrRpf9ZaSq2oWWCd=qUX9HvxySYTwFGUzmGFWgDDihg@mail.gmail.com>
 <74AACD5D-3C99-400E-BCDD-23DF75A2FDAE@gmail.com>
Message-ID: <e07518e4b8c53fb20a4be4b4dd0fd538@expressmusic.co.uk>
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Hi

We have had the guitar on the bench today and all looks fine

I will process the refund now @ £3195 (no fedex charge of course ....)

It may take a day or so to show in your account

Thanks for your patience with this return and apologies that Fedex didnt 
manage to make the collection as promised

Phil

On 2024-11-11 14:37, mcarrbalman@gmail.com wrote:
> I’ve just booked another collection with DHL, they should be here
> today and with you tomorrow. Reference is: JD014600011843440991.
> Sent from my iPhone
> 
> Begin forwarded message:
> 
>> From: Matthew Carr Balman <mcarrbalman@gmail.com>
>> Date: 11 November 2024 at 14:07:17 GMT
>> To: hello@expressmusic.co.uk
>> Subject: Re: D37
> 
>> 
>> Hi Phil,
>> 
>> So they didn't come for the third time. I have spoken with Fedex
>> again, this time they are telling me that no collection was arranged
>> today and I've had to book yet another. There isn't the option to
>> drop it off at a pick up point so unfortunately, I have no choice
>> but to hope they collect it tomorrow. I'm not sure if you use any
>> other couriers but it might be worth switching to one of those if
>> you do.
>> 
>> Many thanks,
>> 
>> Matt
>> 
>> On Sat, Nov 9, 2024 at 10:53 AM <hello@expressmusic.co.uk> wrote:
>> 
>>> Hi Matt
>>> 
>>> Thanks for the update
>>> 
>>> I ll drop you an email as soon as it arrives
>>> 
>>> Phil
>>> 
>>> On 2024-11-08 17:06, mcarrbalman@gmail.com wrote:
>>>> Hi Phil,
>>>> 
>>>> Just wanted to let you know what’s going on. I’ve had two
>>> collections
>>>> arranged and both times the driver has failed to show up. I have
>>>> raised it with FedEx and they have assured me it’ll be
>>> collected on
>>>> Monday. If that is the case then it’ll be with you Tuesday.
>>>> 
>>>> Many thanks,
>>>> 
>>>> Matt
>>>> Sent from my iPhone
>>>> 
>>>>> On 5 Nov 2024, at 16:03, hello@expressmusic.co.uk wrote:
>>>>> 
>>>>> Thanks Matt, I have just booked on for you now.
>>>>> 
>>>>> The tracking number is: 791530608902 and the label is attached
>>> to this
>>>>> email.
>>>>> 
>>>>> Please use the link below to book the collection.
>>>>> https://www.fedex.com/en-gb/shipping/schedule-pickup.html
>>>>> 
>>>>> Kind Regards,
>>>>> Phil
>>>>> Express Music
>>>>> 
>>>>> 
>>>>> 
>>>>>> On 2024-11-05 14:54, mcarrbalman@gmail.com wrote:
>>>>>> Hey Phil,
>>>>>> Thursday would be great and yes, I’ve got a label printer so
>>> I won’t
>>>>>> need them to bring one.
>>>>>> Thanks,
>>>>>> Matt
>>>>>> Sent from my iPhone
>>>>>>>> On 5 Nov 2024, at 14:52, hello@expressmusic.co.uk wrote:
>>>>>>> Hi Matt,
>>>>>>> We can do that for you, no problem. Please let us know what
>>> day you
>>>>>>> would be home for the collection to take place. We would use
>>> FedEx
>>>>>>> to do this. Do you have the facility to print some labels?
>>>>>>> Kind Regards,
>>>>>>> Phil
>>>>>>> Express Music
>>>>>>>> On 2024-11-05 14:41, mcarrbalman@gmail.com wrote:
>>>>>>>> Hi Phil,
>>>>>>>> Not a problem, I saw you were closed. Hope you all enjoyed
>>> enjoyed
>>>>>>>> the break.
>>>>>>>> Would it be possible for you to arrange the collection? I
>>> see in
>>>>>>>> your
>>>>>>>> returns policy this is something you do but at a cost, I’m
>>> happy to
>>>>>>>> pay the required amount.
>>>>>>>> Thanks,
>>>>>>>> Matt
>>>>>>>> Sent from my iPhone
>>>>>>>>>> On 5 Nov 2024, at 14:30, hello@expressmusic.co.uk wrote:
>>>>>>>>> Hi Matt,
>>>>>>>>> Thanks for your patience while we have been away from the
>>> shop.
>>>>>>>>> It is hard for us to know what is going on but it certainly
>>> seems
>>>>>>>>> unusual. These kind of issues are normally due to humidity.
>>>>>>>>> Please can you box the guitar back up and ship to the
>>> address
>>>>>>>>> below. Once we have received the guitar back here, we will
>>> check
>>>>>>>>> it over ourselves. Assuming the guitar is in the same
>>> condition it
>>>>>>>>> left us, we will issue your refund and email to confirm.
>>>>>>>>> Express Music
>>>>>>>>> B2 & B3 Quarry Park
>>>>>>>>> Old Milverton Lane
>>>>>>>>> Leamington Spa
>>>>>>>>> CV32 6RW
>>>>>>>>> Open for delivery Tuesday to Saturday 11am-5pm.
>>>>>>>>> Once again, thanks for your patience while we have been
>>> closed.
>>>>>>>>> Kind Regards,
>>>>>>>>> Phil
>>>>>>>>> Express Music
>>>>>>>>>> On 2024-10-16 10:19, mcarrbalman@gmail.com wrote:
>>>>>>>>>> Hi Phil,
>>>>>>>>>> I hope you’re well.
>>>>>>>>>> It pains me to have to write this email but unfortunately
>>> the
>>>>>>>>>> issue
>>>>>>>>>> has occurred again. About a week ago I noticed the action
>>> had
>>>>>>>>>> raised
>>>>>>>>>> to around 3mm. I decided I’d just tune down to D and use
>>> a capo
>>>>>>>>>> which
>>>>>>>>>> brought the action down to 2.5mm. It has since raised to
>>> 2.75-3mm
>>>>>>>>>> with
>>>>>>>>>> the capo and when I take it over it’s around 3.25/5mm
>>>>>>>>>> I believe Alistair will likely say it must be
>>> environmental, but
>>>>>>>>>> my
>>>>>>>>>> home isn’t particularly humid or dry, and my other
>>> guitars,
>>>>>>>>>> including
>>>>>>>>>> an Atkin have no issues.
>>>>>>>>>> At this point, I’d just like to return it and draw a
>>> line under
>>>>>>>>>> the whole thing.
>>>>>>>>>> Can you please let me know if that’s possible and how to
>>> go about
>>>>>>>>>> it?
>>>>>>>>>> Many thanks,
>>>>>>>>>> Matt
>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>> On 3 Oct 2024, at 15:39, hello@expressmusic.co.uk wrote:
>>>>>>>>>>> Hi Matt,
>>>>>>>>>>> That's great to hear and I'm so glad we got there in the
>>> end :-)
>>>>>>>>>>> Best wishes
>>>>>>>>>>> Phil
>>>>>>>>>>>> On 2024-10-03 15:35, mcarrbalman@gmail.com wrote:
>>>>>>>>>>>> Hey Phil,
>>>>>>>>>>>> Just letting you know it’s arrived safely. Action is
>>> perfect on
>>>>>>>>>>>> it and
>>>>>>>>>>>> I don’t envision any additional issues. Just wanted to
>>> say
>>>>>>>>>>>> thank you
>>>>>>>>>>>> for sorting it out quickly,  and if any issues arises
>>> I’ll be
>>>>>>>>>>>> sure to
>>>>>>>>>>>> let you know.
>>>>>>>>>>>> Many thanks,
>>>>>>>>>>>> Matt
>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>> On 25 Jul 2024, at 14:18, hello@expressmusic.co.uk
>>> wrote:
>>>>>>>>>>>>> Hi Matt,
>>>>>>>>>>>>> It was me Phil you spoke with yesterday.
>>>>>>>>>>>>> Thanks for the update. I am very surprised to hear this
>>> but
>>>>>>>>>>>>> Alister is always very helpful and I'm sure they will
>>> get it
>>>>>>>>>>>>> all sorted for you asap. Please do keep us in the loop
>>> as we
>>>>>>>>>>>>> are keen to hear what they say.
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>> Phil
>>>>>>>>>>>>> Express Music
>>>>>>>>>>>>>> On 2024-07-25 14:13, mcarrbalman@gmail.com wrote:
>>>>>>>>>>>>>> Hi guys.
>>>>>>>>>>>>>> I don’t remember who called me yesterday regarding
>>> the action
>>>>>>>>>>>>>> on my
>>>>>>>>>>>>>> D37 but just wanted to update you. I’ve been to
>>> Badland
>>>>>>>>>>>>>> guitars for a
>>>>>>>>>>>>>> setup. They took one look and said they can’t do
>>> anything
>>>>>>>>>>>>>> with it
>>>>>>>>>>>>>> without having to make the saddle so low that I
>>> wouldn’t be
>>>>>>>>>>>>>> able to
>>>>>>>>>>>>>> play it properly and their advise was to contact Atkin
>>> 
>>>>>>>>>>>>>> directly which
>>>>>>>>>>>>>> I have done. I spoke with Alistair who seems to think
>>> the
>>>>>>>>>>>>>> neck needs
>>>>>>>>>>>>>> resetting and they’ll be collecting it from me in a
>>> couple
>>>>>>>>>>>>>> weeks to be
>>>>>>>>>>>>>> worked in their workshop.
>>>>>>>>>>>>>> I’ll let you know the final outcome what that
>>> happens.
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> Matt
>>>>>>>>>>>>>> Sent from my iPhone
>>>>> <791530608902-FedEx-Return-Shipping-Label.pdf>