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Date: Tue, 07 Nov 2023 11:30:17 +0000
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: High Actions  ST#116484 ST#116485 ST#116486
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Hi Susana,

Yes that is fine thank you for the update.

Kind Regards,
Harriet
Express Music

On 2023-11-07 09:01, Susana Raya wrote:
> Hi Tim,
> 
> We received the following guitar safely, unfortunately the guitar
> can’t be properly adjusted, and it will need to be replaced.
> 
> ST#116484 - 114ce serial number 2211132038
> 
> To best help this customer, would you be able to replace the guitar
> for the customer with a guitar you have in your inventory?
> 
> Please let me know and we will credit the defective guitar and send
> you a replacement for your stock.
> 
> Best regards,
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
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> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> 
> -----Original Message-----
> From: Susana Raya <Susana.Raya@taylorguitars.com>
> Sent: Friday, 6 October 2023 08:59
> To: hello@expressmusic.co.uk
> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: High Actions ST#116484 ST#116485 ST#116486
> 
> Good morning Tim,
> 
> We are sorry to hear about the high action on these guitars. We will
> bring it back for inspection and possible service.
> 
> Our reference numbers are the following:
> ST#116484 - 114CE S/N 2211132038
> ST#116485 - 214ce-SB DLX s/n 2211152233
> ST#116486 - 214ce-K DLX s/n 2205241509
> 
> Please find attached the shipping labels that need to accompany each 
> guitar.
> 
> TNT will collect them next Tuesday October 10th from your store.
> 
> Best regards,
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, October 5, 2023 5:19 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: High Actions
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> We've been going through our acoustic guitar department over the past
> week to check over all our stock and have found 3 Taylor models that
> have a very high action of around 4mm and we feel that the necks have
> been set wrong in manufacture.
> We normally check all guitars when they arrive with us but it seems
> these ones have slipped through the net.
> Could we get them returned for your guitar techs to reset the string
> height, please?
> These are the models:
> 114CE S/N 2211132038
> 214ce-SB DLX s/n 2211152233
> 214ce-K DLX s/n 2205241509.
> 
> Thank you.
> Regards.
> Tim.
> 
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982