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Date: Fri, 13 Mar 2020 09:58:12 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: <johncrook@outlook.com>
Subject: Re: Express Music Enquiry - 3988
In-Reply-To: <A6599DFF20924EFCA7F5BB2E992950BB@itpartnership.com>
References: <A6599DFF20924EFCA7F5BB2E992950BB@itpartnership.com>
Message-ID: <1885d175ddf6165b9222fe2b7553fe0a@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi,

That's unfortunate I'm sorry to hear that, I assume that it has take 
some damage during shipping. Can you send me over some images of the 
damage and the packaging and we can see what we can do for you.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 13/03/2020 04:44, Spacemanager1@outlo wrote:
> Name: john julian
>
> Address: 9
> Milton terrace
>
> Postcode: LS5 3JA
>
> Telephone: 07749663792
>
> Email: Spacemanager1@outlo
>
> Enquiry: Hello
>
> The schecter damien I bought from ypu a couple days ago has arrived
> with significant damage not detailed in the website description.
>
> I'm happy to keep the guitar but I think I should be offered a
> partial refund as the damage significantly effects the value of the
> guitar.
>
> There is a nasty chip on the side of the body. And a nasty dent on 
> the back.