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Date: Wed, 22 Apr 2026 15:02:55 +0100
From: hello@expressmusic.co.uk
To: Sales <sales@expressmusic.co.uk>
Subject: Fwd: Case # 001660 Updated: "Martin 00X2E-COCO Back separating"
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-------- Original Message --------
Subject: Case # 001660 Updated: "Martin 00X2E-COCO Back separating"
Date: 2026-04-22 13:05
 From: Westside Distribution Ltd <info@westsidedistribution.com>
To: hello@expressmusic.co.uk
Reply-To: Westside Distribution Ltd 
<cases.5404013.95153_1005099_49212.d373cfe217@5404013.email.netsuite.com>

  Case #001660 has been updated.

  		Case Number
  		001660

  		Case Subject
  		Martin 00X2E-COCO Back separating

  		Customer
  		Express Music (MLC) Limited

  		Contact
  		Express Music (MLC) Limited : Phil

  		Creation Date
  		07/04/2026, 14:28:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
Lisbon, London

  		Case Type
  		Problem

  		Case Priority
  		Medium

  		Case Status
  		Re-Opened

  		Updated By
  		Ruaraidh Macleod

  		Date Updated
  		22/04/2026, 13:05:21 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
Lisbon, London

  Reply to this email to update this case.

-------------------------

> Please find attached your RA for Case#001660 - Hi Ruaraidh,
> 
> We have the guitar back with us. It doesn't look to have been bashed
> around to our eyes but keen to know your thoughts. It's boxed up and
> ready to go.
> 
> Kind Regards,
> Phil
> Express Music
> 
> On 2026-04-07 14:36, Westside Distribution Ltd wrote:
>> Case #001660 has been updated.
>> 
>> Case Number
>> 001660
>> 
>> Case Subject
>> Martin 00X2E-COCO Back separating
>> 
>> Customer
>> Express Music (MLC) Limited
>> 
>> Contact
>> Express Music (MLC) Limited : Phil
>> 
>> Creation Date
>> 07/04/2026, 14:28:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>> 
>> Case Type
>> Problem
>> 
>> Case Priority
>> Medium
>> 
>> Case Status
>> In Progress
>> 
>> Updated By
>> Ruaraidh Macleod
>> 
>> Date Updated
>> 07/04/2026, 14:36:44 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>> 
>> Reply to this email to update this case.
>> 
>> -------------------------
>> 
>>> Message History
>>> -----Original Message-----
>>> From: Ruaraidh Macleod
>>> Sent: 07/04/2026
>>> Subject: Martin 00X2E-COCO Back separating
>>> 
>>> Good afternoon,
>>> 
>>> It's a bit difficult to see from the picture here. This kind of
>>> damage is normally caused but some form of impact or compression.
>>> 
>>> We can take a look at it and see if we can repair it but please be
>>> aware that any repair may be visible after the work is carried out.
>>> 
>>> Let me know when you have the guitar back and I'll issue a returns
>>> authorisation.
>>> 
>>> Kind regards,
>>> 
>>> Ruaraidh
>>> 
>>> -----Original Message-----
>>> From: misc999
>>> Sent: 07/04/2026
>>> Subject: Martin 00X2E-COCO Back separating
>>> 
>>> -----Original Message-----
>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>> Sent: 07 April 2026 14:07
>>> To: Ruaraidh MacLeod <ruaraidh.macleod@westsidedistribution.com>
>>> Subject: Martin Fault ...
>>> 
>>> Hi Ruaraidh
>>> 
>>> Customer purchased a OOX2AE from us earlier this year, he has
>>> noticed the side is coming away from the back (image attached)
>>> 
>>> He assures us the guitar has been kept in its case when not in use,
>>> I have not seen the guitar yet myself as this was a web order.
>>> 
>>> Martin OOX2AE
>>> Serial Number 2942969
>>> Purchase 7/1/26
>>> 
>>> Whats the best course of action to get this resolved ?
>>> 
>>> Phil
>>> Express Music
>>> 
>>> On 2026-04-07 13:50, hello@expressmusic.co.uk wrote:
>>>> 
>>>> 
>>>> Kind Regards,
>>>> Phil, Tim & Harriet
>>>> 
>>>> Express Music
>>>> B2 & B3 Quarry Park
>>>> Old Milverton Lane
>>>> Leamington Spa
>>>> CV32 6RW
>>>> 
>>>> 01926 808982
>> 
>> -------------------------
> 
> To update your case or notify us that the goods have been despatched
> please reply to this email.
> 
> -----Original Message-----
> From: Phil
> Sent: 15/04/2026
> Subject: Martin 00X2E-COCO Back separating
> 
> Hi Ruaraidh,
> 
> We have the guitar back with us. It doesn't look to have been bashed
> around to our eyes but keen to know your thoughts. It's boxed up and
> ready to go.
> 
> Kind Regards,
> Phil
> Express Music
> 
> On 2026-04-07 14:36, Westside Distribution Ltd wrote:
>> Case #001660 has been updated.
>> 
>> Case Number
>> 001660
>> 
>> Case Subject
>> Martin 00X2E-COCO Back separating
>> 
>> Customer
>> Express Music (MLC) Limited
>> 
>> Contact
>> Express Music (MLC) Limited : Phil
>> 
>> Creation Date
>> 07/04/2026, 14:28:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>> 
>> Case Type
>> Problem
>> 
>> Case Priority
>> Medium
>> 
>> Case Status
>> In Progress
>> 
>> Updated By
>> Ruaraidh Macleod
>> 
>> Date Updated
>> 07/04/2026, 14:36:44 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>> 
>> Reply to this email to update this case.
>> 
>> -------------------------
>> 
>>> Message History
>>> -----Original Message-----
>>> From: Ruaraidh Macleod
>>> Sent: 07/04/2026
>>> Subject: Martin 00X2E-COCO Back separating
>>> 
>>> Good afternoon,
>>> 
>>> It's a bit difficult to see from the picture here. This kind of
>>> damage is normally caused but some form of impact or compression.
>>> 
>>> We can take a look at it and see if we can repair it but please be
>>> aware that any repair may be visible after the work is carried out.
>>> 
>>> Let me know when you have the guitar back and I'll issue a returns
>>> authorisation.
>>> 
>>> Kind regards,
>>> 
>>> Ruaraidh
>>> 
>>> -----Original Message-----
>>> From: misc999
>>> Sent: 07/04/2026
>>> Subject: Martin 00X2E-COCO Back separating
>>> 
>>> -----Original Message-----
>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>> Sent: 07 April 2026 14:07
>>> To: Ruaraidh MacLeod <ruaraidh.macleod@westsidedistribution.com>
>>> Subject: Martin Fault ...
>>> 
>>> Hi Ruaraidh
>>> 
>>> Customer purchased a OOX2AE from us earlier this year, he has
>>> noticed the side is coming away from the back (image attached)
>>> 
>>> He assures us the guitar has been kept in its case when not in use,
>>> I have not seen the guitar yet myself as this was a web order.
>>> 
>>> Martin OOX2AE
>>> Serial Number 2942969
>>> Purchase 7/1/26
>>> 
>>> Whats the best course of action to get this resolved ?
>>> 
>>> Phil
>>> Express Music
>>> 
>>> On 2026-04-07 13:50, hello@expressmusic.co.uk wrote:
>>>> 
>>>> 
>>>> Kind Regards,
>>>> Phil, Tim & Harriet
>>>> 
>>>> Express Music
>>>> B2 & B3 Quarry Park
>>>> Old Milverton Lane
>>>> Leamington Spa
>>>> CV32 6RW
>>>> 
>>>> 01926 808982
>> 
>> -------------------------
> 
> -----Original Message-----
> From: Ruaraidh Macleod
> Sent: 07/04/2026
> Subject: Martin 00X2E-COCO Back separating
> 
> Good afternoon,
> 
> It's a bit difficult to see from the picture here.  This kind of
> damage is normally caused but some form of impact or compression.
> 
> We can take a look at it and see if we can repair it but please be
> aware that any repair may be visible after the work is carried out.
> 
> Let me know when you have the guitar back and I'll issue a returns
> authorisation.
> 
> Kind regards,
> 
> Ruaraidh
> 
> -----Original Message-----
> From: misc999
> Sent: 07/04/2026
> Subject: Martin 00X2E-COCO Back separating
> 
> -----Original Message-----
> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
> Sent: 07 April 2026 14:07
> To: Ruaraidh MacLeod <ruaraidh.macleod@westsidedistribution.com>
> Subject: Martin Fault ...
> 
> Hi Ruaraidh
> 
> Customer purchased a OOX2AE from us earlier this year, he has noticed
> the side is coming away from the back (image attached)
> 
> He assures us the guitar has been kept in its case when not in use, I
> have not seen the guitar yet myself as this was a web order.
> 
> Martin OOX2AE
> Serial Number 2942969
> Purchase 7/1/26
> 
> Whats the best course of action to get this resolved ?
> 
> Phil
> Express Music
> 
> On 2026-04-07 13:50, hello@expressmusic.co.uk wrote:
>> 
>> 
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982

-------------------------