MIME-Version: 1.0
Date: Thu, 29 Feb 2024 16:59:23 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: faulty player strats
In-Reply-To: <9X5GM50N4W3_65e080005ffa6_433e08194711b_sprut@zendesk.com>
References: <9X5GM50N4W3@zendesk.com>
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 <9X5GM50N4W3_65e0731aa1476_4838f418404f4_sprut@zendesk.com>
 <819cf6eb0acede65e13bc576b681cffc@expressmusic.co.uk>
 <6f0e10655c668c5f7b4c34ef9473910d@expressmusic.co.uk>
 <5333b5492aeaefa249859b397468381a@expressmusic.co.uk>
 <9X5GM50N4W3_65e080005ffa6_433e08194711b_sprut@zendesk.com>
Message-ID: <bcb415b0fbe6a375c72d392bc723ccea@expressmusic.co.uk>
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Hi Ben,

I have had a word with our tech guys, they have now accepted the UPS 
emails. It was something to do with the digital signature from UPS. God 
knows haha

Anyway, please can we try sending the labels through again? fingers 
crossed this time it works

Kind Regards,
Harriet
Express Music

On 2024-02-29 13:00, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  29 Feb 2024, 13:00 GMT
> 
> The UPS info comes through from pkginfo@ups.com - Are you able to try
> adding that to your contacts/trusted senders list, to see if that
> resolves the problem?
> Let me know when that's done and I'll try sending it again.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  29 Feb 2024, 12:39 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We use Roundcube for our emails.
> 
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  29 Feb 2024, 12:32 GMT
> 
> Hi Tim,
> 
> This has been raised already, for some reason UPS emails don't seem to
> reach you anymore. I had to email them to myself and forward that
> email to Harriet yesterday as a workaround.
> Out of interest, what email platform are you using?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  29 Feb 2024, 12:22 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hey Ben,
> 
> Thanks for the RA's but we didn't get the UPS link for the shipping
> labels?
> 
> Cheers.
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  29 Feb 2024, 12:05 GMT
> 
> Thank you for your email.
> 
> Your returns request has been approved.
> 
> RA number:
> 
> MX22274192 - 10277130
> MX23120842 - 10277131
> 
> UPS tracking:
> 
> MX22274192  - 1Z59RA159192088309
> MX23120842  - 1Z59RA159191055319
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Products must be returned in its original packaging or alternative
> packaging that is equally suitable and safe for shipping. Damage due
> to insufficient packaging is not covered by warranty.
> 
> If a product cannot be repaired, it may be credited or a replaced. For
> this reason, please make sure to remove all customer-owned accessories
> before returning the faulty product - personal belongings sent to
> Fender will be discarded. If a replacement is not accepted, please let
> us know in advance.
> 
> If the fault of the item is due to user error or modifications of any
> nature, the return will not be covered under warranty. In such cases,
> Fender reserves the right to refuse the return or to charge
> repair/handling fees. For amplifiers, this also includes faulty valves
> which are outside the 90-day warranty period. For customer-owned
> amplifiers, this period begins from the point of sale.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  28 Feb 2024, 16:06 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi ben,
> 
> We have a couple of Player Strats that have just arrived with finish
> cracks on the body around the neck pockets.
> 
> The first is MX22274192 with a crack on either side and the other is
> MX23120842 which has one crack on the top side.
> Can we get them replaced, please?
> 
> Regards Tim
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
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> 
>  Attachment(s)
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> 
> Your request (613172) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [4] for the full range of
> Fender products [9X5GM5-0N4W3]
> 
> Links:
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