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<p><font face="Arial, Helvetica, sans-serif"><b><font size="+1">Project description</font></b><font size="+1">
- <b>Upgrading Employee Consultative Arrangements </b></font></font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Client</b> </font></p>
<p><font face="Arial, Helvetica, sans-serif">A major bottling facility at a
global drinks company </font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Issues</b> </font></p>
<p><font face="Arial, Helvetica, sans-serif">Existing consultative arrangements
were felt to be unproductive, focused on trivia. Communications were poor
between management and trade union reps. </font><font face="Arial, Helvetica, sans-serif">Management
had been unable to bring about improvements in consultation arrangements.
The site had a huge change agenda in prospect and consultation with employees
was felt to be unsatisfactory by both parties. </font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Needs</b></font></p>
<p><font face="Arial, Helvetica, sans-serif"> To improve existing arrangements
for consultation on key change issues </font></p>
<p><font face="Arial, Helvetica, sans-serif">To improve relationships </font></p>
<p><font face="Arial, Helvetica, sans-serif">To agree a new agenda for working
together </font></p>
<p><font face="Arial, Helvetica, sans-serif">To set up new processes for joint
consultation </font></p>
<p><font face="Arial, Helvetica, sans-serif">To build a foundation for managing
site change </font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Project outline</b></font></p>
<p><font face="Arial, Helvetica, sans-serif"> Change agenda was agreed with
HR Director and Ops Director. </font></p>
<p><font face="Arial, Helvetica, sans-serif">Pre-work was done with managers
and trade union reps separately. </font></p>
<p><font face="Arial, Helvetica, sans-serif">Support of FTO's was secured. </font></p>
<p><font face="Arial, Helvetica, sans-serif">Separate workshops were conducted
with management and trade union groups. </font></p>
<p><font face="Arial, Helvetica, sans-serif">A joint residential workshop was
used as the vehicle for developing collaborative working.</font></p>
<p><font face="Arial, Helvetica, sans-serif"> Joint review arrangements were
established. </font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Results</b></font></p>
<p><font face="Arial, Helvetica, sans-serif"> Relationships and roles clarified.
</font></p>
<p><font face="Arial, Helvetica, sans-serif">Outcomes included agreed new processes
and areas for consultation. </font></p>
<p><font face="Arial, Helvetica, sans-serif">Mutual and separate interests clarified.
</font></p>
<p><font face="Arial, Helvetica, sans-serif">Improved working relationships.
</font></p>
<p><font face="Arial, Helvetica, sans-serif">Major site change facilitated with
new arrangements in place, including ultimately site closure. This was done
with record levels of productivity and in a climate of collaboration. </font></p>
</div>
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<p><font face="Arial, Helvetica, sans-serif"><b><font size="+1">Project description
- </font></b></font></p>
<p><font face="Arial, Helvetica, sans-serif"><b><font size="+1">Rebuilding Employee/Management
Relationships</font></b></font></p>
<p align="center"><i><font face="Arial, Helvetica, sans-serif">"friendly,
enthusiastic, clear and concise"</font></i></p>
<p align="center"> </p>
<p><font face="Arial, Helvetica, sans-serif"> <b>Client</b> </font></p>
<p><font face="Arial, Helvetica, sans-serif">A regional unit of a large public
service agency.</font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Issues</b></font></p>
<p><font face="Arial, Helvetica, sans-serif">We were asked to help rebuild relationships
between trade union and management staff, following a period of relationship
breakdown in the context of a joint consultative forum. Relationships had
become dysfunctional in day to day dealings and problems were in danger of
escalating. </font></p>
<p><font face="Arial, Helvetica, sans-serif"> <b>Needs</b> </font></p>
<p><font face="Arial, Helvetica, sans-serif">To resolve existing differences
To rebuild relationships To avoid escalation to national level grievance To
refocus the consultative forum To install a process for handling future differences
</font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Project outline</b> </font></p>
<p><font face="Arial, Helvetica, sans-serif">We conducted interviews with key
players. Separate workshops were conducted with management and trade union
groups. A joint residential workshop was used as the vehicle for developing
collaborative working. This involved specialist support from one of our associates
who is a former trade union official. Follow up work included individual coaching,
interviews and a follow up workshop to review progress and resolve outstanding
difficulties. </font></p>
<p><font face="Arial, Helvetica, sans-serif"><b>Results</b> </font></p>
<p><font face="Arial, Helvetica, sans-serif">Relationships and roles clarified.
Feedback from trade union reps supported the initiative and its outcomes.
After 12 months relationships have continued to develop and consultative arrangements
are judged by both parties to be much improved. Employee reps felt listened
to and participate in a way that is constructive </font></p>
</div>
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<p><font face="Arial, Helvetica, sans-serif"><b>Stephen Quinn Associates</b></font></p>
<p align="right"><font face="Arial, Helvetica, sans-serif">"transitionworks"</font></p>
</div>
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<div align="center"><font face="Arial, Helvetica, sans-serif" size="+1"><a href="page5projects.htm"><b><font size="+2">a
partnership approach to employee relations</font></b></a></font></div>
</div>
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