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Date: Tue, 10 Feb 2026 11:09:40 +0000
Reply-To: <noreply@vodafone.com>
Subject: Sorry to see you go - here's some important information
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<HTML><div class=3D"gmailfix" style=3D"white-space:nowrap; font:15px courie=
r; line-height:0;"> =
&nb=
sp;
</div>
<table role=3D"presentation" width=3D"100%" border=3D"0" cellpadding=3D"0"=
cellspacing=3D"0" bgcolor=3D"#ebebeb" style=3D"width: 100% !important; tab=
le-layout:fixed;">
<tr>
<td valign=3D"top" align=3D"center"><div class=3D"wrapper" style=3D"min=
-width: 670px;">
<table role=3D"presentation" width=3D"600" bgcolor=3D"#ffffff" bor=
der=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"full-width" style=3D=
"min-width:600px; width:600px;">
<tr>
<td><img class=3D"full-width" src=3D"https://assets.vodafone.co=
.uk/cs/groups/public/documents/webcontent/life1_anim.gif" alt=3D"Vodafone l=
ogo" width=3D"600" border=3D"0" style=3D"font-family:VodafoneRegular, Arial=
; font-size:16px; display:block; border:none;" /></td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"font-family:Vodafone=
Regular, Arial; font-size:16px; line-height:16px; color:#000000;padding:20p=
x 20px 20px 20px"><span style=3D"font-size:18px; line-height:30px; color:#0=
00000;font-weight:bold;">Hello,</span><br />
<br /> <span style=3D"font-size:11pt"><span style=3D"color:bl=
ack">We're very sorry to hear you'd like to disconnect your mobile =
number <strong>447502151266</strong>.<br />
</span><br />
<span style=3D"background-color:white"><span style=3D"color:black">If you&#=
39;ve decided to leave because of something we did wrong, we'd really l=
ike to make it up to you. Just get in touch and we'll do everything we =
can to keep you.</span></span><br />
<span style=3D"color:black"> <br />
<strong><span style=3D"background-color:white">Important information</span>=
</strong><br />
<br />
<span style=3D"background-color:white">If there's nothing we can do to =
keep you with us, here's some important information to read before you =
go:</span></span></span><br />
<br />
<span style=3D"font-size:11pt"><strong><span style=3D"background-color:whit=
e"><span style=3D"color:black">Note: if you have a Direct Debit set up=
, please don't cancel this - we'll use it to collect your final pay=
ment(s) or process any refund you may be due.</span></span></strong><br />
<br />
<span style=3D"color:black"><strong><span style=3D"background-color:white">=
Your final bill</span></strong></span></span><br />
<br />
<span style=3D"font-size:11pt"><span style=3D"color:black"><span style=3D"b=
ackground-color:white">We'll continue to charge you up to and including=
your disconnection date at </span><strong>12/Mar/2026 00:00:00</stron=
g>. <br />
<br />
<span style=3D"background-color:white">You'll then receive your final b=
ill within 22 days which will include:</span></span></span><br />
<br />
<span style=3D"font-size:11pt"><span style=3D"background-color:white"><span=
style=3D"color:black"><strong>If you haven't reached the end of your c=
ontract:</strong></span></span></span>
<ul style=3D"list-style-type:circle">
<li><span style=3D"font-size:11pt"><span style=3D"background-color:white">=
<span style=3D"color:black">An early cancellation fee for ending your agree=
ment early - you can find out more about how we calculate this <a=
style=3D'COLOR: #e60000;' href=3D"http://support.vodafone.co.uk/Account-bi=
lling/Leaving-Vodafone/1481779052/What-will-my-early-termination-fee-ETF-be=
.htm" target=3D"_blank"><span style=3D"color:#e60000">here</span></a></span=
></span></span></li>
<li><span style=3D"font-size:11pt"><span style=3D"background-color:white">=
<span style=3D"color:black">Any out-of-plan usage charges</span></span></sp=
an></li>
<li><span style=3D"font-size:11pt"><span style=3D"background-color:white">=
<span style=3D"color:black">Charges for any Extras (such as a Data Ext=
ra)</span></span></span></li>
</ul>
<br />
<span style=3D"font-size:11pt"><span style=3D"background-color:white"><span=
style=3D"color:black"><strong>If you've already reached the end of you=
r contract:</strong></span></span></span>
<ul style=3D"list-style-type:circle">
<li><span style=3D"font-size:11pt"><span style=3D"background-color:white">=
<span style=3D"color:black">A credit for any days of your plan that yo=
u paid for, but didn't use</span></span></span></li>
<li><span style=3D"font-size:11pt"><span style=3D"background-color:white">=
<span style=3D"color:black">Any out-of-plan usage charges</span></span></sp=
an></li>
<li><span style=3D"font-size:11pt"><span style=3D"background-color:white">=
<span style=3D"color:black">Charges for any Extras (such as a Data Ext=
ra</span></span></span></li>
</ul>
<span style=3D"font-size:11pt"><span style=3D"background-color:white"><span=
style=3D"color:black"><strong>Getting your device unlocked</strong> <=
br />
<br />
If you're planning on using your device on another network, you might n=
eed a network unlock code.</span></span></span><br />
<span style=3D"font-size:11pt"><span style=3D"color:black">You can request =
this free of charge using our </span><a href=3D"https://www.vodafone.c=
o.uk/vodafone-uk/forms/unlock-code-request/" target=3D"_blank"><span style=3D=
"color:blue">online form</span></a><span style=3D"color:black">. For securi=
ty reasons, only you (the registered owner) can request this code.<br />
<br />
<strong>Got a question?</strong><br />
<br />
Head over to our </span><a href=3D"https://www.vodafone.co.uk/help-and=
-information/leaving-vodafone" target=3D"_blank"><span style=3D"color:blue"=
>dedicated support page</span></a><span style=3D"color:black"> where y=
ou'll find help, tips and a list of frequently asked questions.<br />
<br />
Finally, thank you for choosing us - we hope to welcome you back again in t=
he future. </span></span></td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"font-family:Vodafone=
Regular, Arial; font-size:16px; line-height:16px; color:#000000;padding:5px=
20px 20px 20px"><p style=3D"font-family:VodafoneRegular, Arial; font-size:=
18px; font-weight:bold; color:#e60000;" >Thank you, <br /><br />The Custome=
r Care team </p><br />
We've sent this email to you automatically, so unfortunately you can't repl=
y to it directly.</a></td>
</tr>
<tr>
<td><img class=3D"full-width" src=3D"https://assets.vodafone.co=
.uk/cs/groups/public/documents/webcontent/footer.jpg" alt=3D"Phone and comp=
uter icon" width=3D"600" border=3D"0" style=3D"font-family:VodafoneRegular,=
Arial; font-size:16px; display:block; border:none;" /></td>
</tr>
<tr>
<td bgcolor=3D"#e60000" align=3D"center" valign=3D"top" style=3D"fon=
t-family:VodafoneRegular, Arial; font-size:16px; font-weight: bold; line-he=
ight:16px; color:#ffffff;padding:0 30px 30px 30px"><p><strong style=3D"font=
-size:18px; line-height:16px">Need help?</strong><br />
<br />
<a href=3D"http://www.vodafone.co.uk/contactus/" target=3D"_bla=
nk" style=3D"color:#ffffff">Chat to us online</a></b> 24 hours a day, 7 day=
s a week.<br>=20
Or alternatively, pop in to your <a href=3D"https://www.vodafon=
e.co.uk/find-a-store/index.htm" target=3D"_blank" style=3D"color:#ffffff;">=
nearest Vodafone store</a>.
</p> </tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:'VodafoneRe=
gular', Arial; font-size:14px; line-height:16px; color:#a2a2a2; padding:20p=
x 20px 20px 20px;"><p style=3D"font-size: 16px; font-weight: bold; color: #=
000000;">Just a note about Accessibility</p>
<p style=3D"color: #000000; font-size: 14px;">Here at Vodafone we'=
re passionate about making our products and communications accessible to e=
veryone. </p>
<p style=3D"color: #000000; font-size: 14px;">If you need more su=
pport, we're here to help. Simply head over to our dedicated page at <a hre=
f=3D"https://www.vodafone.co.uk/help-and-information/accessibility" target=3D=
"_blank">www.vodafone.co.uk/help-and-information/accessibility</a> where yo=
u'll find useful hints and tips.</p></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:'VodafoneRe=
gular', Arial; font-size:14px; line-height:16px; color:#a2a2a2; padding:20p=
x 20px 20px 20px;"><p><a href=3D"http://www.vodafone.co.uk/about-this-site/=
our-privacy-policy" style=3D"text-decoration:none; color:#e60000;" target=3D=
"_blank">Privacy Policy</a> | <a href=3D=
"http://www.vodafone.co.uk/terms" style=3D"text-decoration:none; color:#e60=
000;" target=3D"_blank">Terms & Conditions</a></p></td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"font-family:'Vodafon=
eRegular', Arial; font-size:12px; line-height:16px; color:#000000; padding:=
0px 20px 20px 20px;">Vodafone Limited is authorised and regulated by the Fi=
nancial Conduct Authority for consumer credit lending and insurance distrib=
ution activity (Financial Services Register No. 712210) Registered in Engla=
nd and Wales. <br/>Company No 01471587. Registered Office: Vodafone House, =
The Connection, Newbury, Berkshire, RG14 2FN.</td>
</tr>
</table>
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