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From: <admin@showfile.com>
To: <admin@showfile.com>
References: <R5DYY4VLVG@zendesk.com> <R5DYY4VLVG_5ffbb525bae09_5df005b41372d3_sprut@zendesk.com> <R5DYY4VLVG_5fecbefa91e41_49bea5b428190c2_sprut@zendesk.com> <000001d6e534$42cadee0$c8609ca0$@showfile.com> <000801d6e804$d9ab6550$8d022ff0$@showfile.com> <R5DYY4VLVG_5ffce6cf1919d_5cf325b41337ce_sprut@zendesk.com> <000501d77959$46e3bf60$d4ab3e20$@showfile.com>
In-Reply-To: <000501d77959$46e3bf60$d4ab3e20$@showfile.com>
Subject: RE: Request #109471: How was your experience with Syrp Support?
Date: Wed, 21 Jul 2021 11:06:59 +0100
Message-ID: <000c01d77e18$255ebe80$701c3b80$@showfile.com>
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Sorry guys, I need an answer quickly.
=20
I need to do 2 full 360 degree rotations. There was a workaround that =
has now stopped working, my app crashes at 144 degrees.
=20
Is there any way that you can let me have the previous to last version =
of the app?
=20
My time in running out and I need to do this fast.
=20
Vince
=20
From: admin@showfile.com <admin@showfile.com>=20
Sent: 15 July 2021 10:11
To: 'Support' <support@syrp.co.nz>
Subject: RE: Request #109471: How was your experience with Syrp Support?
=20
Hi Alex,
=20
This work around seems to have stopped working, I need to rotate through =
360 degrees twice but I can only get the rotation angle up to 144 =
degrees.
I need to film today so I=E2=80=99m in a bit of trouble.
I know there has been a software update, is this the cause?
=20
Vince
=20
From: Support <support@syrp.co.nz <mailto:support@syrp.co.nz> >=20
Sent: 12 January 2021 00:01
To: Vince <vince@showfile.com <mailto:vince@showfile.com> >
Subject: Request #109471: How was your experience with Syrp Support?
=20
##- Please type your reply above this line -##
Hi Vince=20
Let us know how you feel about Syrp customer service. Simply click =
either link below:
How would you rate the support you received?
=
<https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Yrly4vzS=
UZx4CEhPq71yW?locale=3D1&intention=3D16> Good, I'm satisfied
=
<https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Yrly4vzS=
UZx4CEhPq71yW?locale=3D1&intention=3D4> Bad, I'm unsatisfied
Thanks! We appreciate you taking the time to give us your feedback.
Here's a reminder about your conversation with us:
=
<https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2020-04=
-03_144505.jpg>=20
Alex Beraru (Syrp)=20
Jan 12, 2021, 11:44 GMT+13=20
Hey there,
Glad I could help :)
Alex=20
Syrp Product Support
www.syrp.co <http://www.syrp.co>=20
=20
=
<https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2020-04=
-03_144505.jpg>=20
Alex Beraru (Syrp)=20
Jan 11, 2021, 15:17 GMT+13=20
Hey Vince,=20
Bellow is a link to a video demonstrating a workaround to achieving =
this.=20
https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-t=
han-360deg-using-Genie-Mini-II-
Cheers,
Alex=20
Syrp Product Support
www.syrp.co <http://www.syrp.co>=20
=20
=
<https://secure.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d9?size=
=3D40&default=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefaul=
t-avatar-80.png&r=3Dg>=20
Vince=20
Dec 31, 2020, 6:55 GMT+13=20
Hi Syrp, I have just bought a Genie Mini 2 for a project where the video =
camera needs to rotate by 720 degrees, that is, 2 complete circles. It =
needs to be achieved in one continuous movement. It is important that it =
is a smooth single shot. I am disappointed to see that there is no =
setting for this in the app although I believe that the Mini 2 is =
perfectly capable of this sequence. Can you please advise? Is there a =
hack I can make? I believe that a previous version of the software had a =
manual mode. This is quite urgent so I would appreciate your help.
Vince Herbert
Head of Lighting and Video Production.
Royal Shakespeare Company
This email is a service from Syrp. Delivered by =
<https://www.zendesk.com/support/?utm_campaign=3Dtext&utm_content=3DSyrp&=
utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notification> Zendesk=20
[R5DYY4-VLVG]=20
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Sorry guys, I need an answer =
quickly.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>I need to =
do 2 full 360 degree rotations. There was a workaround that has now =
stopped working, my app crashes at 144 degrees.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Is there =
any way that you can let me have the previous to last version of the =
app?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>My time in =
running out and I need to do this fast.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> admin@showfile.com =
<admin@showfile.com> <br><b>Sent:</b> 15 July 2021 =
10:11<br><b>To:</b> 'Support' =
<support@syrp.co.nz><br><b>Subject:</b> RE: Request #109471: How =
was your experience with Syrp =
Support?<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Hi Alex,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>This work =
around seems to have stopped working, I need to rotate through 360 =
degrees twice but I can only get the rotation angle up to 144 =
degrees.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>I need to film today so I=E2=80=99m =
in a bit of trouble.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>I know there has been a software =
update, is this the cause?<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Support <<a =
href=3D"mailto:support@syrp.co.nz">support@syrp.co.nz</a>> =
<br><b>Sent:</b> 12 January 2021 00:01<br><b>To:</b> Vince <<a =
href=3D"mailto:vince@showfile.com">vince@showfile.com</a>><br><b>Subje=
ct:</b> Request #109471: How was your experience with Syrp =
Support?<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>=
##- Please type your reply above this line =
-##<o:p></o:p></span></p></div><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Hi Vince <o:p></o:p></span></p><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Let us know how you feel about Syrp customer service. Simply click =
either link below:<o:p></o:p></span></p><h3 =
style=3D'margin-top:18.75pt;line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif;color:#444444'=
>How would you rate the support you received?<o:p></o:p></span></h3><p =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<a =
href=3D"https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Y=
rly4vzSUZx4CEhPq71yW?locale=3D1&intention=3D16"><span =
style=3D'font-family:"Arial",sans-serif;color:#1F73B7'>Good, I'm =
satisfied</span></a><o:p></o:p></span></p><p =
style=3D'margin-bottom:22.5pt;line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<a =
href=3D"https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Y=
rly4vzSUZx4CEhPq71yW?locale=3D1&intention=3D4"><span =
style=3D'font-family:"Arial",sans-serif;color:#1F73B7'>Bad, I'm =
unsatisfied</span></a><o:p></o:p></span></p><p =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Thanks! We appreciate you taking the time to give us your =
feedback.<o:p></o:p></span></p><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Here's a reminder about your conversation with =
us:<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1027" =
src=3D"https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2=
020-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" =
valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jan 12, 2021, 11:44 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey there,<br><br>Glad I could help =
:)<br><br>Alex <o:p></o:p></span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product =
Support<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<o:p> </o:p></span></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1026" =
src=3D"https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2=
020-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" =
valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jan 11, 2021, 15:17 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey Vince, <br><br>Bellow is a =
link to a video demonstrating a workaround to achieving =
this. <br><br><a =
href=3D"https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achiev=
e-more-than-360deg-using-Genie-Mini-II-">https://support.syrp.co.nz/hc/en=
-us/articles/360001466616--Achieve-more-than-360deg-using-Genie-Mini-II-<=
/a><br><br>Cheers,<br><br>Alex <br><br><br><br><br><br><o:p></o:p></=
span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product =
Support<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<o:p> </o:p></span></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://secure.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d=
9?size=3D40&default=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F201=
6%2Fdefault-avatar-80.png&r=3Dg"><o:p></o:p></p></td><td =
width=3D"100%" valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm =
0cm'><p style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Vince</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Dec 31, 2020, 6:55 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hi Syrp, I have just bought a Genie =
Mini 2 for a project where the video camera needs to rotate by 720 =
degrees, that is, 2 complete circles. It needs to be achieved in one =
continuous movement. It is important that it is a smooth single shot. I =
am disappointed to see that there is no setting for this in the app =
although I believe that the Mini 2 is perfectly capable of this =
sequence. Can you please advise? Is there a hack I can make? I believe =
that a previous version of the software had a manual mode. This is quite =
urgent so I would appreciate your help.<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Vince Herbert<br>Head of Lighting and =
Video Production.<br>Royal Shakespeare =
Company<o:p></o:p></span></p></div></td></tr></table></td></tr></table></=
div></div><div style=3D'border:none;border-top:solid #EEEEEE =
1.0pt;padding:8.0pt 0cm 0cm =
0cm;margin-top:7.5pt;margin-bottom:10.5pt'><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#AAAAAA'>=
This email is a service from Syrp. Delivered by <a =
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ication" target=3D"_blank"><span =
style=3D'color:black'>Zendesk</span></a> <o:p></o:p></span></p></div><p =
class=3DMsoNormal><span lang=3DEN-US =
style=3D'color:white'>[R5DYY4-VLVG]</span><span lang=3DEN-US> =
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