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Date: Mon, 11 Jan 2021 02:17:09 +0000
From: "Alex Beraru (Support)" <support@syrp.co.nz>
Reply-To: Support <support@syrp.co.nz>
To: Vince <vince@showfile.com>
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<R5DYY4VLVG_5ff773ae5b7f_5f4145b065234_sprut@zendesk.com>
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Subject: Re: Genie Mini 2 (109471)
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##- Please type your reply above this line -##
Your Syrp inquiry number is 109471 and you can add add any additional com=
ment you might have by replying to this email.
----------------------------------------------
Alex Beraru, Jan 11, 2021, 15:17 GMT+13
Hey Vince,
Bellow is a link to a video demonstrating a workaround to achieving this.=
https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-t=
han-360deg-using-Genie-Mini-II-
Cheers,
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Vince, Dec 31, 2020, 6:55 GMT+13
Hi Syrp, I have just bought a Genie Mini 2 for a project where the video =
camera needs to rotate by 720 degrees, that is, 2 complete circles. It ne=
eds to be achieved in one continuous movement. It is important that it is=
a smooth single shot. I am disappointed to see that there is no setting =
for this in the app although I believe that the Mini 2 is perfectly capab=
le of this sequence. Can you please advise? Is there a hack I can make? I=
believe that a previous version of the software had a manual mode. This =
is quite urgent so I would appreciate your help.
Vince Herbert
Head of Lighting and Video Production.
Royal Shakespeare Company
--------------------------------
This email is a service from Syrp.
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<div style=3D"color: #b5b5b5;">##- Please type your reply above this =
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<p dir=3D"ltr">Your Syrp inquiry number is 109471 and you can add add=
any additional comment you might have by replying to this email.</p><p d=
ir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"><table =
width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"p=
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</td> <td width=3D"100%" style=3D"padding: 0; mar=
gin: 0;" valign=3D"top"> <p style=3D"font-family:'Lucida Grand=
e','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-si=
ze: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0;=
color:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp) =
</p> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15p=
x; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> J=
an 11, 2021, 15:17 GMT+13 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; font-=
family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-s=
erif; font-size: 14px; line-height: 22px; margin: 15px 0">Hey Vince,=C2=A0=
<br /><br />Bellow is a link to a video demonstrating a workaround to ach=
ieving this.=C2=A0<br /><br /><a href=3D"https://support.syrp.co.nz/hc/en=
-us/articles/360001466616--Achieve-more-than-360deg-using-Genie-Mini-II-"=
rel=3D"noreferrer">https://support.syrp.co.nz/hc/en-us/articles/36000146=
6616--Achieve-more-than-360deg-using-Genie-Mini-II-</a><br /><br />Cheers=
,<br /><br />Alex=C2=A0<br /><br /><br /><br /><br /><br /><br /><br /><d=
iv class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; font-famil=
y: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif;=
font-size: 14px; line-height: 22px; margin: 15px 0">Syrp Product Support=
</p><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Uni=
code', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; l=
ine-height: 22px; margin: 15px 0"><a href=3D"http://www.syrp.co" rel=3D"n=
oreferrer">www.syrp.co</a></p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> =
</tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=
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c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" =
border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
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5px 0 15px; width: 40px;"> <img width=3D"40" height=3D"40" a=
lt=3D"" style=3D"height: auto; line-height: 100%; outline: none; text-dec=
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<td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida =
Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; l=
ine-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1=
d1e;" dir=3D"ltr"> <strong>Vince</strong> =
</p> <p style=3D"font-family:'Lucida Gr=
ande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font=
-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; paddi=
ng: 0; color:#bbbbbb;" dir=3D"ltr"> Dec 31, 2020, 6:55 GMT+1=
3 </p> <div class=3D"zd-com=
ment" dir=3D"auto" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Uni=
code', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; l=
ine-height: 22px; margin: 15px 0"><p style=3D"color: #2b2e2f; font-family=
: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; =
font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"ltr">Hi Syrp, =
I have just bought a Genie Mini 2 for a project where the video camera ne=
eds to rotate by 720 degrees, that is, 2 complete circles. It needs to be=
achieved in one continuous movement. It is important that it is a smooth=
single shot. I am disappointed to see that there is no setting for this =
in the app although I believe that the Mini 2 is perfectly capable of thi=
s sequence. Can you please advise? Is there a hack I can make? I believe =
that a previous version of the software had a manual mode. This is quite =
urgent so I would appreciate your help.</p><p style=3D"color: #2b2e2f; fo=
nt-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, san=
s-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"ltr">=
Vince Herbert<br />Head of Lighting and Video Production.<br />Royal Shak=
espeare Company</p></div> </td> <=
/tr> </tbody></table> </td> </tr></tbody></table></div>
</div>
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