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From: "Royal Bank of Scotland" <info@communications.rbs.co.uk>
Subject: =?utf-8?B?QSBtb3JlIHNlY3VyZSB3YXkgdG8gY2FsbCB1cw==?=
Date: Mon, 26 Jun 2023 13:33:31 +0200
To: <vince@showfile.com>
Reply-To: "Royal Bank of Scotland" <info@communications.rbs.co.uk>
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<style></style></head>
<body style=3D"margin:0; padding:0;" bgcolor=3D"#ffffff" id=3D"body">
<!-- Subjectline & Preheader (1) - Start -->
<div style=3D"display:none !important; mso-hide:all;" class=3D"hide-prehead=
er">How to prove it’s you on the phone</div><div style=3D"display: no=
ne; max-height: 0px; overflow: hidden;"> ‌ ‌ &zwn=
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<!-- Subjectline & Preheader (1) - End -->
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" id=
=3D"wrapper">
<tr>
<td align=3D"center" id=3D"content"><!-- NWG header start --><table border=
=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgcolor=3D"#FFFFF=
F"> <tr> <td align=3D"center" valign=3D"top"> <table border=3D"0" width=3D"=
600" cellpadding=3D"0" cellspacing=3D"0" class=3D"container" style=3D"width=
:600px;"> <tr> <td> <table border=3D"0" width=3D"100%" cellpadding=3D"0" ce=
llspacing=3D"0"> <tr> <td style=3D"padding: 30px"> <table border=3D"0" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgcolor=3D"#FFFFFF"> <tr> <t=
d style=3D"padding-bottom:10px;"> <table border=3D"0" width=3D"100%" cellpa=
dding=3D"0" cellspacing=3D"0"> <tr> <td valign=3D"middle" align=3D"left"> <=
table border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td align=3D"l=
eft" valign=3D"middle"> <img width=3D"16" src=3D"https://t.notifications.na=
twest.com/res/img/605FAB83FA332B2CCAFE6A1C2F4AFA85.png" alt=3D"Lock logo" b=
order=3D"0" style=3D"display:block; width:16px;"> </td> <td align=3D"left" =
valign=3D"middle" style=3D"font-family:Arial, sans-serif; font-size:12px; l=
ine-height:14px; color:#767676; padding-left:15px" class=3D"pad-l-10 font-1=
0"> Here=E2=80=99s part of your postcode 9BP </td> </tr> </table> </td> <td=
valign=3D"middle" align=3D"right"> <table border=3D"0" cellpadding=3D"0" c=
ellspacing=3D"0"> <tr> <td align=3D"right" valign=3D"middle" style=3D"font-=
family:Arial, sans-serif; font-size:12px; line-height:14px; color:#767676;"=
class=3D"font-10"> Email not displaying quite right=3F<br><a href=3D"https=
://m.communications.rbs.co.uk/r/=3Fid=3Dh79594b2b,9ec2aed2,7012f225&cid=3DD=
M375284&bid=3D2035895083&cin=3D1051608918&p1=3D%40o36l7CHV9Lqb1FkRAZ7OnXPoZ=
NszHiHlOSK6%2Bymob1g%3D" style=3D"color:#5E10B1; text-decoration:underline;=
" target=3D"_blank" _type=3D"mirrorPage" _label=3D"=E2=80=9D0=E2=80=9D">Try=
it in your browser.</a> </td> </tr> </table> </td> </tr> </table> </td> </=
tr> <tr> <td> <table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspac=
ing=3D"0"> <tr> <td valign=3D"middle" align=3D"left"> <table border=3D"0" c=
ellpadding=3D"0" cellspacing=3D"0"> <tr> <td align=3D"left" valign=3D"middl=
e" style=3D"font-family:Arial, sans-serif; font-size:13px; line-height:18px=
; color:#767676;padding-bottom:10px" class=3D"font-11"> We=E2=80=99ll alway=
s show you part of your postcode, so you know it=E2=80=99s from us and not =
random spam =E2=80=93 just one of <a href=3D"https://m.communications.rbs.c=
o.uk/r/=3Fid=3Dh79594b2b,9ec2aed2,7012f226&cid=3DDM375284&bid=3D2035895083&=
cin=3D1051608918" style=3D"color:#5E10B1; text-decoration:underline;" targe=
t=3D"_blank" _label=3D"0">the ways we=E2=80=99re keeping you safe online.</=
a> </td> </tr> <tr> <td align=3D"left" valign=3D"middle" style=3D"font-fami=
ly:Arial, sans-serif; font-size:13px; line-height:18px; color:#767676;" cla=
ss=3D"font-11"> By clicking on links in this email, you agree to Royal Bank=
tracking how you engage with our emails to improve our communications to c=
ustomers. </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </=
td> </tr> </table> </td> </tr> </table> </td> </tr></table><!-- NWG header =
end --><!-- Hero (1) - Start -->
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF"> <tr> <td align=3D"center" valign=3D"top"> <table border=3D=
"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=3D"container" s=
tyle=3D"width:600px;"> <tr> <td align=3D"left" valign=3D"middle" class=3D"h=
ide-mobile" style=3D"padding-top:10px;"> <img src=3D"https://t.notification=
s.natwest.com/res/img/5EADB3FDA71C248E7A0DCCEEEFEBE3AB.jpg" width=3D"600" a=
lt=3D"Our Mobile App lets you call securely" border=3D"0" style=3D"display:=
block; width:600px;"> </td> <!--[if !mso]><!--> <td align=3D"left" valign=
=3D"middle" class=3D"show-mobile-td" style=3D"display:none; padding-top:10p=
x;"> <img src=3D"https://t.notifications.natwest.com/res/img/5BD178DFA302EA=
802E6951C06616A737.jpg" width=3D"100%" alt=3D"Our Mobile App lets you call =
securely" border=3D"0" style=3D"display:block;"> </td> <!--<![endif]--> </t=
r> </table> </td> </tr></table>
<!-- Hero (1) - End -->
<!-- Main 1 Column (Intro copy) - Start -->
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF"> <tr> <td align=3D"center" valign=3D"top" style=3D"padding-=
top:30px; " class=3D"pad-t-20 "> <table border=3D"0" width=3D"600" cellpadd=
ing=3D"0" cellspacing=3D"0" class=3D"container" style=3D"width:600px;" bgco=
lor=3D"#FFFFFF"> <tr> <td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">=
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" sty=
le=3D"" bgcolor=3D""> <tr> </tr> <tr> <td style=3D"" class=3D""> <table bor=
der=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td alig=
n=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size=
:14px; line-height:20px; padding-top:10px;" class=3D"font-16"> Hello Vincen=
t,<br><br>Whenever you need to get in touch with us about your credit card,=
you=E2=80=99re faced with security questions over the phone. If you downlo=
ad our Mobile App, you can prove your identity with face biometrics instead=
. </td> </tr> <tr> <td style=3D"padding-top:5px;"> <table border=3D"0" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0"> </table> </td> </tr> </tabl=
e> </td> </tr> </table> </td> </tr> </table> </td> </tr></table>
<!-- Main 1 Column (Intro copy) - End -->
<!-- Main 1 Column (Proving it's you) - Start -->
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF"> <tr> <td align=3D"center" valign=3D"top" style=3D" " class=
=3D" "> <table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"=
0" class=3D"container" style=3D"width:600px;" bgcolor=3D"#F2EAF9"> <tr> <td=
style=3D"padding:0 0 30px;" class=3D" pad-b-15 "> <table border=3D"0" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"" bgcolor=3D""> <tr=
> <td align=3D"left" valign=3D"middle" class=3D"hide-mobile" style=3D""> <i=
mg src=3D"https://t.notifications.natwest.com/res/img/549AB90002E9F15B97B28=
C4350F2D213.png" width=3D"600" alt=3D"" border=3D"0" style=3D"display:block=
; width:600px;"> </td> <!--[if !mso]><!--> <td align=3D"left" valign=3D"mid=
dle" class=3D"show-mobile-td" style=3D"display:none; "> <img src=3D"https:/=
/t.notifications.natwest.com/res/img/9A54FED47F4BE152A55C64EAE7503BDB.png" =
width=3D"100%" alt=3D"" border=3D"0" style=3D"display:block;"> </td> <!--<!=
[endif]--> </tr> <tr> <td style=3D"padding:0 30px" class=3D"pad-lr-15"> <ta=
ble border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0"> <tr> <=
td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#5A287D; fo=
nt-size:22px; line-height:26px; padding-top:20px; font-weight:bold;" class=
=3D"font-24"> Proving it=E2=80=99s you </td> </tr> <tr> <td align=3D"left" =
style=3D"font-family:Arial, sans-serif; color:#5A287D; font-size:14px; line=
-height:20px; padding-top:10px;" class=3D"font-16"> You can download the Ro=
yal Bank of Scotland Mobile App on the App Store or Google Play. Once you=
=E2=80=99ve registered your face, you=E2=80=99ll have a straightforward way=
to prove your identity that=E2=80=99s also secure.<br> <br>This is ho=
w it works in three steps.<br> <br><strong>Step one</strong><br> =
Call us on the usual contact number.<br><strong>Ste=
p two</strong><br>
We=E2=80=99ll ask you to open the app and use=
face biometrics.<br><strong>Step three</strong><br>  =
; That=E2=80=99s it =E2=80=93 you can now speak to us securely. </td> =
</tr> <tr> <td style=3D"padding-top:5px;"> <table border=3D"0" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0"> </table> </td> </tr> </table> </td>=
</tr> </table> </td> </tr> </table> </td> </tr></table><br>
<!-- Main 1 Column (Proving it's you) - End -->
<!-- Main 1 Column (How to get started) - Start -->
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF"> <tr> <td align=3D"center" valign=3D"top" style=3D" " class=
=3D" "> <table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"=
0" class=3D"container" style=3D"width:600px;" bgcolor=3D"#FFEAE6"> <tr> <td=
style=3D"padding:0 30px 0;" class=3D"pad-lr-15 "> <table border=3D"0" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"" bgcolor=3D""> <tr=
> </tr> <tr> <td style=3D"" class=3D""> <table border=3D"0" width=3D"100%" =
cellpadding=3D"0" cellspacing=3D"0"> <tr> <td align=3D"left" style=3D"font-=
family:Arial, sans-serif; color:#5A287D; font-size:22px; line-height:26px; =
padding-top:20px; font-weight:bold;" class=3D"font-24"> How to get started =
</td> </tr> <tr> <td align=3D"left" style=3D"font-family:Arial, sans-serif;=
color:#5A287D; font-size:14px; line-height:20px; padding-top:10px;" class=
=3D"font-16"> Once you=E2=80=99ve downloaded our app, setting up face biome=
trics is straightforward. Just open it, go to =E2=80=98settings=E2=80=99 an=
d follow the instructions. Please make sure you=E2=80=99ve got notification=
s enabled.<br><br>You can also visit <a href=3D"https://m.communications.rb=
s.co.uk/r/=3Fid=3Dh79594b2b,9ec2aed2,7012f227&cid=3DDM375284&bid=3D20358950=
83&cin=3D1051608918" rel=3D"noopener noreferrer" target=3D"_blank" style=3D=
"color: #5e10b1;">our website</a> if you=E2=80=99d like to find out more.<b=
r> <br>Thanks,<br><strong>The Credit Card Team</strong> </td> </tr> <t=
r> <td style=3D"padding-top:5px;"> <table border=3D"0" width=3D"100%" cellp=
adding=3D"0" cellspacing=3D"0"> </table> </td> </tr> </table> </td> </tr> <=
/table> </td> </tr> </table> </td> </tr></table>
<!-- Main 1 Column (How to get started) - End -->
<!-- Legal (App Criteria) - Start -->
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF"> <tr> <td align=3D"center" valign=3D"top" style=3D" " class=
=3D" "> <table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"=
0" class=3D"container" style=3D"width:600px;" bgcolor=3D"#FFEAE6"> <tr> <td=
style=3D"padding:0 30px 30px;" class=3D"pad-lr-15 pad-b-15 "> <table borde=
r=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"" bgcol=
or=3D""> <tr> </tr> <tr> <td style=3D"" class=3D""> <table border=3D"0" wid=
th=3D"100%" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td align=3D"left" st=
yle=3D"font-family:Arial, sans-serif; color:#5A287D; font-size:12px; line-h=
eight:16px; padding-top: 20px; font-weight:normal;" class=3D"pad-t-15"> App=
available to customers with compatible iOS and Android devices a=
nd a UK or international mobile number in specific countries. Facial recogn=
ition available on selected devices. </td> </tr> </table> </td> </tr> </tab=
le> </td> </tr> </table> </td> </tr></table>
<!-- Legal (App Criteria) - End -->
<!-- NWG footer start --><table border=3D"0" width=3D"100%" cellpadding=3D"=
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ass=3D"pad-lr-15 height80"> <a href=3D"https://m.communications.rbs.co.uk/r=
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footer"><span style=3D"font-weight:bold;">Need some help=3F</span><br><a hr=
ef=3D"https://m.communications.rbs.co.uk/r/=3Fid=3Dh79594b2b,9ec2aed2,7012f=
22a&cid=3DDM375284&bid=3D2035895083&cin=3D1051608918" _label=3D"0" target=
=3D"blank" style=3D"color:#5E10B1; text-decoration:underline;">Cora, your d=
igital assistant</a>, is ready to help 24/7 (we can=E2=80=99t receive repli=
es to this email).</p> </td> </tr> </table> </td> </tr> <tr> <td align=3D"c=
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