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Date: Wed, 10 Sep 2025 05:36:41 +0000
From: "Team Bitpanda (Leo) (Support)" <support@bitpanda.com>
Reply-To: Support <support@bitpanda.com>
To: "vince@showfile.com" <vince@showfile.com>
Message-ID: <Y7GV9GZMWWP_68c10e6994620_8015b074929f_sprut@zendesk.com>
In-Reply-To: <Y7GV9GZMWWP@zendesk.com>
Subject: Bitpanda Support - Ticket-ID (3169716) - XRP Storage
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Helvetica, Arial, sans-serif;font-size:13px;font-weight:400;line-height:1=
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͏ ‌   ­ ͏ ‌   ­ =
47; ‌   ­ ͏ ‌   ­ ͏=
‌   ­ ͏ ‌   ­ ͏ &z=
wnj;   ­ ͏ ‌   ­</span>Anti-p=
hishing: EFFIE</span><!--[if mso]></center></a:textbox></a:roundrect> </t=
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m;color:#282828;" class=3D"mso-font-size-18px font-size-18px">
<p style=3D"font-size: 13px !important; color: #444 !important;">Your req=
uest (3169716) has been updated. To add additional comments, reply to thi=
s email.</p>
----------------------------------------------
Team Bitpanda (Leo), Sep 10, 2025, 07:36 GMT+2
Hello Vincent,
Thank you for reaching out to us with your inquiry. Security is our top p=
riority at Bitpanda, and we have implemented stringent measures to safegu=
ard your funds.
In the unlikely event of a hacking incident, Bitpanda's security systems =
are designed to protect your assets, and any unauthorised access will be =
promptly addressed. Furthermore, we continuously update our security prot=
ocols to prevent and mitigate such events.
If you have any further inquiries, please do not hesitate to reach out to=
us.
Best regards,
Team Bitpanda (Leo)
https://support.bitpanda.com
----------------------------------------------
vince@showfile.com, Sep 9, 2025, 13:49 GMT+2
I messaged earlier but unfortunately used my other email address. I am co=
ncerned as to where Bitpanda stores my crypto currency, is it all stored =
as a large sum or is mine stared in my own address. I am considering tran=
sferring everything into a hardware wallet. What do you recommend?
<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
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"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"border=
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:left;" role=3D"presentation" width=3D"568px" > <tr> <td style=3D"height:=
0;line-height:0;"> </td> </tr> </table><![endif]--> </td> </tr> <t=
r> <td class=3D"padding-0px-48px-32px-48px text-container" style=3D"font-=
size:0px;padding:0px 16px 32px 16px;word-break:break-word;mso-padding-alt=
:0px 48px 32px 48px;text-align:center;"> <div class=3D"links-282828-under=
line"> <div style=3D"font-family:'Inter', Helvetica, Arial, sans-serif;fo=
nt-size:12px;letter-spacing:none;line-height:1.40;text-align:center;mso-l=
ine-height-alt:1.063em;color:#696969;"> <p style=3D"margin: 0 0 0px 0;">B=
itpanda GmbH is a company incorporated in Austria with company registrati=
on number FN 569240 v, and is authorised by the Austrian Financial Market=
Authority (FMA) as a crypto-asset service provider under Regulation (EU)=
2023/1114 (MiCAR).</p> <p>The regulated service provider may vary depend=
ing on your location and the product being offered. For more details, ple=
ase see <a href=3D"https://www.bitpanda.com/en/legal/legal-notice" target=
=3D"_blank" rel=3D"noopener" style=3D"color: rgb(40, 40, 40); text-decora=
tion: underline;">here</a>.</p> <p>Address: Stella-Klein-L=C3=B6w Weg 17<=
br> 1020 Vienna | Austria </p> <p>=C2=A9 2025 Bitpanda | Bitpanda GmbH | =
All rights reserved.</p> </div> </div> </td> </tr> </table> </div><!--[if=
mso | IE]> </td> </tr> </table><![endif]--> </td> </tr> </table> </div><=
!--[if mso | IE]> </td> </tr> </table><![endif]--> </div> </td> </tr> </t=
able>
--------------------------------
This email is a service from Bitpanda Support.
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Please reply directly to this email
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y: block; font-size: 0px; padding: 0px 0px 0px 0px; word-break: break-wor=
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-width:100%;"><img alt=3D"" height=3D"auto" width=3D"600" src=3D"https://=
cdn.braze.eu/appboy/communication/assets/image_assets/images/6877b1661e60=
160090d5fe68/original.png?1752674662" style=3D"border:none;outline:none;t=
ext-decoration:none;height:auto;width:100%;font-size:13px;display:block;"=
> </div> </td> </tr><!--<![endif]--> </tbody></table> </div><!--[if mso |=
IE]> </td> </tr> </table><![endif]--> </td> </tr> <!--[if mso | IE]> </=
td> </tr> </table><![endif]--> </tbody></table><table align=3D"center=
" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"width:100%;" class=3D"section"> <tbody><tr> <td align=3D"center"=
> <div role=3D"none"> <!--[if mso | IE]> <table align=3D"center" border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"block-grid-outlook" styl=
e=3D"width:600px;" width=3D"600" > <tr> <td style=3D"line-height:0px;font=
-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <div style=3D"Marg=
in:0px auto;max-width:600px;"> <table align=3D"center" border=3D"0" cellp=
adding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"width:100%;=
"> <tbody><tr> <td style=3D"font-size:0px;padding:0px;text-align:center;v=
ertical-align:top;" class=3D"block-grid"> <!--[if mso | IE]> <table role=3D=
"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td=
style=3D"vertical-align:top;width:600px;" ><![endif]--> <div class=3D"mj=
-column-per-100 mj-outlook-group-fix" style=3D"font-size:0px;text-align:c=
enter;direction:ltr;display:inline-block;vertical-align:top;width:100%;">=
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presenta=
tion" style=3D"border-radius:0px;vertical-align:top;" width=3D"100%"> <tb=
ody><tr> <td valign=3D"middle" class=3D"padding-16px-24px-56px-24px butto=
n-container" style=3D"font-size:0px;padding:16px 24px 0 24px !important;w=
ord-break:break-word;mso-padding-alt:16px 24px 0 24px !important;text-ali=
gn:center;"> <div> <!--[if mso]> <table width=3D"100%" align=3D"center" b=
order=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"border-spacing:0=
;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;"> <t=
r> <td align=3D"center" class=3D"mso-button-dark-mode"><a:roundrect xmlns=
:a=3D"urn:schemas-microsoft-com:vml" xmlns:w=3D"urn:schemas-microsoft-com=
:office:word" fillcolor=3D"none" arcsize=3D"0%" style=3D"v-text-anchor:mi=
ddle;width:157.5pt;height:22.5pt;" strokecolor=3D"#F4F4F4" strokeweight=3D=
"0.75pt" ><w:anchorlock/><a:textbox inset=3D"0,0,0,0"><center style=3D"co=
lor:#ffffff; font-family:sans-serif, Arial; font-size:16px"><![endif]--> =
<span style=3D"display:inline-block;background:transparent;color:#282828;=
font-family:'Inter', Helvetica, Arial, sans-serif;font-size:13px;font-wei=
ght:400;line-height:1.50;margin:0;text-align:center;text-decoration:none;=
text-transform:none;padding:4px 8px 4px 8px;mso-padding-alt:0px;border-ra=
dius:0px;border-left:1px solid #F4F4F4;border-right:1px solid #F4F4F4;bor=
der-top:1px solid #F4F4F4;border-bottom:1px solid #F4F4F4;mso-border-alt:=
none;box-sizing:border-box;" width=3D"211"><span style=3D"display: none; =
max-height: 0px; overflow: hidden;"><br>=CD=8F =E2=80=8C =E2=80=87=
=C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD =CD=8F =E2=80=8C =
=E2=80=87 =C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD =CD=8F =E2=80=8C=
=E2=80=87 =C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD =CD=8F =
=E2=80=8C =E2=80=87 =C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD=
</span>Anti-phishing: EFFIE</span><!--[if mso]></center></a:textbox></a:r=
oundrect> </td> </tr> </table><![endif]--> </div> </td> </tr> <tr> <td cl=
ass=3D"padding-0px-48px-40px-48px text-container" style=3D"font-size:0px;=
padding:0px 16px 0px 16px;word-break:break-word;mso-padding-alt:0px 48px =
40px 48px;text-align:left;"> <div class=3D"links-16764D"> <div style=3D"f=
ont-family:'Inter', Helvetica, Arial, sans-serif;font-size:16px;font-weig=
ht:400;letter-spacing:none;line-height:1.60;text-align:left;mso-line-heig=
ht-alt:1.813em;color:#282828;" class=3D"mso-font-size-18px font-size-18px=
"><br><p style=3D"font-size: 13px !important; color: #444 !important;" di=
r=3D"ltr">Your request (3169716) has been updated. To add additional comm=
ents, reply to this email.</p><p dir=3D"ltr"></p><div style=3D"margin-top=
: 25px" data-version=3D"2"><table class=3D"zd-liquid-comment" width=3D"10=
0%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation=
"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-to=
p: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cel=
lspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"present=
ation"> <tbody><tr> <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://bitpanda.zendesk.com/system/p=
hotos/21528279561884/Bitpanda_AppLogo_2025.png"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D=
"top"> <p style=3D"font-family:'Inter', Helvetica, Arial, sans=
-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top:=
0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Team Bitpanda (Leo)</strong> (Bitpanda Support=
) </p> <p style=3D"fo=
nt-family:'Inter', Helvetica, Arial, sans-serif; font-size: 13px; line-he=
ight: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb=
;" dir=3D"ltr"> Sep 10, 2025, 07:36 GMT+2 </p> =
<div class=3D"zd-comment" dir=3D"auto" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"> <br>Hel=
lo Vincent,<br> <br>Thank you for reaching out to us with your inqui=
ry. Security is our top priority at Bitpanda, and we have implemented str=
ingent measures to safeguard your funds.<br> <br>In the unlikely eve=
nt of a hacking incident, Bitpanda's security systems are designed to pro=
tect your assets, and any unauthorised access will be promptly addressed.=
Furthermore, we continuously update our security protocols to prevent an=
d mitigate such events.<br> <br>If you have any further inquiries, p=
lease do not hesitate to reach out to us.<br> <br>Best regards,<br>T=
eam Bitpanda (Leo)<br><a rel=3D"noopener noreferrer" href=3D"https://supp=
ort.bitpanda.com/"><u>https://support.bitpanda.com</u></a><br> <br>&=
nbsp;<br> <br> <br></div><p dir=3D"ltr"> <=
/p></td> </tr> </tbody></table> </td> </tr></tbody></tabl=
e><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <t=
body><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px=
dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspaci=
ng=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"=
> <tbody><tr> <td valign=3D"top" style=3D"pad=
ding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" height=
=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none;=
text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5=
px; border-radius: 5px;" src=3D"https://bitpanda.zendesk.com/images/2016/=
default-avatar-80.png"> </td> <td width=3D"=
100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p styl=
e=3D"font-family:'Inter', Helvetica, Arial, sans-serif; font-size: 15px; =
line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b=
1d1e;" dir=3D"ltr"> <strong>vince@showfile.c=
om</strong> </p> <p style=3D"font-fam=
ily:'Inter', Helvetica, Arial, sans-serif; font-size: 13px; line-height: =
25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=
=3D"ltr"> Sep 9, 2025, 13:49 GMT+2 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><p dir=3D"ltr" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">I messaged earlie=
r but unfortunately used my other email address. I am concerned as to whe=
re Bitpanda stores my crypto currency, is it all stored as a large sum or=
is mine stared in my own address. I am considering transferring everythi=
ng into a hardware wallet. What do you recommend?</p></div><p dir=3D"ltr"=
> </p></td> </tr> </tbody></table> </=
td> </tr></tbody></table></div><br><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"backgr=
ound-color:transparent;width:100%;" class=3D"section"> <tbody><tr> <td al=
ign=3D"center"> <div role=3D"footer"> <!--[if mso | IE]> <table align=3D"=
center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"block-g=
rid-outlook" style=3D"width:600px;" width=3D"600" > <tr> <td style=3D"lin=
e-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--> <d=
iv style=3D"background:#FFFFFF;background-color:#FFFFFF;Margin:0px auto;m=
ax-width:600px;"> <table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" style=3D"background-color:#FFFFFF=
;width:100%;"> <tbody><tr> <td style=3D"font-size:0px;padding:0px 0px 20p=
x 0px;text-align:left;vertical-align:top;mso-padding-alt:0px 0px 20px 0px=
;" class=3D"block-grid"> <!--[if mso | IE]> <table role=3D"presentation" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td style=3D"verti=
cal-align:top;width:600px;" ><![endif]--> <div class=3D"mj-column-per-100=
mj-outlook-group-fix" style=3D"font-size:0px;text-align:left;direction:l=
tr;display:inline-block;vertical-align:top;width:100%;"> <table border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"bo=
rder-radius:0px;vertical-align:top;" width=3D"100%"> <tbody><tr> <td styl=
e=3D"font-size:0px;padding:0px 16px 32px 16px;word-break:break-word;text-=
align:left;"> <!--[if !mso]><!-- --> <p style=3D"border-top:solid 1px #E0=
E0E0;font-size:1px;margin:0 auto;width:100%;text-align:left;" dir=3D"ltr"=
> </p> <!--<![endif]--><!--Divider--><!--[if mso | IE]> <table align=3D"c=
enter" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"border-t=
op:solid 1px #E0E0E0;font-size:1px;margin:0 auto;width:568px;text-align:l=
eft;" role=3D"presentation" width=3D"568px" > <tr> <td style=3D"height:0;=
line-height:0;"> </td> </tr> </table><![endif]--> </td> </tr> <tr>=
<td class=3D"padding-0px-48px-32px-48px text-container" style=3D"font-si=
ze:0px;padding:0px 16px 32px 16px;word-break:break-word;mso-padding-alt:0=
px 48px 32px 48px;text-align:center;"> <div class=3D"links-282828-underli=
ne"> <div style=3D"font-family:'Inter', Helvetica, Arial, sans-serif;font=
-size:12px;letter-spacing:none;line-height:1.40;text-align:center;mso-lin=
e-height-alt:1.063em;color:#696969;"> <p style=3D"margin: 0 0 0px 0;" dir=
=3D"ltr">Bitpanda GmbH is a company incorporated in Austria with company =
registration number FN 569240 v, and is authorised by the Austrian Financ=
ial Market Authority (FMA) as a crypto-asset service provider under Regul=
ation (EU) 2023/1114 (MiCAR).</p> <p dir=3D"ltr">The regulated service pr=
ovider may vary depending on your location and the product being offered.=
For more details, please see <a href=3D"https://www.bitpanda.com/en/lega=
l/legal-notice" target=3D"_blank" rel=3D"noopener" style=3D"color: rgb(40=
, 40, 40); text-decoration: underline;">here</a>.</p> <p dir=3D"ltr">Addr=
ess: Stella-Klein-L=C3=B6w Weg 17<br> 1020 Vienna | Austria </p> <p dir=3D=
"ltr">=C2=A9 2025 Bitpanda | Bitpanda GmbH | All rights reserved.</p> </d=
iv> </div> </td> </tr> </tbody></table> </div><!--[if mso | IE]> </td> </=
tr> </table><![endif]--> </td> </tr> </tbody></table> </div><!--[if mso |=
IE]> </td> </tr> </table><![endif]--> </div> </td> </tr> </tbody></table=
></div></div></td></tr></tbody></table></div></td></tr></tbody></table></=
div></div></td></tr></tbody></table>
<p dir=3D"ltr"></p>
</div>
</div>
</td>
</tr>
</tbody></table>
</div><!--[if mso | IE]>
</td>
</tr>
</table><![endif]-->
=
=
=
<!--[if mso | IE]>
</td>
</tr>
</table><![endif]-->
=
=
=
=
=
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
">[Y7GV9G-ZMWWP]</span>
</body></html>=
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