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Sender: "Royal Bank of Scotland Surveys" <CustomerVoice@insights.rbs.co.uk>
From: "Royal Bank of Scotland Surveys" <CustomerVoice@insights.rbs.co.uk>
To: VINCE@SHOWFILE.COM
Reply-To: CustomerVoice@insights.rbs.co.uk
Date: 16 Mar 2021 19:47:12 +0100
Subject: We welcome your feedback
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<p style="font-weight: 400; text-align: right;"><strong><span style="font-family:arial,helvetica,sans-serif;">Your partial postcode: 9BP</span></strong></p>
<p style="font-weight: 400;"><strong><span style="font-family:arial,helvetica,sans-serif;">Dear Vincent Herbert,</span></strong></p>
<p><b>Thank you for calling our Telephony team.</b></p>
<p style="font-weight: 400;"><strong>We recognise the impact coronavirus may be having on you and your family. Now more than ever, we want to ensure we are delivering the best service possible. If you can spare a couple of minutes, we would greatly value your feedback.</strong></p>
<p style="font-weight: 400;"><strong>We will combine your feedback with our customer records to better understand how to improve the service we provide. Please be assured that we will never use your feedback to sell or market anything to you.</strong></p>
<p style="font-weight: 400;"><strong>Please begin by answering the question below. </strong></p>
<p style="font-weight: 400; padding-top: 0px; font-family: arial, helvetica, sans-serif; font-size: 14px;"><span style="font-family:arial,helvetica,sans-serif;"><strong>Based on your recent call, how likely are you to recommend the Customer Service Advisor you spoke with to a friend or family member?</strong></span><br />
<br />
Please give your answer on a scale where ‘0’ means ‘not at all likely’ and <span style="color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">‘</span>10<span style="color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">’</span> means ‘extremely likely’.</p>
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<table border="0" cellspacing="0" height="40" style="padding: 0px; width: 100%; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 14px; text-decoration: none; background-color: rgb(255, 255, 255);">
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<td colspan="5" style="text-align: left; font-family: Helvetica, Arial, sans-serif; font-size: 13px; font-weight: normal; margin-bottom: 0px; padding-left: 4px; padding-bottom: 10px;"><strong><strong>Not At All<br />
Likely</strong></strong></td>
<td colspan="6" style="text-align: right; font-family: Helvetica, Arial, sans-serif; font-size: 13px; font-weight: normal; margin-bottom: 0px; padding-right:4px; padding-bottom: 10px;"><strong><strong>Extremely<br />
Likely</strong></strong></td>
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<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=0" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">0</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=1" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">1</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=2" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">2</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=3" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">3</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=4" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">4</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=5" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">5</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=6" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">6</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=7" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">7</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=8" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">8</a></strong></td>
<td style="text-align: center; font-size: 18px; font-weight: bold; border-top-color: rgb(0, 0, 0); border-bottom-color: rgb(0, 0, 0); border-left-color: rgb(0, 0, 0); border-top-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-bottom-style: solid; border-left-style: solid; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=9" style="padding: 10px; color: rgb(51, 51, 51); text-decoration: none; display: block;">9</a></strong></td>
<td style="border: 1px solid rgb(0, 0, 0); border-image: none; text-align: center; font-size: 18px; font-weight: bold; background-color: rgb(255, 255, 255);" width="8%"><strong><a class="nps" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=53F6434&Q1=10" style="padding: 10px 8px; color: rgb(51, 51, 51); text-decoration: none;white-space: nowrap; display: block;">10</a></strong></td>
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<td align="left" style="padding-top: 30px; padding-left: 25px; padding-bottom: 0px; padding-right: 25px; color: #4b4b4b; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-weight: 400; line-height: 16px;" width="100%"><strong><strong>Thank you for helping us to serve you better – particularly during this difficult time.</strong> </strong>
<p><strong><strong><img alt="Signature" height="70" src="https://insights.natwest.com/surveys/images/DNW2JF/Preview/marcelino_castrillo_signature.jpg" style="clear: all; width: 164px; height: 70px;" width="164" /></strong> </strong></p>
<strong> </strong>
<p><strong><strong><span style="font-size:14px;"><span style="font-family:arial,helvetica,sans-serif;">Marcelino Castrillo</span></span></strong></strong></p>
<strong> </strong>
<p><strong><strong><span style="font-size:14px;"><span style="font-family:arial,helvetica,sans-serif;">Managing Director, Personal & Premier Distribution</span></span></strong></strong></p>
<strong> </strong>
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<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;"><strong>About this email</strong> </span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;">This email is confidential and intended for the addressee only. Please delete if that is not you. </span></span></span></strong></p>
<p><strong><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#006699;">This is a service message designed to give you the opportunity to provide us with your feedback on the products and services you hold with us. If you no longer wish to receive this type of message by email</span> <a href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=8B34QX&AUKEY=53F6434&EMAIL=VINCE@SHOWFILE.COM&SID=TPHUDM&BRAND=Royal Bank of Scotland">click here</a>. <span style="color:#006699;">You will continue to receive important information about your account. </span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;">The information you give us will be treated with the strictest confidence and in accordance with the Market Research Society Code of Conduct. The information you provide will not be passed on to any other party and any personal details you provide will not be used in any sales or marketing activity.</span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;">To see our full updated privacy notice visit our <a href="https://personal.rbs.co.uk/global/privacy.html">privacy hub</a>.</span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;">Please do not reply to this email as the address is not monitored. Visit our <a href="http://personal.rbs.co.uk/global/support-centre.html">Support Centre</a> if you have any queries and we'll be happy to help. </span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;"><strong>Important Security Information</strong> </span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;">To help you identify our email and as an extra security measure the second half of your postcode is shown at the top. If you have not provided us with this information or your personal details have changed please contact us to update your details. </span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;">Royal Bank of Scotland will <strong>NEVER </strong>ask for your full Security Number or password when identifying you on the phone or online, and will <strong>NEVER </strong>ask for Card Reader codes on the phone, by email or text message. </span></span></span></strong></p>
<p><strong><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#006699;">Fraudsters may claim to be the bank, police or other companies you trust to try and access security information. If you receive a call or email from Royal Bank of Scotland that you are suspicious about, cease the call immediately, or forward the email to </span><a href="mailto:phishing@rbs.co.uk">phishing@rbs.co.uk</a>. <span style="color:#006699;">Visit</span> <a href="https://personal.rbs.co.uk/personal/fraud-and-security.html">rbs.co.uk/security</a> <span style="color:#006699;">for more information and advice. </span></span></span></strong></p>
<p><strong><span style="color:#006699;"><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;"><strong>The Royal Bank of Scotland plc, Registered in Scotland No 83026. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB.</strong> </span></span></span></strong></p>
<p><strong><span style="color:#006699;"><strong><span style="font-size:10px;"><span style="font-family:arial,helvetica,sans-serif;">Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. <br />
CLP2016/AS</span></span></strong></span></strong></p>
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