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To: "'Syrp'" <support+id111029@syrp.zendesk.com>
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In-Reply-To: <6LX86DZZOG_610239b348de1_313fa6f9acb96476971d_sprut@zendesk.com>
Subject: RE: RE: Request #109471: How was your experience with Syrp Support? (111029)
Date: Thu, 29 Jul 2021 18:37:03 +0100
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Thanks Alex,
This time it worked. I had reinstalled 3 times before and used a different
phone with a totally clean install and it crashed every time.
But it is working now.
Thanks
Vince
From: Alex Beraru (Syrp) <support@syrp.zendesk.com>
Sent: 29 July 2021 06:17
To: Vince <vince@showfile.com>
Subject: Re: RE: Request #109471: How was your experience with Syrp Support?
(111029)
##- Please type your reply above this line -##
Your Syrp inquiry number is 111029 and you can add add any additional
comment you might have by replying to this email.
<https://syrp.zendesk.com/system/photos/360017363016/Annotation_2020-04-03_144505.jpg>
Alex Beraru (Syrp)
Jul 29, 2021, 17:16 GMT+12
Hey Vince,
Hmmm very strange, it seems to work just fine on my end. Can you please
uninstall and reinstall the SYPR app on your phone and also share with the
all of the parameters of your movement?
Cheers,
Alex
Syrp Product Support
www.syrp.co <http://www.syrp.co>
<https://syrp.zendesk.com/system/photos/360017363016/Annotation_2020-04-03_144505.jpg>
Alex Beraru (Syrp)
Jul 26, 2021, 16:23 GMT+12
Hey Vince,
Can I ask if you have increased your REC time adequately to compensate for
the extra rotation?
Nothing has been changed in our firmware for the last few months for this
won't be a firmware issue.
Cheers,
Alex
Syrp Product Support
www.syrp.co <http://www.syrp.co>
This email is a service from Syrp. Delivered by
<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Syrp&utm_medium=poweredbyzendesk&utm_source=email-notification>
Zendesk
[6LX86D-ZZOG]
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Thanks =
Alex,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>This time =
it worked. I had reinstalled 3 times before and used a different phone =
with a totally clean install and it crashed every =
time.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>But it is =
working now.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Thanks =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Alex Beraru (Syrp) =
<support@syrp.zendesk.com> <br><b>Sent:</b> 29 July 2021 =
06:17<br><b>To:</b> Vince <vince@showfile.com><br><b>Subject:</b> =
Re: RE: Request #109471: How was your experience with Syrp Support? =
(111029)<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>=
##- Please type your reply above this line =
-##<o:p></o:p></span></p></div><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Your Syrp inquiry number is 111029 and you can add add any additional =
comment you might have by replying to this =
email.<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1026" =
src=3D"https://syrp.zendesk.com/system/photos/360017363016/Annotation_202=
0-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jul 29, 2021, 17:16 GMT+12 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey Vince,<br><br>Hmmm very strange, =
it seems to work just fine on my end. Can you please uninstall and =
reinstall the SYPR app on your phone and also share with the all of the =
parameters of your movement?<br><br><o:p></o:p></span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Cheers,<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Alex<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product Support<br><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<o:p> </o:p></span></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
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style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://syrp.zendesk.com/system/photos/360017363016/Annotation_202=
0-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jul 26, 2021, 16:23 GMT+12 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey Vince,<br><br>Can I ask if you =
have increased your REC time adequately to compensate for the extra =
rotation?<br><br>Nothing has been changed in our firmware for the last =
few months for this won't be a firmware =
issue.<br><br><o:p></o:p></span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Cheers,<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Alex<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product Support<br><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table></div></div><div =
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style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#AAAAAA'>=
This email is a service from Syrp. Delivered by <a =
href=3D"https://www.zendesk.com/support/?utm_campaign=3Dtext&utm_cont=
ent=3DSyrp&utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notif=
ication" target=3D"_blank"><span =
style=3D'color:black'>Zendesk</span></a> <o:p></o:p></span></p></div><p =
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