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From: Ramp <transcripts@ramp.on.crisp.email>
To: enzo@showfile.com
Reply-To: Ramp <s.67cee9a624db5400.i@ramp.on.crisp.email>
Subject: Chat transcript
Message-ID: <0db0f930-23cd-e021-519f-8c811c3a1dc1@ramp.on.crisp.email>
Date: Wed, 20 Oct 2021 16:22:52 +0000

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[https://ramp.on.crisp.email/image/avatar/website/f9d54773-1033-4759-8c7d-6=
077e0d88a5e/88/?default]
RampChat transcriptThanks for chatting with us!=
This is your chat history with
Ramp - keep it for your archives.Hello Ramp =
Team, I am trying to transfer money
to Async Art from the RBS. There seems =
to be a holdup. Can you do anything to
speed up the process?Welcome to Ramp=
 Support Center!Ramp sent thisHey!=20

We=E2=80=99re experiencing a surge =
in demand and chat waiting time has been prolonged to
a few hours.

In the meantime, check out our quick FAQ!=20
1. If you used a card that =
does not belong to you, we will refund your
transaction.
2. If your payment failed, your bank might have declined the transaction -
please contact them for more details. If you have been charged - you will
receive the money-back ;)
3. If your card check failed, check if you =
provided the correct details. If you
still can=E2=80=99t purchase, try =
using a different card issued by a different bank
(remember to use your =
card).

Have you got a question concerning the verification process?
Get to know our verification guidelines!
https://support.ramp.=
network/en/category/verification-676xpg/
[https://support.ramp.=
network/en/category/verification-676xpg/]

We are incredibly sorry for this=
 situation, and we will try to come back to you
as soon as possible.=20

Ramp TeamRamp sent thisOk, sure. First, we would like to know your =
transaction
ID. You will find it in the top left corner of your transaction=
 receipt.Ramp
sent thisThank you for the details. We will respond very soon=
!Ramp sent thisWe
have noticed that you used a corporate account, and we =
provide services to
physical persons. However, we will be able to settle =
the transaction if you
could send us a document that would display your =
name as the company owner/ the
director. Also, please fill out the form =
below. The documents should be sent to=20
compliance@ramp.network =
[compliance@ramp.network]Anna sent thisCompany
declaration
[https://ramp.on.crisp.email/file/upload/operator/fb77a81d769d0000/companyd=
eclaration_1bxwcnn.docx]
Anna sent thisSo the problem IS with you? It has =
driven me crazy for the last
week. It would have been great if you could =
have let me know. I will use my
personal account instead. Please would you =
return both sums of =C2=A3100 to my
account.We will process the refund.Anna=
 sent thisLooking for a way to contact
us?[https://ramp.on.crisp.=
email/image/email/icon_send/28A52D/128/]Email Us
contact@ramp.network =
[contact@ramp.network]Your conversation is still available
online.view conversation
[https://ramp.on.crisp.email/go/chat/resume/?=
target_url=3Dhttp%3A%2F%2Framp.network%2F&session_id=3Dsession_32a657ef-450=
a-4a36-8870-6382619350f8]
You received this email because we automatically =
send transcripts of chats you
(may have) finished. * =C2=A9 2021 Ramp, all =
rights reserved.

 * Visit Ramp website [http://ramp.network/]
 * Unsubscribe from emails
   [https://ramp.on.crisp.=
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c-1q7d853{width:100%;padding:6px 0;display:block}}</style><title>Chat =
transcript</title></head><body><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" align=3D"center" dir=3D"ltr" =
class=3D"c-v84rpm"><tr class=3D"c-1syf3pb"><td><table align=3D"center" =
role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
dir=3D"ltr" class=3D"c-f1bud4"><tr align=3D"center" =
class=3D"c-222irh"><td><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr"><tr><td =
class=3D"c-1cd6n8l"><img alt=3D"" src=3D"https://ramp.on.crisp.=
email/image/avatar/website/f9d54773-1033-4759-8c7d-6077e0d88a5e/88/?=
default" class=3D"c-pfh1z2"/></td><td class=3D"c-1fkvauz"><table =
role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr"><tr class=3D"c-1uo1upu c-4w6eli"><td>Ramp</td></=
tr><tr class=3D"c-1dg86tp c-zjwfhk"><td>Chat transcript</td></tr></table></=
td></tr></table></td></tr></table></td></tr><tr class=3D"c-7bgiy1"><td><tab=
le align=3D"center" role=3D"presentation" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" dir=3D"ltr" class=3D"c-f1bud4"><tr =
class=3D"c-1c9o9ex"><td><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1qv5bbj c-uvt8qr"><tr><td class=3D"c-kjgl4z c-zjwfhk">Thanks for=
 chatting with us!</td></tr><tr><td class=3D"c-1izzcs5 c-zjwfhk">This is =
your chat history with Ramp - keep it for your archives.=
</td></tr><tr><td><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-v5wec3"><tr><td><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1axfuj5 c-562r8a c-13siqri "><tr dir=3D"auto" =
class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span style=3D"background: =
#F1F1F1; color: #191919" class=3D"c-1gii6kw c-m18ivb">Hello Ramp Team, I am=
 trying to transfer money to Async Art from the RBS. There seems to be a =
holdup. Can you do anything to speed up the process?=
</span></td></tr></table><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1axfuj5 c-im5kv c-13siqri "><tr dir=3D"auto" =
class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span style=3D"background: =
#28A52D; color: #FFFFFF" class=3D"c-1gii6kw c-m18ivb">Welcome to Ramp =
Support Center!</span></td></tr><tr><td class=3D"c-1vx8mbu c-zjwfhk">Ramp =
sent this</td></tr></table><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1axfuj5 c-im5kv c-13siqri "><tr dir=3D"auto" =
class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span style=3D"background: =
#28A52D; color: #FFFFFF" class=3D"c-1gii6kw c-m18ivb">Hey! <span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span><span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span>We=E2=80=99re =
experiencing a surge in demand and chat waiting time has been prolonged to =
a few hours.<span class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span><span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span>In the meantime, check =
out our quick FAQ! <span class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span=
><span class=3D"c-zyo5vq c-1buw0k4">1.<span> </span>If you used a card that=
 does not belong to you, we will refund your transaction.</span><span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span><span class=3D"c-zyo5vq =
c-1buw0k4">2.<span> </span>If your payment failed, your bank might have =
declined the transaction - please contact them for more details. If you =
have been charged - you will receive the money-back ;)</span><span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span><span class=3D"c-zyo5vq =
c-1buw0k4">3.<span> </span>If your card check failed, check if you provided=
 the correct details. If you still can=E2=80=99t purchase, try using a =
different card issued by a different bank (remember to use your card).=
</span><span class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span><span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span>Have you got a question =
concerning the verification process?<span class=3D"c-197pl91"><br =
class=3D"c-5qsfm7"/></span>Get to know our verification guidelines!<span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span><a =
href=3D"https://support.ramp.network/en/category/verification-676xpg/" =
target=3D"_blank" class=3D"c-1ycevy8 c-zgoik6">https://support.ramp.=
network/en/category/verification-676xpg/</a><span class=3D"c-197pl91"><br =
class=3D"c-5qsfm7"/></span><span class=3D"c-197pl91"><br =
class=3D"c-5qsfm7"/></span>We are incredibly sorry for this situation, and =
we will try to come back to you as soon as possible. <span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span><span =
class=3D"c-197pl91"><br class=3D"c-5qsfm7"/></span>Ramp =
Team</span></td></tr><tr><td class=3D"c-1vx8mbu c-zjwfhk">Ramp sent =
this</td></tr></table><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1axfuj5 c-im5kv c-13siqri "><tr dir=3D"auto" =
class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span style=3D"background: =
#28A52D; color: #FFFFFF" class=3D"c-1gii6kw c-m18ivb">Ok, sure. First, we =
would like to know your transaction ID. You will find it in the top left =
corner of your transaction receipt.</span></td></tr><tr><td =
class=3D"c-1vx8mbu c-zjwfhk">Ramp sent this</td></tr></table><table =
role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr" class=3D"c-1axfuj5 c-im5kv c-13siqri "><tr =
dir=3D"auto" class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span =
style=3D"background: #28A52D; color: #FFFFFF" class=3D"c-1gii6kw =
c-m18ivb">Thank you for the details. We will respond very soon!=
</span></td></tr><tr><td class=3D"c-1vx8mbu c-zjwfhk">Ramp sent =
this</td></tr></table><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1axfuj5 c-im5kv c-13siqri "><tr dir=3D"auto" =
class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span style=3D"background: =
#28A52D; color: #FFFFFF" class=3D"c-1gii6kw c-m18ivb">We have noticed that =
you used a corporate account, and we provide services to physical persons. =
However, we will be able to settle the transaction if you could send us a =
document that would display your name as the company owner/ the director. =
Also, please fill out the form below. The documents should be sent to <a =
href=3D"mailto:compliance@ramp.network" class=3D"c-1ycevy8 =
c-vwcrk9">compliance@ramp.network</a></span></td></tr><tr><td =
class=3D"c-1vx8mbu c-zjwfhk">Anna sent this</td></tr></table><table =
role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr" class=3D"c-1axfuj5 c-im5kv c-13siqri "><tr =
dir=3D"auto" class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span =
style=3D"background: #28A52D; color: #FFFFFF" class=3D"c-1gii6kw =
c-m18ivb"><a href=3D"https://ramp.on.crisp.email/file/upload/operator/fb77a=
81d769d0000/companydeclaration_1bxwcnn.docx" target=3D"_blank" =
class=3D"c-zyo5vq c-1j3pdfy c-sw7mom">Company declaration</a></span></td></=
tr><tr><td class=3D"c-1vx8mbu c-zjwfhk">Anna sent this</td></tr></table><ta=
ble role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr" class=3D"c-1axfuj5 c-562r8a c-13siqri "><tr =
dir=3D"auto" class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span =
style=3D"background: #F1F1F1; color: #191919" class=3D"c-1gii6kw =
c-m18ivb">So the problem IS with you? It has driven me crazy for the last =
week. It would have been great if you could have let me know. I will use my=
 personal account instead. Please would you return both sums of =C2=A3100 =
to my account.</span></td></tr></table><table role=3D"presentation" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr"=
 class=3D"c-1axfuj5 c-im5kv c-13siqri "><tr dir=3D"auto" =
class=3D"c-3l6mm8"><td class=3D"c-1mesqah"><span style=3D"background: =
#28A52D; color: #FFFFFF" class=3D"c-1gii6kw c-m18ivb">We will process the =
refund.</span></td></tr><tr><td class=3D"c-1vx8mbu c-zjwfhk">Anna sent =
this</td></tr></table></td></tr></table></td></tr></table></td></tr><tr =
class=3D"c-1c9o9ex"><td><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1qv5bbj c-uvt8qr"><tr><td class=3D"c-kjgl4z c-zjwfhk">Looking =
for a way to contact us?</td></tr><tr><td><table role=3D"presentation" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr"=
 class=3D"c-f7j72u"><tr><td width=3D"50%" class=3D"c-1q7d853"><table =
role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr"><tr><td width=3D"33%" class=3D"c-1ok6tr8"><span =
class=3D"c-1hccbw0"><img alt=3D"" src=3D"https://ramp.on.crisp.=
email/image/email/icon_send/28A52D/128/" class=3D"c-ot1565"/></span></td><t=
d width=3D"67%" class=3D"c-19rdxs3"><table role=3D"presentation" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
dir=3D"ltr"><tr class=3D"c-1h90ygg c-zjwfhk"><td>Email Us</td></tr><tr =
class=3D"c-ymqccw c-zjwfhk"><td><a href=3D"mailto:contact@ramp.network" =
class=3D"c-qqk5is">contact@ramp.network</a></td></tr></table></td></tr></ta=
ble></td></tr></table></td></tr></table></td></tr><tr =
class=3D"c-90qmnj"><td><table role=3D"presentation" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" dir=3D"ltr" =
class=3D"c-1qv5bbj c-11rjz69"><tr class=3D"c-tl3c7x"><td class=3D"c-qcwuag =
c-16v5f34">Your conversation is still available online.</td></tr><tr><td><a=
 href=3D"https://ramp.on.crisp.email/go/chat/resume/?=
target_url=3Dhttp%3A%2F%2Framp.network%2F&amp;session_id=3Dsession_32a657ef=
-450a-4a36-8870-6382619350f8" target=3D"_blank" style=3D"border: 1px solid =
#28A52D; color: #28A52D;" class=3D"c-1eb43lc c-1v4o8f0 c-4w6eli">view =
conversation</a></td></tr></table></td></tr><tr class=3D"c-183lp8j"><td><ta=
ble role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr" class=3D"c-1qv5bbj c-ohl6s9"><tr><td><span =
class=3D"c-zjwfhk">You received this email because we automatically send =
transcripts of chats you (may have) finished.</span></td></tr></table></td>=
</tr></table></td></tr><tr class=3D"c-ry4gth"><td><table =
role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr" class=3D"c-gw9ys8"><tr><td><table =
role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" dir=3D"ltr" class=3D"c-rjouzo"><tr><td =
class=3D"c-1rnzgt5"><ul><li class=3D"c-zjwfhk">=C2=A9 2021 Ramp, all rights=
 reserved.</li></ul></td><td class=3D"c-9ofmv5"><ul><li class=3D"c-975u3m =
c-12i0t46 c-4w6eli"><a href=3D"http://ramp.network/" target=3D"_blank" =
class=3D"c-35l7ng">Visit Ramp website</a></li><li class=3D"c-975u3m =
c-4w6eli"><a href=3D"https://ramp.on.crisp.email/go/email/unsubscribe/?=
email_hash=3D111f81a0&amp;key=3D1c78d7f3&amp;website_id=3Df9d54773-1033-475=
9-8c7d-6077e0d88a5e&amp;website_domain=3Dramp.network" target=3D"_blank" =
class=3D"c-35l7ng">Unsubscribe from emails</a></li></ul></td></tr></table><=
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