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Date: Tue, 09 Sep 2025 11:49:28 +0000
From: "Team Bitpanda (Support)" <support@bitpanda.com>
Reply-To: Support <support@bitpanda.com>
To: "vince@showfile.com" <vince@showfile.com>
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Subject: Ticket-ID (3169716)
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width=3D"600" src=3D"https://cdn.braze.eu/appboy/communication/assets/im=
age_assets/images/6877b16695156d0090404ef2/original.png?1752674661" style=
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"><img alt height=3D"auto" width=3D"600" src=3D"https://cdn.braze.eu/appb=
oy/communication/assets/image_assets/images/6877b1661e60160090d5fe68/orig=
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flow: hidden;">
͏ ‌   ­ ͏ ‌   ­ =
47; ‌   ­ ͏ ‌   ­ ͏=
‌   ­ ͏ ‌   ­ ͏ &z=
wnj;   ­ ͏ ‌   ­</span>Anti-p=
hishing: EFFIE</span><!--[if mso]></center></a:textbox></a:roundrect> </t=
d> </tr> </table><![endif]--> </div> </td> </tr> <tr> <td class=3D"paddin=
g-0px-48px-40px-48px text-container" style=3D"font-size:0px;padding:0px 1=
6px 0px 16px;word-break:break-word;mso-padding-alt:0px 48px 40px 48px;tex=
t-align:left;"> <div class=3D"links-16764D"> <div style=3D"font-family:'I=
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m;color:#282828;" class=3D"mso-font-size-18px font-size-18px">
<h2><span style=3D"font-weight: 400;">We have received your request. Your=
ticket ID is: <strong>3169716</strong></span></h2>
Hello Vincent,
<span style=3D"font-weight: 400;">Thank you for contacting Bitpanda Suppo=
rt.</span><br><br>
<span style=3D"font-size: 15px; font-weight: 600;">Please note:</span> =
<span style=3D"font-weight: 400;"> If you received this message but did <=
strong>not</strong> submit a request yourself, you can simply ignore this=
email.</span><br><br>
<span style=3D"font-weight: 400;">You can check the status of your ticket=
and your conversation with the Bitpanda team in the <b>My Tickets</b> se=
ction of our Helpdesk:</span>
<ol>
<li style=3D"font-weight: 400;" aria-level=3D"1">
<a href=3D"https://bitpanda.zendesk.com/hc/en-us/signin">Log in</a> t=
o our Helpdesk with your Bitpanda credentials
</li>
<li style=3D"font-weight: 400;" aria-level=3D"1">
<span style=3D"font-weight: 400;">Click on the link below or navigate=
to <strong>My Tickets</strong> in the header of our Helpdesk</span>
</li>
</ol>
<span style=3D"font-weight: 400;">If you are already logged in to our Hel=
pdesk, you can navigate to <strong>My Tickets</strong> right away. You ca=
n also follow your conversation with the Bitpanda team via your email inb=
ox.</span><br><br>
<span style=3D"font-weight: 400;">Also, please be aware that Bitpanda wil=
l <strong>never ask you to take actions over the phone or via unofficial =
channels</strong> in relation to a support ticket. For your security, mak=
e sure to contact us only through your registered Bitpanda email address =
or directly via our Helpdesk.</span><br><br>
<h2>
<a href=3D"https://support.bitpanda.com/hc/en-us/requests"><strong>MY T=
ICKETS</strong></a>
</h2>
Best regards,
Team Bitpanda
<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
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s=3D"mj-column-per-100 mj-outlook-group-fix" style=3D"font-size:0px;text-=
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t;"> </p> <!--<![endif]--><!--Divider--><!--[if mso | IE]> <table align=3D=
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:left;" role=3D"presentation" width=3D"568px" > <tr> <td style=3D"height:=
0;line-height:0;"> </td> </tr> </table><![endif]--> </td> </tr> <t=
r> <td class=3D"padding-0px-48px-32px-48px text-container" style=3D"font-=
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:0px 48px 32px 48px;text-align:center;"> <div class=3D"links-282828-under=
line"> <div style=3D"font-family:'Inter', Helvetica, Arial, sans-serif;fo=
nt-size:12px;letter-spacing:none;line-height:1.40;text-align:center;mso-l=
ine-height-alt:1.063em;color:#696969;"> <p style=3D"margin: 0 0 0px 0;">B=
itpanda GmbH is a company incorporated in Austria with company registrati=
on number FN 569240 v, and is authorised by the Austrian Financial Market=
Authority (FMA) as a crypto-asset service provider under Regulation (EU)=
2023/1114 (MiCAR).</p> <p>The regulated service provider may vary depend=
ing on your location and the product being offered. For more details, ple=
ase see <a href=3D"https://www.bitpanda.com/en/legal/legal-notice" target=
=3D"_blank" rel=3D"noopener" style=3D"color: rgb(40, 40, 40); text-decora=
tion: underline;">here</a>.</p> <p>Address: Stella-Klein-L=C3=B6w Weg 17<=
br> 1020 Vienna | Austria </p> <p>=C2=A9 2025 Bitpanda | Bitpanda GmbH | =
All rights reserved.</p> </div> </div> </td> </tr> </table> </div><!--[if=
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le=3D"border-radius:0px;vertical-align:top;" width=3D"100%"> <tbody><tr> =
<td class=3D"hide-on-mobile img-container" style=3D"display: none; font-s=
ize: 0px; padding: 0px 0px 0px 0px; word-break: break-word; text-align: c=
enter;" align=3D"center"> <div style=3D"margin:0 auto;"><img alt=3D"" hei=
ght=3D"auto" width=3D"600" src=3D"https://cdn.braze.eu/appboy/communicati=
on/assets/image_assets/images/6877b16695156d0090404ef2/original.png?17526=
74661" style=3D"border:none;outline:none;text-decoration:none;height:auto=
;width:100%;font-size:13px;display:block;"> </div> </td> </tr><!--[if !ms=
o]><!--> <tr> <td class=3D"hide-on-desktop img-container" style=3D"displa=
y: block; font-size: 0px; padding: 0px 0px 0px 0px; word-break: break-wor=
d; text-align: center;" align=3D"center"> <div style=3D"margin:0 auto;max=
-width:100%;"><img alt=3D"" height=3D"auto" width=3D"600" src=3D"https://=
cdn.braze.eu/appboy/communication/assets/image_assets/images/6877b1661e60=
160090d5fe68/original.png?1752674662" style=3D"border:none;outline:none;t=
ext-decoration:none;height:auto;width:100%;font-size:13px;display:block;"=
> </div> </td> </tr><!--<![endif]--> </tbody></table> </div><!--[if mso |=
IE]> </td> </tr> </table><![endif]--> </td> </tr> <!--[if mso | IE]> </=
td> </tr> </table><![endif]--> </tbody></table><table align=3D"center=
" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"width:100%;" class=3D"section"> <tbody><tr> <td align=3D"center"=
> <div role=3D"none"> <!--[if mso | IE]> <table align=3D"center" border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"block-grid-outlook" styl=
e=3D"width:600px;" width=3D"600" > <tr> <td style=3D"line-height:0px;font=
-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <div style=3D"Marg=
in:0px auto;max-width:600px;"> <table align=3D"center" border=3D"0" cellp=
adding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"width:100%;=
"> <tbody><tr> <td style=3D"font-size:0px;padding:0px;text-align:center;v=
ertical-align:top;" class=3D"block-grid"> <!--[if mso | IE]> <table role=3D=
"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td=
style=3D"vertical-align:top;width:600px;" ><![endif]--> <div class=3D"mj=
-column-per-100 mj-outlook-group-fix" style=3D"font-size:0px;text-align:c=
enter;direction:ltr;display:inline-block;vertical-align:top;width:100%;">=
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presenta=
tion" style=3D"border-radius:0px;vertical-align:top;" width=3D"100%"> <tb=
ody><tr> <td valign=3D"middle" class=3D"padding-16px-24px-56px-24px butto=
n-container" style=3D"font-size:0px;padding:16px 24px 0 24px !important;w=
ord-break:break-word;mso-padding-alt:16px 24px 0 24px !important;text-ali=
gn:center;"> <div> <!--[if mso]> <table width=3D"100%" align=3D"center" b=
order=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"border-spacing:0=
;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;"> <t=
r> <td align=3D"center" class=3D"mso-button-dark-mode"><a:roundrect xmlns=
:a=3D"urn:schemas-microsoft-com:vml" xmlns:w=3D"urn:schemas-microsoft-com=
:office:word" fillcolor=3D"none" arcsize=3D"0%" style=3D"v-text-anchor:mi=
ddle;width:157.5pt;height:22.5pt;" strokecolor=3D"#F4F4F4" strokeweight=3D=
"0.75pt" ><w:anchorlock/><a:textbox inset=3D"0,0,0,0"><center style=3D"co=
lor:#ffffff; font-family:sans-serif, Arial; font-size:16px"><![endif]--> =
<span style=3D"display:inline-block;background:transparent;color:#282828;=
font-family:'Inter', Helvetica, Arial, sans-serif;font-size:13px;font-wei=
ght:400;line-height:1.50;margin:0;text-align:center;text-decoration:none;=
text-transform:none;padding:4px 8px 4px 8px;mso-padding-alt:0px;border-ra=
dius:0px;border-left:1px solid #F4F4F4;border-right:1px solid #F4F4F4;bor=
der-top:1px solid #F4F4F4;border-bottom:1px solid #F4F4F4;mso-border-alt:=
none;box-sizing:border-box;" width=3D"211"><span style=3D"display: none; =
max-height: 0px; overflow: hidden;"><br>=CD=8F =E2=80=8C =E2=80=87=
=C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD =CD=8F =E2=80=8C =
=E2=80=87 =C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD =CD=8F =E2=80=8C=
=E2=80=87 =C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD =CD=8F =
=E2=80=8C =E2=80=87 =C2=AD =CD=8F =E2=80=8C =E2=80=87 =C2=AD=
</span>Anti-phishing: EFFIE</span><!--[if mso]></center></a:textbox></a:r=
oundrect> </td> </tr> </table><![endif]--> </div> </td> </tr> <tr> <td cl=
ass=3D"padding-0px-48px-40px-48px text-container" style=3D"font-size:0px;=
padding:0px 16px 0px 16px;word-break:break-word;mso-padding-alt:0px 48px =
40px 48px;text-align:left;"> <div class=3D"links-16764D"> <div style=3D"f=
ont-family:'Inter', Helvetica, Arial, sans-serif;font-size:16px;font-weig=
ht:400;letter-spacing:none;line-height:1.60;text-align:left;mso-line-heig=
ht-alt:1.813em;color:#282828;" class=3D"mso-font-size-18px font-size-18px=
"><br><h2><span style=3D"font-weight: 400;">We have received your request=
. Your ticket ID is: <strong>3169716</strong></span></h2><p dir=3D"ltr">H=
ello Vincent,</p><p dir=3D"ltr"><span style=3D"font-weight: 400;">Thank y=
ou for contacting Bitpanda Support.</span><br><br></p><p dir=3D"ltr"><spa=
n style=3D"font-size: 15px; font-weight: 600;">Please note:</span> <br><s=
pan style=3D"font-weight: 400;"> If you received this message but did <st=
rong>not</strong> submit a request yourself, you can simply ignore this e=
mail.</span><br><br></p><p dir=3D"ltr"><span style=3D"font-weight: 400;">=
You can check the status of your ticket and your conversation with the Bi=
tpanda team in the <b>My Tickets</b> section of our Helpdesk:</span><br><=
/p><ol><br> <li style=3D"font-weight: 400;" aria-level=3D"1"><br> <a =
href=3D"https://bitpanda.zendesk.com/hc/en-us/signin">Log in</a> to our H=
elpdesk with your Bitpanda credentials<br> </li><br> <li style=3D"font-=
weight: 400;" aria-level=3D"1"><br> <span style=3D"font-weight: 400;">=
Click on the link below or navigate to <strong>My Tickets</strong> in the=
header of our Helpdesk</span><br> </li><br></ol><p dir=3D"ltr"><span st=
yle=3D"font-weight: 400;">If you are already logged in to our Helpdesk, y=
ou can navigate to <strong>My Tickets</strong> right away. You can also f=
ollow your conversation with the Bitpanda team via your email inbox.</spa=
n><br><br></p><p dir=3D"ltr"><span style=3D"font-weight: 400;">Also, plea=
se be aware that Bitpanda will <strong>never ask you to take actions over=
the phone or via unofficial channels</strong> in relation to a support t=
icket. For your security, make sure to contact us only through your regis=
tered Bitpanda email address or directly via our Helpdesk.</span><br><br>=
</p><p dir=3D"ltr"></p><h2><br> <a href=3D"https://support.bitpanda.com/=
hc/en-us/requests"><strong>MY TICKETS</strong></a><br></h2><p dir=3D"ltr"=
>Best regards,<br>Team Bitpanda<br></p><table align=3D"center" border=3D"=
0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"bac=
kground-color:transparent;width:100%;" class=3D"section"> <tbody><tr> <td=
align=3D"center"> <div role=3D"footer"> <!--[if mso | IE]> <table align=3D=
"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"block-=
grid-outlook" style=3D"width:600px;" width=3D"600" > <tr> <td style=3D"li=
ne-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--> <=
div style=3D"background:#FFFFFF;background-color:#FFFFFF;Margin:0px auto;=
max-width:600px;"> <table align=3D"center" border=3D"0" cellpadding=3D"0"=
cellspacing=3D"0" role=3D"presentation" style=3D"background-color:#FFFFF=
F;width:100%;"> <tbody><tr> <td style=3D"font-size:0px;padding:0px 0px 20=
px 0px;text-align:left;vertical-align:top;mso-padding-alt:0px 0px 20px 0p=
x;" class=3D"block-grid"> <!--[if mso | IE]> <table role=3D"presentation"=
border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td style=3D"vert=
ical-align:top;width:600px;" ><![endif]--> <div class=3D"mj-column-per-10=
0 mj-outlook-group-fix" style=3D"font-size:0px;text-align:left;direction:=
ltr;display:inline-block;vertical-align:top;width:100%;"> <table border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"bo=
rder-radius:0px;vertical-align:top;" width=3D"100%"> <tbody><tr> <td styl=
e=3D"font-size:0px;padding:0px 16px 32px 16px;word-break:break-word;text-=
align:left;"> <!--[if !mso]><!-- --> <p style=3D"border-top:solid 1px #E0=
E0E0;font-size:1px;margin:0 auto;width:100%;text-align:left;" dir=3D"ltr"=
> </p> <!--<![endif]--><!--Divider--><!--[if mso | IE]> <table align=3D"c=
enter" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"border-t=
op:solid 1px #E0E0E0;font-size:1px;margin:0 auto;width:568px;text-align:l=
eft;" role=3D"presentation" width=3D"568px" > <tr> <td style=3D"height:0;=
line-height:0;"> </td> </tr> </table><![endif]--> </td> </tr> <tr>=
<td class=3D"padding-0px-48px-32px-48px text-container" style=3D"font-si=
ze:0px;padding:0px 16px 32px 16px;word-break:break-word;mso-padding-alt:0=
px 48px 32px 48px;text-align:center;"> <div class=3D"links-282828-underli=
ne"> <div style=3D"font-family:'Inter', Helvetica, Arial, sans-serif;font=
-size:12px;letter-spacing:none;line-height:1.40;text-align:center;mso-lin=
e-height-alt:1.063em;color:#696969;"> <p style=3D"margin: 0 0 0px 0;" dir=
=3D"ltr">Bitpanda GmbH is a company incorporated in Austria with company =
registration number FN 569240 v, and is authorised by the Austrian Financ=
ial Market Authority (FMA) as a crypto-asset service provider under Regul=
ation (EU) 2023/1114 (MiCAR).</p> <p dir=3D"ltr">The regulated service pr=
ovider may vary depending on your location and the product being offered.=
For more details, please see <a href=3D"https://www.bitpanda.com/en/lega=
l/legal-notice" target=3D"_blank" rel=3D"noopener" style=3D"color: rgb(40=
, 40, 40); text-decoration: underline;">here</a>.</p> <p dir=3D"ltr">Addr=
ess: Stella-Klein-L=C3=B6w Weg 17<br> 1020 Vienna | Austria </p> <p dir=3D=
"ltr">=C2=A9 2025 Bitpanda | Bitpanda GmbH | All rights reserved.</p> </d=
iv> </div> </td> </tr> </tbody></table> </div><!--[if mso | IE]> </td> </=
tr> </table><![endif]--> </td> </tr> </tbody></table> </div><!--[if mso |=
IE]> </td> </tr> </table><![endif]--> </div> </td> </tr> </tbody></table=
></div></div></td></tr></tbody></table></div></td></tr></tbody></table></=
div></div></td></tr></tbody></table>
<p dir=3D"ltr"></p>
</div>
</div>
</td>
</tr>
</tbody></table>
</div><!--[if mso | IE]>
</td>
</tr>
</table><![endif]-->
=
=
=
<!--[if mso | IE]>
</td>
</tr>
</table><![endif]-->
=
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=
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=
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
">[Y7GV9G-ZMWWP]</span>
</body></html>=
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