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From: <admin@showfile.com>
To: "'Syrp'" <support+id111029@syrp.zendesk.com>,
	"'Vince'" <vince@showfile.com>
References: <6LX86DZZOG@zendesk.com> <R5DYY4VLVG_5ffce6cf1919d_5cf325b41337ce_sprut@zendesk.com> <000801d6e804$d9ab6550$8d022ff0$@showfile.com> <000001d6e534$42cadee0$c8609ca0$@showfile.com> <R5DYY4VLVG_5fecbefa91e41_49bea5b428190c2_sprut@zendesk.com> <R5DYY4VLVG_5ffbb525bae09_5df005b41372d3_sprut@zendesk.com> <R5DYY4VLVG@zendesk.com> <000001d77959$45b04870$d110d950$@showfile.com> <6LX86DZZOG_60fe38c662ac0_343fba832cb960178321b_sprut@zendesk.com>
In-Reply-To: <6LX86DZZOG_60fe38c662ac0_343fba832cb960178321b_sprut@zendesk.com>
Subject: RE: RE: Request #109471: How was your experience with Syrp Support? (111029)
Date: Mon, 26 Jul 2021 10:05:05 +0100
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Hi Alex,

=20

Yes I have, my record time is 10 minutes.

=20

No matter what the rec time is, the app hangs at 144 degrees

=20

Vince

=20

From: Alex Beraru (Syrp) <support@syrp.zendesk.com>=20
Sent: 26 July 2021 05:24
To: Vince <vince@showfile.com>
Subject: Re: RE: Request #109471: How was your experience with Syrp =
Support? (111029)

=20

##- Please type your reply above this line -##

Your Syrp inquiry number is 111029 and you can add add any additional =
comment you might have by replying to this email.



  =
<https://syrp.zendesk.com/system/photos/360017363016/Annotation_2020-04-0=
3_144505.jpg>=20

Alex Beraru (Syrp)=20

Jul 26, 2021, 16:23 GMT+12=20

Hey Vince,

Can I ask if you have increased your REC time adequately to compensate =
for the extra rotation?

Nothing has been changed in our firmware for the last few months for =
this won't be a firmware issue.



Cheers,

Alex

Syrp Product Support
www.syrp.co <http://www.syrp.co>=20

This email is a service from Syrp. Delivered by  =
<https://www.zendesk.com/support/?utm_campaign=3Dtext&utm_content=3DSyrp&=
utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notification> Zendesk=20

[6LX86D-ZZOG]=20


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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Hi Alex,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Yes I have, =
my record time is 10 minutes.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>No matter =
what the rec time is, the app hangs at 144 =
degrees<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p>&nbsp;</o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Alex Beraru (Syrp) =
&lt;support@syrp.zendesk.com&gt; <br><b>Sent:</b> 26 July 2021 =
05:24<br><b>To:</b> Vince &lt;vince@showfile.com&gt;<br><b>Subject:</b> =
Re: RE: Request #109471: How was your experience with Syrp Support? =
(111029)<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>=
##- Please type your reply above this line =
-##<o:p></o:p></span></p></div><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Your Syrp inquiry number is 111029 and you can add add any additional =
comment you might have by replying to this =
email.<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
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width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://syrp.zendesk.com/system/photos/360017363016/Annotation_202=
0-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jul 26, 2021, 16:23 GMT+12 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey Vince,<br><br>Can I ask if you =
have increased your REC time adequately to compensate for the extra =
rotation?<br><br>Nothing has been changed in our firmware for the last =
few months for this won't be a firmware =
issue.<br><br><o:p></o:p></span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Cheers,<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Alex<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product Support<br><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table></div></div><div =
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