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Date: Sat, 10 Sep 2022 09:04:00 +0000
From: "Team Bitpanda (Walter) (Bitpanda Support)" <support@bitpanda.zendesk.com>
Reply-To: Bitpanda Support <support+id1611958@bitpanda.zendesk.com>
To: "vince@showfile.com" <vince@showfile.com>
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Subject: Bitpanda Support - Ticket-ID (1611958) - Subject: Bitpanda
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s email.</p>

----------------------------------------------

Team Bitpanda (Walter), Sep 10, 2022, 11:03 GMT+2

Hello Vincent,

Thanks for reaching out to us regarding the possibility of LUNC staking b=
eing introduced.

We are always happy to hear suggestions and ideas on how we can improve o=
ur platform for our users.

We will create a formal feature request and send it to our developers.

Furthermore, we also invite you to exchange your ideas with our community=
 on our social media channels (Instagram, Discord, Reddit, Facebook, Twit=
ter and Telegram).

Thank you for taking the time to share your suggestions with us. If you h=
aven=E2=80=99t done so yet, you can also have a look at this article for =
additional details on feature requests.

Best regards,
Team Bitpanda (Walter)=E2=80=8D
https://support.bitpanda.com


How would you rate the support you received?

 ![0](https://d3m2hyqo9ppbbc.cloudfront.net/assets/survey/0g-df54678f341c=
e09001ab945430bba15ad44a919944bae3670c913465b84cbae9.png) ![1](https://d3=
m2hyqo9ppbbc.cloudfront.net/assets/survey/1g-af9815b2abc3cc087a6385909a43=
1848951f2160609ef65920d1c8c6fae13cae.png) ![2](https://d3m2hyqo9ppbbc.clo=
udfront.net/assets/survey/2g-c6c70ff46119b80baff56762b679a2a3479747c0d88f=
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ts/survey/3g-c5bcb1cbfb46c77b4a89917410f90315ed2ee7807b783f62e4fe2ea83810=
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666f23ce13078.png) ![8](https://d3m2hyqo9ppbbc.cloudfront.net/assets/surv=
ey/8g-eadfe259a1fb005457d38d84119ea889ae8a1eba39641334c37fa42c46cc508d.pn=
g) ![9](https://d3m2hyqo9ppbbc.cloudfront.net/assets/survey/9g-fcc25ac59d=
6a4f418c09002e43b938ff12c8e8e1ebc17ecd4931359540c77f4a.png) ![10](https:/=
/d3m2hyqo9ppbbc.cloudfront.net/assets/survey/10g-bd03668ea4a3004aa04e23b8=
ff8ccf205e5fb6eb301d09368d2712ddcf90be8f.png)

Not at all satisfied Extremely satisfied







 Helpdesk  =E2=80=A2  Bitpanda App  =E2=80=A2  Bitpanda Blog  =E2=80=A2  =
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 =C2=A9 2022 Bitpanda GmbH

----------------------------------------------

vince@showfile.com, Sep 9, 2022, 11:27 GMT+2

Hi Bitpanda, are you going to start LUNC staking any time soon? Also are =
you going to implement the 1.2% burn?

--------------------------------
This email is a service from Bitpanda Support.









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Your request (1611958) has been updated. To add additional comments, repl=
y to this email.</p><p dir=3D"ltr"></p><div style=3D"margin-top: 25px" da=
ta-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0=
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idth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"t=
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sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-=
top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                         =
                       <strong>Team Bitpanda (Walter)</strong> (Bitpanda =
Support)                                          </p>            <p styl=
e=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verd=
ana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom:=
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   Sep 10, 2022, 11:03 GMT+2            </p>                             =
       <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0;">Hello Vincent,<br></br><br></br>Thanks =
for reaching out to us regarding the possibility of LUNC staking being in=
troduced.<br></br>=C2=A0<br></br>We are always happy to hear suggestions =
and ideas on how we can improve our platform for our users.<br></br>=C2=A0=
<br></br>We will create a formal feature request and send it to our devel=
opers.<br></br>=C2=A0<br></br>Furthermore, we also invite you to exchange=
 your ideas with our community on our social media channels (<a rel=3D"no=
opener noreferrer" href=3D"https://www.instagram.com/bitpanda/?hl=3Den">I=
nstagram</a>, <a rel=3D"noopener noreferrer" href=3D"http://discord.gg/bi=
tpanda">Discord</a>, <a rel=3D"noopener noreferrer" href=3D"https://www.r=
eddit.com/r/bitpanda/">Reddit</a>, <a rel=3D"noopener noreferrer" href=3D=
"https://www.facebook.com/BITPANDA">Facebook</a>, <a rel=3D"noopener nore=
ferrer" href=3D"https://twitter.com/bitpanda">Twitter</a> and <a rel=3D"n=
oopener noreferrer" href=3D"https://t.me/bitpanda_en">Telegram</a>).<br><=
/br>=C2=A0<br></br>Thank you for taking the time to share your suggestion=
s with us. If you haven=E2=80=99t done so yet, you can also have a look a=
t <a rel=3D"noopener noreferrer" href=3D"https://support.bitpanda.com/hc/=
en-us/articles/360013525679">this article</a> for additional details on f=
eature requests.<br></br>=C2=A0<br></br>Best regards,<br></br>Team Bitpan=
da (Walter)=E2=80=8D<br></br><a rel=3D"noopener noreferrer" href=3D"https=
://support.bitpanda.com">https://support.bitpanda.com</a><br></br>=C2=A0<=
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e=3D"border-collapse: collapse; color: #555; font-size: 16px; font-weight=
: bold; line-height: 24px; padding: 15px 0 5px; width: 100%;"><tbody><tr =
align=3D"center"><td align=3D"center" style=3D"border: 1px none #ddd; pad=
ding: 5px;" valign=3D"top">How would you rate the support you received?</=
td></tr></tbody></table></td></tr><tr align=3D"center"><td style=3D"borde=
r: 1px none #ddd; padding: 5px;" valign=3D"top"><table cellpadding=3D"0" =
cellspacing=3D"0" style=3D"border-collapse: collapse; font-size: 1em; max=
-width: 500px; width: 100%;"><tbody><tr align=3D"center"><td align=3D"cen=
ter" style=3D"border: 1px none #ddd; display: inline-block; padding: 5px;=
" valign=3D"top"><a href=3D"https://zendesk.sweethawk.co/tickets/1611958/=
survey?csat_score=3D0&amp;user_token=3Doincv1NwMj8xf5cvp2f8Kin5&amp;accou=
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portant;" height=3D"35" width=3D"35" alt=3D"0" src=3D"https://d3m2hyqo9pp=
bbc.cloudfront.net/assets/survey/0g-df54678f341ce09001ab945430bba15ad44a9=
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e #ddd; display: inline-block; padding: 5px;" valign=3D"top"><a href=3D"h=
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vey/3g-c5bcb1cbfb46c77b4a89917410f90315ed2ee7807b783f62e4fe2ea83810e7cd.p=
ng"></img></a></td><td align=3D"center" style=3D"border: 1px none #ddd; d=
isplay: inline-block; padding: 5px;" valign=3D"top"><a href=3D"https://ze=
ndesk.sweethawk.co/tickets/1611958/survey?csat_score=3D4&amp;user_token=3D=
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;locale=3Den-GB" rel=3D"noreferrer"><img style=3D"height: auto !important=
; max-width: 100%; width: 35px !important;" height=3D"35" width=3D"35" al=
t=3D"4" src=3D"https://d3m2hyqo9ppbbc.cloudfront.net/assets/survey/4g-856=
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</a></td><td align=3D"center" style=3D"border: 1px none #ddd; display: in=
line-block; padding: 5px;" valign=3D"top"><a href=3D"https://zendesk.swee=
thawk.co/tickets/1611958/survey?csat_score=3D5&amp;user_token=3Doincv1NwM=
j8xf5cvp2f8Kin5&amp;account_token=3DZWx84ZAonumVYpEwMsVHpYtK&amp;locale=3D=
en-GB" rel=3D"noreferrer"><img style=3D"height: auto !important; max-widt=
h: 100%; width: 35px !important;" height=3D"35" width=3D"35" alt=3D"5" sr=
c=3D"https://d3m2hyqo9ppbbc.cloudfront.net/assets/survey/5g-1d8a7c9253a47=
1450c45fb1f0123f246f991a5621c07838586c9ba7d879d7d7c.png"></img></a></td><=
td align=3D"center" style=3D"border: 1px none #ddd; display: inline-block=
; padding: 5px;" valign=3D"top"><a href=3D"https://zendesk.sweethawk.co/t=
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l=3D"noreferrer"><img style=3D"height: auto !important; max-width: 100%; =
width: 35px !important;" height=3D"35" width=3D"35" alt=3D"6" src=3D"http=
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"center" style=3D"border: 1px none #ddd; display: inline-block; padding: =
5px;" valign=3D"top"><a href=3D"https://zendesk.sweethawk.co/tickets/1611=
958/survey?csat_score=3D7&amp;user_token=3Doincv1NwMj8xf5cvp2f8Kin5&amp;a=
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8c6caa5f4ef9caab2a666f23ce13078.png"></img></a></td><td align=3D"center" =
style=3D"border: 1px none #ddd; display: inline-block; padding: 5px;" val=
ign=3D"top"><a href=3D"https://zendesk.sweethawk.co/tickets/1611958/surve=
y?csat_score=3D8&amp;user_token=3Doincv1NwMj8xf5cvp2f8Kin5&amp;account_to=
ken=3DZWx84ZAonumVYpEwMsVHpYtK&amp;locale=3Den-GB" rel=3D"noreferrer"><im=
g style=3D"height: auto !important; max-width: 100%; width: 35px !importa=
nt;" height=3D"35" width=3D"35" alt=3D"8" src=3D"https://d3m2hyqo9ppbbc.c=
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border: 1px none #ddd; display: inline-block; padding: 5px;" valign=3D"to=
p"><a href=3D"https://zendesk.sweethawk.co/tickets/1611958/survey?csat_sc=
ore=3D9&amp;user_token=3Doincv1NwMj8xf5cvp2f8Kin5&amp;account_token=3DZWx=
84ZAonumVYpEwMsVHpYtK&amp;locale=3Den-GB" rel=3D"noreferrer"><img style=3D=
"height: auto !important; max-width: 100%; width: 35px !important;" heigh=
t=3D"35" width=3D"35" alt=3D"9" src=3D"https://d3m2hyqo9ppbbc.cloudfront.=
net/assets/survey/9g-fcc25ac59d6a4f418c09002e43b938ff12c8e8e1ebc17ecd4931=
359540c77f4a.png"></img></a></td><td align=3D"center" style=3D"border: 1p=
x none #ddd; display: inline-block; padding: 5px;" valign=3D"top"><a href=
=3D"https://zendesk.sweethawk.co/tickets/1611958/survey?csat_score=3D10&a=
mp;user_token=3Doincv1NwMj8xf5cvp2f8Kin5&amp;account_token=3DZWx84ZAonumV=
YpEwMsVHpYtK&amp;locale=3Den-GB" rel=3D"noreferrer"><img style=3D"height:=
 auto !important; max-width: 100%; width: 35px !important;" height=3D"35"=
 width=3D"35" alt=3D"10" src=3D"https://d3m2hyqo9ppbbc.cloudfront.net/ass=
ets/survey/10g-bd03668ea4a3004aa04e23b8ff8ccf205e5fb6eb301d09368d2712ddcf=
90be8f.png"></img></a></td></tr></tbody></table></td></tr><tr align=3D"ce=
nter"><td style=3D"border: 1px none #ddd; padding: 5px;" valign=3D"top"><=
table style=3D"border-collapse: collapse; color: #555; font-size: 1em; ma=
x-width: 500px; padding-bottom: 15px; width: 100%;"><tbody><tr><td style=3D=
"border: 1px none #ddd; padding: 5px;" valign=3D"top">Not at all satisfie=
d</td><td style=3D"border: 1px none #ddd; padding: 5px;" align=3D"right" =
valign=3D"top">Extremely satisfied</td></tr></tbody></table></td></tr></t=
body></table></div><br></br><br></br><div style=3D"letter-spacing: 0.2px =
!important; margin: 0px auto; max-width: 600px;"> <table cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" border=3D"0" align=3D"center" style=3D=
"border-collapse: collapse; font-size: 1em; width: 100%;"> <tbody> <tr> <=
td style=3D"border: 0 solid #ddd; font-size: 12px; font-weight: 500; padd=
ing: 20px 0 0; width: 100%; word-wrap: break-word;" align=3D"center" vali=
gn=3D"top"> <div style=3D"color: #000000; cursor: auto; font-size: 12px; =
font-weight: bold; line-height: 22px;" align=3D"center"> <a href=3D"https=
://support.bitpanda.com/hc/en-us" style=3D"color: #076CDB; text-decoratio=
n: none;" rel=3D"noreferrer">Helpdesk</a>=C2=A0=C2=A0=E2=80=A2=C2=A0=C2=A0=
<a href=3D"https://www.bitpanda.com/en/app" style=3D"color: #076CDB; text=
-decoration: none;" rel=3D"noreferrer">Bitpanda App</a>=C2=A0=C2=A0=E2=80=
=A2=C2=A0=C2=A0<a href=3D"https://blog.bitpanda.com/" style=3D"color: #07=
6CDB; text-decoration: none;" rel=3D"noreferrer">Bitpanda Blog</a>=C2=A0=C2=
=A0=E2=80=A2=C2=A0=C2=A0<a href=3D"https://status.bitpanda.com/" style=3D=
"color: #076CDB; text-decoration: none;" rel=3D"noreferrer">Status</a>=C2=
=A0=C2=A0=E2=80=A2=C2=A0=C2=A0<a href=3D"https://www.bitpanda.com/en/care=
er" style=3D"color: #076CDB; text-decoration: none;" rel=3D"noreferrer">C=
areers</a> </div></td></tr><tr> <td style=3D"border: 0 solid #ddd; font-s=
ize: 12px; font-weight: bold; padding: 20px 0 0; width: 100%; word-wrap: =
break-word;" align=3D"center" valign=3D"top"> <div style=3D"color: #00000=
0; cursor: auto; font-size: 12px; font-weight: 400; line-height: 22px;" a=
lign=3D"center"> <a href=3D"https://www.bitpanda.com/en/legal#privacy" st=
yle=3D"color: #ccc; text-decoration: none;" rel=3D"noreferrer">Privacy Po=
licy</a>=C2=A0=C2=A0=C2=A0=C2=A0<a href=3D"https://www.bitpanda.com/en/le=
gal/terms-and-conditions" style=3D"color: #ccc; text-decoration: none;" r=
el=3D"noreferrer">Terms and Conditions</a>=C2=A0=C2=A0=C2=A0=C2=A0<a href=
=3D"https://www.bitpanda.com/en/legal/notice" style=3D"color: #ccc; text-=
decoration: none;" rel=3D"noreferrer">Legal Notice</a> </div></td></tr><t=
r> <td style=3D"border: 0 solid #ddd; font-size: 0; padding: 20px 0; word=
-wrap: break-word;" align=3D"center" valign=3D"top"> <div style=3D"color:=
 #ccc; cursor: auto; font-size: 12px; line-height: 22px;" align=3D"center=
"> =C2=A9 2022 Bitpanda GmbH </div></td></tr></tbody> </table></div><br><=
/br></div><p dir=3D"ltr">                                  </p></td>     =
   </tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"l=
tr"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" style=3D"pa=
dding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
:fixed;" role=3D"presentation">        <tbody><tr>                      <=
td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;">        =
      <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; lin=
e-height: 100%; outline: none; text-decoration: none; -webkit-border-radi=
us: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://sec=
ure.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d9?size=3D40&amp;de=
fault=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar=
-80.png&amp;r=3Dg"></img>            </td>                    <td width=3D=
"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver=
dana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom=
: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">             =
                 <strong>vince@showfile.com</strong>                     =
     </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans=
 Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbb=
bb;" dir=3D"ltr">              Sep 9, 2022, 11:27 GMT+2            </p>  =
                                  <div class=3D"zd-comment" dir=3D"auto" =
style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><p dir=3D"lt=
r" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Bitpan=
da, are you going to start LUNC staking any time soon? Also are you going=
 to implement the 1.2% burn?</p></div>                                  <=
/td>        </tr>      </tbody></table>    </td>  </tr></tbody></table></=
div> =


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e></div></td></tr></tbody></table></div></td></tr></tbody></table></body>=
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