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Date: Tue, 12 Jan 2021 00:01:19 +0000
From: Support <support@syrp.co.nz>
Reply-To: Support <support@syrp.co.nz>
To: Vince <vince@showfile.com>
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Subject: Request #109471: How was your experience with Syrp Support?
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##- Please type your reply above this line -##
Hi Vince =
Let us know how you feel about Syrp customer service. Simply click eithe=
r link below:
How would you rate the support you received?
You can copy the following URL into your browser to rate:
https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Yrly4vz=
SUZx4CEhPq71yW?locale=3D1
Thanks! We appreciate you taking the time to give us your feedback.
Here's a reminder about your conversation with us:
----------------------------------------------
Alex Beraru, Jan 12, 2021, 11:44 GMT+13
Hey there,
Glad I could help :)
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Alex Beraru, Jan 11, 2021, 15:17 GMT+13
Hey Vince,
Bellow is a link to a video demonstrating a workaround to achieving this.=
https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-t=
han-360deg-using-Genie-Mini-II-
Cheers,
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Vince, Dec 31, 2020, 6:55 GMT+13
Hi Syrp, I have just bought a Genie Mini 2 for a project where the video =
camera needs to rotate by 720 degrees, that is, 2 complete circles. It ne=
eds to be achieved in one continuous movement. It is important that it is=
a smooth single shot. I am disappointed to see that there is no setting =
for this in the app although I believe that the Mini 2 is perfectly capab=
le of this sequence. Can you please advise? Is there a hack I can make? I=
believe that a previous version of the software had a manual mode. This =
is quite urgent so I would appreciate your help.
Vince Herbert
Head of Lighting and Video Production.
Royal Shakespeare Company
--------------------------------
This email is a service from Syrp.
[R5DYY4-VLVG]=
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<p dir=3D"ltr">Hi Vince </p><p dir=3D"ltr">Let us know how you feel a=
bout Syrp customer service. Simply click either link below:</p><p dir=3D=
"ltr"></p><h3 style=3D"font-size: 1.1em; margin-top: 25px;">How would you=
rate the support you received?</h3><p dir=3D"ltr"> <a href=3D"https://s=
upport.syrp.co.nz/requests/109471/satisfaction/new/xgM4Yrly4vzSUZx4CEhPq7=
1yW?locale=3D1&intention=3D16" style=3D"font-size: 1em; font-family: =
Arial, Helvetica, sans-serif; color: #1f73b7">Good, I'm satisfied</a></p>=
<p style=3D"margin-bottom: 30px;" dir=3D"ltr"> <a href=3D"https://suppor=
t.syrp.co.nz/requests/109471/satisfaction/new/xgM4Yrly4vzSUZx4CEhPq71yW?l=
ocale=3D1&intention=3D4" style=3D"font-size: 1em; font-family: Arial,=
Helvetica, sans-serif; color: #1f73b7">Bad, I'm unsatisfied</a></p><p di=
r=3D"ltr">Thanks! We appreciate you taking the time to give us your feedb=
ack.</p><p dir=3D"ltr">Here's a reminder about your conversation with us:=
</p><p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" r=
ole=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding=
: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixe=
d;" role=3D"presentation"> <tbody><tr> <td va=
lign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-hei=
ght: 100%; outline: none; text-decoration: none; -webkit-border-radius: 5=
px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://syrp.zen=
desk.com/system/photos/3600/1736/3016/Annotation_2020-04-03_144505.jpg" /=
> </td> <td width=3D"100%" style=3D"padding=
: 0; margin: 0;" valign=3D"top"> <p style=3D"font-family:'Luci=
da Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif;=
font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; pad=
ding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp) =
</p> <p =
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',=
Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bot=
tom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Jan 12, 2021, 11:44 GMT+13 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2=
f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana=
, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">Hey the=
re,<br /><br />Glad I could help :)<br /><br />Alex=C2=A0<br /><div class=
=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Luci=
da Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-si=
ze: 14px; line-height: 22px; margin: 15px 0">Syrp Product Support</p><p d=
ir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', '=
Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-heig=
ht: 22px; margin: 15px 0"><a href=3D"http://www.syrp.co" rel=3D"noreferre=
r">www.syrp.co</a></p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></t=
body></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" c=
ellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td =
width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"=
> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><t=
r> <td valign=3D"top" style=3D"padding: 0 15px 0 15p=
x; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" s=
tyle=3D"height: auto; line-height: 100%; outline: none; text-decoration: =
none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius:=
5px;" src=3D"https://syrp.zendesk.com/system/photos/3600/1736/3016/Annot=
ation_2020-04-03_144505.jpg" /> </td> <td w=
idth=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sa=
ns',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin=
-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Ale=
x Beraru</strong> (Syrp) =
</p> <p style=3D"font-family:'Lucida Grande','Lucid=
a Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px;=
line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color=
:#bbbbbb;" dir=3D"ltr"> Jan 11, 2021, 15:17 GMT+13 =
</p> <div class=3D"zd-comment" dir=3D=
"auto" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Luci=
da Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: =
22px; margin: 15px 0">Hey Vince,=C2=A0<br /><br />Bellow is a link to a v=
ideo demonstrating a workaround to achieving this.=C2=A0<br /><br /><a hr=
ef=3D"https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-=
more-than-360deg-using-Genie-Mini-II-" rel=3D"noreferrer">https://support=
.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-than-360deg-usin=
g-Genie-Mini-II-</a><br /><br />Cheers,<br /><br />Alex=C2=A0<br /><br />=
<br /><br /><br /><br /><br /><br /><div class=3D"signature"><p dir=3D"lt=
r" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida G=
rande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px=
; margin: 15px 0">Syrp Product Support</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', V=
erdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0"><=
a href=3D"http://www.syrp.co" rel=3D"noreferrer">www.syrp.co</a></p></div=
></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"=
></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"=
0" role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"pad=
ding: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%=
" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:=
fixed;" role=3D"presentation"> <tbody><tr> <t=
d valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line=
-height: 100%; outline: none; text-decoration: none; -webkit-border-radiu=
s: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://secu=
re.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d9?size=3D40&def=
ault=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-=
80.png&r=3Dg" /> </td> <td width=3D"100=
%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Vince</strong> </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg=
in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Dec 31, 2020, 6:55 GMT+13 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #=
2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Ve=
rdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0"><p=
style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gra=
nde', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; =
margin: 15px 0" dir=3D"ltr">Hi Syrp, I have just bought a Genie Mini 2 fo=
r a project where the video camera needs to rotate by 720 degrees, that i=
s, 2 complete circles. It needs to be achieved in one continuous movement=
. It is important that it is a smooth single shot. I am disappointed to s=
ee that there is no setting for this in the app although I believe that t=
he Mini 2 is perfectly capable of this sequence. Can you please advise? I=
s there a hack I can make? I believe that a previous version of the softw=
are had a manual mode. This is quite urgent so I would appreciate your he=
lp.</p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'L=
ucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-heigh=
t: 22px; margin: 15px 0" dir=3D"ltr">Vince Herbert<br />Head of Lighting =
and Video Production.<br />Royal Shakespeare Company</p></div> =
</td> </tr> </tbody></table> </td> =
</tr></tbody></table></div>
</div>
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa; =
margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;=
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