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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Fee
Date: Tue, 9 Jun 2026 10:58:41 +0100
Message-Id: <24CE63B4-9A4B-4134-8C83-DA74F2CBB753@sarahharvey.com>
References: <Y4XYDNJ2GX2_6a27d43b6ef0d_e3741cf2bd88ff_sprut@zendesk.com>
In-Reply-To: <Y4XYDNJ2GX2_6a27d43b6ef0d_e3741cf2bd88ff_sprut@zendesk.com>
To: HiltonHonorsDebitCard <support+idY4XYDN-J2GX2@hiltonhonorsdebitcard.zendesk.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">Thank you very kind <br id=3D"lineBrea=
kAtBeginningOfSignature"><div dir=3D"ltr">Sent from my iPhone</div><div dir=3D=
"ltr"><br><blockquote type=3D"cite">On Jun 9, 2026, at 9:52=E2=80=AFAM, Meli=
sa D. (HiltonHonorsDebitCard) <support@hiltonhonorsdebitcard.zendesk.com&=
gt; wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"l=
tr">=EF=BB=BF
<meta http-equiv=3D"content-type" content=3D"text/html; charset=3Dut=
f-8">
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<!-- Body text -->
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<tbody><tr>
<td align=3D"left" valign=3D"top" style=3D"borde=
r-collapse: collapse; border-spacing: 0; margin: 0; padding: 0; padding-bott=
om: 40px; padding-left: 6.25%; padding-right: 6.25%; width: 87.5%; font-size=
: 16px; font-weight: 300; line-height: 150%; padding-top: 40px; color: #373A=
3E; font-family: sans-serif; line-height:150%;" class=3D"body-text">
<p dir=3D"ltr"></p><div style=3D"margin-top: 2=
5px" data-version=3D"2"><table class=3D"zd-liquid-comment" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbod=
y><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotte=
d #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbo=
dy><tr> <td valign=3D"top" style=3D"padding: 0 15px 0 1=
5px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" st=
yle=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" s=
rc=3D"https://currensea.zendesk.com/images/2016/default-avatar-80.png" data-=
unique-identifier=3D""> </td> <td width=3D"100=
%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahom=
a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-t=
op: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Melisa D.</strong> (Hilton Honors Debit Card) =
</p> <p style=3D"font-famil=
y:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-se=
rif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0;=
padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jun 9, 2026, 09:52 GM=
T+1 </p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;">Hi Susan,<br> <br>Thanks for your reply and for confirming your deta=
ils. I have now started the process of cancelling your Hilton Honors Debit C=
ard account and have processed a refund of 60.00 GBP to your linked account,=
which you should receive within the next 2-3 working days. Once we've been n=
otified that the refund has finalised we'll complete the closure of your acc=
ount.<br> <br>Please <strong><u>DO NOT</u></strong> cancel your Direct D=
ebit with Hilton Honors Debit Card as we are using this method to process yo=
ur refund. If you cancel it, this will delay your refund and the cancellatio=
n process.<br> <br>We'll be back in touch to confirm once the process h=
as completed.<br> <br>In the meantime, have a great day.<br><div class=3D=
"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margi=
n: 15px 0;">Best wishes,<br>
Melisa</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
15px 0;">Note:<br>
* If you are reaching out to report unrecognised transactions on your card o=
r if you=E2=80=99ve been a victim of Fraud, please freeze your card right aw=
ay.<br>
* Any member of our staff will never call you out of the blue and will never=
ask you to unfreeze your card or share your card details or share your CVC,=
PIN, OTP or any code with us.<br>
* Any member of our staff will never ask you to approve any payments over th=
e phone.<br>
* If someone has already called you or if you are currently on a call with s=
omeone who claims to be from our organisation, then please do not unfreeze y=
our card and please do not disclose your CVC, PIN, OTP or any code and do no=
t share any confidential information.<br>
The Hilton Honors Debit Card Team</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbod=
y></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <=
tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px d=
otted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
<tbody><tr> <td valign=3D"top" style=3D"padding: 0 15p=
x 0 15px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decoration:=
none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://currensea.zendesk.com/images/2016/default-avatar-80.png"=
data-unique-identifier=3D""> </td> <td width=3D=
"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin=
-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Melisa D.</strong> (Hilton Honors Debit Card) =
</p> <p style=3D"font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-=
serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0=
; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jun 8, 2026, 14:21 G=
MT+1 </p> <div class=3D"zd-com=
ment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;">Hi Susan,<br> <br>Thanks for your reply. <br> <br>We're so=
rry to hear that you'd like to cancel your account. Please note that, as per=
our <a rel=3D"noopener noreferrer" href=3D"https://hiltonhonorsdebitcard.cu=
rrensea.co.uk/legal/terms-and-conditions?_gl=3D1*1roi39k*_up*MQ..&gclid=3D=
CjwKCAjwgfm3BhBeEiwAFfxrG91U3l7mYQN7Cto2koYMpYgoz2_jNGxczfn_1m9QSmlIYGbti9ug=
5hoCUIQQAvD_BwE&gclsrc=3Daw.ds#:~:text=3Ddeclined%20or%20removed.-,Our%2=
0Hilton%20Honors%20Debit%20Card%20Plans,For%20details%20on%20upgrading%20or%=
20downgrading%20your%20plan%2C%20see%20here.,-Your%20subscription%20will">Te=
rms and Conditions</a> which you agreed to when signing up to Hilton Honors D=
ebit Card, we are not able to provide a refund for your subscription fee as y=
ou have linked your existing Hilton Honors number ending with 42. Please see=
the relevant section below:<br> <br><div class=3D"zd-indent" style=3D"=
margin-left: 40px;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22p=
x; margin: 15px 0;">"<i>If you have activated the card <strong>or received a=
ny benefits associated with the card, including but not limited to Hilton Ho=
nors Points</strong> and/or introductory or LTOs, you will not be entitled t=
o a full or partial refund.</i>". </p></div> <br>It's also worth n=
oting that you are not able to sign up for a Hilton Honors Debit Card withou=
t explicitly choosing a paid plan and we clearly communicate how much each p=
lan costs. <br> <br>If you would still like to cancel your account=
, we can disable the auto-renewal feature on the plan to ensure that you do n=
ot get charged again next year and allow you to still receive the benefits y=
ou're entitled to between now and then.<br> <br>Please let us know how y=
ou would like to proceed.<br><div class=3D"signature"><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Best wishes,<br>
Melisa</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
15px 0;">Note:<br>
* If you are reaching out to report unrecognised transactions on your card o=
r if you=E2=80=99ve been a victim of Fraud, please freeze your card right aw=
ay.<br>
* Any member of our staff will never call you out of the blue and will never=
ask you to unfreeze your card or share your card details or share your CVC,=
PIN, OTP or any code with us.<br>
* Any member of our staff will never ask you to approve any payments over th=
e phone.<br>
* If someone has already called you or if you are currently on a call with s=
omeone who claims to be from our organisation, then please do not unfreeze y=
our card and please do not disclose your CVC, PIN, OTP or any code and do no=
t share any confidential information.<br>
The Hilton Honors Debit Card Team</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbod=
y></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <=
tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px d=
otted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
<tbody><tr> <td valign=3D"top" style=3D"padding: 0 15p=
x 0 15px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decoration:=
none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://currensea.zendesk.com/images/2016/default-avatar-80.png"=
data-unique-identifier=3D""> </td> <td width=3D=
"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin=
-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Susan Home</strong> </p> <p s=
tyle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verd=
ana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15=
px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jun=
8, 2026, 13:40 GMT+1 </p> <di=
v class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto">I am not happy pay=
ing 60 pounds a year when I have debit cards I pay nothing for I can=E2=80=99=
t see any benefit what so ever <div style=3D"-webkit-font-smoothing: an=
tialiased; -webkit-text-size-adjust: 100%; line-height: 150%;"><br></div><di=
v style=3D"-webkit-font-smoothing: antialiased; -webkit-text-size-adjust: 10=
0%; line-height: 150%;">My date of birth is 11/04/1957</div><div style=3D"-w=
ebkit-font-smoothing: antialiased; -webkit-text-size-adjust: 100%; line-heig=
ht: 150%;"><br></div><div style=3D"-webkit-font-smoothing: antialiased; -web=
kit-text-size-adjust: 100%; line-height: 150%;">I want to also confirm that y=
ou not take my points which I have with paid for to top up or stays <br=
><div dir=3D"ltr" style=3D"-webkit-font-smoothing: antialiased; -webkit-text=
-size-adjust: 100%; line-height: 150%;">Sent from my iPhone</div><div dir=3D=
"ltr" style=3D"-webkit-font-smoothing: antialiased; -webkit-text-size-adjust=
: 100%; line-height: 150%;"><br><blockquote>On Jun 8, 2026, at 9:36=E2=80=AF=
AM, Melisa D. (HiltonHonorsDebitCard) <support@hiltonhonorsdebitcard.zend=
esk.com> wrote:<br><br></blockquote></div></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </t=
r></tbody></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presenta=
tion"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-t=
op: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cells=
pacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation=
"> <tbody><tr> <td valign=3D"top" style=3D"paddi=
ng: 0 15px 0 15px; width: 40px;"> <img width=3D"40" height=3D"4=
0" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; text-de=
coration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-=
radius: 5px;" src=3D"https://currensea.zendesk.com/images/2016/default-avata=
r-80.png" data-unique-identifier=3D""> </td> <=
td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bott=
om: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Melisa D.</strong> (Hilton Honors D=
ebit Card) </p> <p style=
=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; m=
argin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jun 8, 2=
026, 09:36 GMT+1 </p> <div cla=
ss=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0;">Hi Susan,<br> <br>Thanks for getting in touch.<strong> <=
/strong>We're sorry to hear you would like to close your account, it would b=
e really helpful to know why you are no longer interested in the Hilton Hono=
rs Debit Card card?<br> <br>We'd be very grateful for any feedback that=
you can provide, and if anything has gone wrong we'd love the opportunity t=
o fix it for you.<br> <br><strong>If you still wish to close your accou=
nt, <u>please confirm your date of birth.</u></strong><br>We are unable to p=
roceed with account closure until you confirm your date of birth for verific=
ation purpose.<br><br>Looking forward to hearing from you.<br><div class=3D"=
signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin=
: 15px 0;">Best wishes,<br>
Melisa</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
15px 0;">Note:<br>
* If you are reaching out to report unrecognised transactions on your card o=
r if you=E2=80=99ve been a victim of Fraud, please freeze your card right aw=
ay.<br>
* Any member of our staff will never call you out of the blue and will never=
ask you to unfreeze your card or share your card details or share your CVC,=
PIN, OTP or any code with us.<br>
* Any member of our staff will never ask you to approve any payments over th=
e phone.<br>
* If someone has already called you or if you are currently on a call with s=
omeone who claims to be from our organisation, then please do not unfreeze y=
our card and please do not disclose your CVC, PIN, OTP or any code and do no=
t share any confidential information.<br>
The Hilton Honors Debit Card Team</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbod=
y></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <=
tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px d=
otted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
<tbody><tr> <td valign=3D"top" style=3D"padding: 0 15p=
x 0 15px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decoration:=
none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://currensea.zendesk.com/system/photos/8607034652956/Screen=
shot_2023-04-28_at_11.16.01.png" data-unique-identifier=3D""> </t=
d> <td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida San=
s Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-he=
ight: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=
=3D"ltr"> <strong>Rhys</stron=
g> (Hilton Honors Debit Card) </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lu=
cida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; ma=
rgin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Jun 7, 2026, 06:58 GMT+1 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Thank you for your email. This has now be=
en escalated to our dedicated support team, who will respond as soon as poss=
ible.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 1=
5px 0;">Many thanks, <br>
Rhys<br>
The Hilton Honors Debit Card Team</p><p dir=3D"ltr"></p></div> =
</td> </tr> </tbody></table> </td> </tr></tbody></ta=
ble><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cel=
lpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody=
><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted=
#c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbo=
dy><tr> <td valign=3D"top" style=3D"padding: 0 15px 0 1=
5px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" st=
yle=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" s=
rc=3D"https://currensea.zendesk.com/images/2016/default-avatar-80.png" data-=
unique-identifier=3D""> </td> <td width=3D"100=
%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahom=
a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-t=
op: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Susan Home</strong> </p> <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdan=
a,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px=
; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jun 7=
, 2026, 06:58 GMT+1 </p> <div c=
lass=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;">I have been charged =C2=A360 in April look like a yearly f=
ee, what is this for? Can I get a refund I don=E2=80=99t want to pay this ha=
ppy to cancel my card </p></div><p dir=3D"ltr"> </=
p></td> </tr> </tbody></table> </td> </tr></tbody></table></=
div>
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ma.org/ViewAction"> <link itemprop=3D"url" href=3D"https://help.hiltonhon=
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