File: D:/hMailServer/Data/sarahharvey.com/sue/C2/{C2B60E2B-5380-43F4-ABD5-40CDDF0739E8}.eml
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From: "Sue@sarahharvey.com" <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Date: Thu, 29 Jul 2021 19:54:33 +0100
Subject: =?utf-8?Q?Fwd:_We=E2=80=99ve_sent_you_a_refund?=
Message-Id: <06B616F5-84F7-48B4-B9A3-D63B4EFB5BD6@sarahharvey.com>
References: <30726160.20210729171244.6102e18c3ecb34.04382294@mail134-9.atl141.mandrillapp.com>
To: Jessica Home <jessica.home@eon.com>
--Apple-Mail-E60C4552-6FEB-41A3-8848-C9478D692D60
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Yeah right=20
Sent from my iPad
Begin forwarded message:
> From: Hello from Bulb <hello@bulb.co.uk>
> Date: 29 July 2021 at 18:12:46 BST
> To: Susan <sue@sarahharvey.com>
> Subject: We=E2=80=99ve sent you a refund
>=20
> =EF=BB=BF
> =20
>=20
> =09
> =20
> =20
> =09
> We=E2=80=99ve accidentally refunded you too much
> =20
> =20
> =09
> Hi Susan,
> =20
> =20
> =09
> I=E2=80=99m writing about a mistake we made when we closed your Bulb accou=
nt. You may have seen that we=E2=80=99ve refunded some credit to your bank a=
ccount recently. We meant to do that, but unfortunately, we=E2=80=99ve refun=
ded you =C2=A3422.85 too much. So we=E2=80=99re asking you to repay that ext=
ra credit back to us.
> =20
> =20
> =09
> You can repay the extra =C2=A3422.85 credit online.
> =20
> =20
> Make a payment =20
> =20
> =09
> There was a problem with your final bill When you left Bulb, we should hav=
e prepared your final bill based on our old prices. But we used our new (hig=
her) prices by mistake. That means you paid =C2=A315.04 more than you should=
have. While we were updating your final bill to let you know, we refunded t=
oo much credit back to your bank account.
> =20
> =20
> =09
> We should have refunded you =C2=A315.04. But instead, we refunded you =C2=A3=
437.89. That=E2=80=99s an extra =C2=A3422.85. We=E2=80=99re really sorry abo=
ut this mistake.
> =20
> =20
> =09
> We're asking you to pay back the extra =C2=A3422.85 You=E2=80=99ll keep th=
e correct refund of =C2=A315.04, of course. We=E2=80=99re only asking you to=
repay the extra credit we refunded by mistake.
> =20
> =20
> =09
> I=E2=80=99m sorry to be sending this email. It=E2=80=99s not the way we li=
ke to say goodbye to our members. If you=E2=80=99ve got any questions, just r=
eply to this email and let me know. I=E2=80=99m more than happy to explain t=
hings in more detail.
> =20
> =20
> =09
> Sam Winter Head of Billing and Payments
> =20
> =20
> =20
> =09
> Manage your Bulb account
> =20
> Visit our Help Centre
> =20
> Refer your friends
> =20
> Read our blog
> =20
> 155 Bishopsgate, London EC2M 3TQ
> =20
> Copyright =C2=A9 2021 Bulb Energy.
> All rights reserved.
> =20
> =20
> Bulb Energy Limited is a company registered in England and Wales (N=
o 08469555). Our registered address is 155 Bishopsgate, London, EC2M 3TQ. Ou=
r VAT number is 214948301. Bulb Energy Limited is licensed to supply electri=
city and gas by Ofgem. =20
>=20
--Apple-Mail-E60C4552-6FEB-41A3-8848-C9478D692D60
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">Yeah right <br><br><div dir=3D"ltr">Se=
nt from my iPad</div><div dir=3D"ltr"><br>Begin forwarded message:<br><br></=
div><blockquote type=3D"cite"><div dir=3D"ltr"><b>From:</b> Hello from Bulb &=
lt;hello@bulb.co.uk><br><b>Date:</b> 29 July 2021 at 18:12:46 BST<br><b>T=
o:</b> Susan <sue@sarahharvey.com><br><b>Subject:</b> <b>We=E2=80=99ve=
sent you a refund</b><br><br></div></blockquote><blockquote type=3D"cite"><=
div dir=3D"ltr">=EF=BB=BF<meta http-equiv=3D"content-type" content=3D"text/h=
tml; charset=3DUTF-8"><meta name=3D"viewport" content=3D"width=3Ddevice-widt=
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able-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><td><table border=3D=
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om:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;=
font-weight:normal;font-style:normal;letter-spacing:normal;white-space:pre-l=
ine;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-te=
xt-size-adjust:100%;width:100%;margin:0;padding:0;border:0;background-color:=
#003366;mso-table-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td><img alt=3D=
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"></td></tr></tbody></table></td><td></td></tr></tbody></table><table border=
=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" sty=
le=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:=
Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weight:norma=
l;font-style:normal;letter-spacing:normal;white-space:pre-line;color:inherit=
;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:10=
0%;width:100%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso-table-rsp=
ace:0pt"><tbody><tr><td></td><td width=3D"20" style=3D"width:20px"> </t=
d><td><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0"=
width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bo=
ttom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-wor=
d;font-weight:normal;font-style:normal;letter-spacing:normal;white-space:pre=
-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-=
text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table-lspac=
e:0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td height=3D"24" style=3D=
"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:Aveni=
r, helvetica, arial, sans-serif;word-break:break-word;font-weight:normal;fon=
t-style:normal;letter-spacing:normal;white-space:pre-line;color:#003366;text=
-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;he=
ight:24px;line-height:24px;font-size:24px"> </td></tr></tbody></table><=
/td><td></td><td width=3D"20" style=3D"width:20px"> </td></tr></tbody><=
/table><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0=
" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-b=
ottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-wo=
rd;font-weight:normal;font-style:normal;letter-spacing:normal;white-space:pr=
e-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms=
-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table-lspa=
ce:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><td width=3D"20" style=3D"w=
idth:20px"> </td><td><h2 style=3D"margin-top:0;margin-left:0;margin-rig=
ht:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-b=
reak:break-word;font-weight:normal;font-style:normal;letter-spacing:normal;w=
hite-space:pre-line;color:#E4228E;text-size-adjust:100%;-webkit-text-size-ad=
just:100%;-ms-text-size-adjust:100%;font-size:32px;line-height:115%">We=E2=80=
=99ve accidentally refunded you too much</h2></td><td></td><td width=3D"20" s=
tyle=3D"width:20px"> </td></tr></tbody></table><table border=3D"0" alig=
n=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"margi=
n-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, hel=
vetica, arial, sans-serif;word-break:break-word;font-weight:normal;font-styl=
e:normal;letter-spacing:normal;white-space:pre-line;color:inherit;text-size-=
adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;width:10=
0%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso-table-rspace:0pt" cl=
ass=3D""><tbody><tr><td height=3D"24" style=3D"margin-top:0;margin-left:0;ma=
rgin-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-seri=
f;word-break:break-word;font-weight:normal;font-style:normal;letter-spacing:=
normal;white-space:pre-line;color:#003366;text-size-adjust:100%;-webkit-text=
-size-adjust:100%;-ms-text-size-adjust:100%;height:24px;line-height:24px;fon=
t-size:24px"> </td></tr></tbody></table><table border=3D"0" align=3D"le=
ft" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"margin-top:0=
;margin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica,=
arial, sans-serif;word-break:break-word;font-weight:normal;font-style:norma=
l;letter-spacing:normal;white-space:pre-line;color:inherit;text-size-adjust:=
100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;width:100%;marg=
in:0;padding:0;border:0;mso-table-lspace:0pt;mso-table-rspace:0pt"><tbody><t=
r><td></td><td width=3D"20" style=3D"width:20px"> </td><td><p style=3D"=
margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir=
, helvetica, arial, sans-serif;word-break:break-word;font-weight:normal;font=
-style:normal;letter-spacing:normal;white-space:pre-line;color:#003366;text-=
size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;fon=
t-size:16px;line-height:125%">Hi <!-- -->Susan<!-- -->,</p></td><td></td><td=
width=3D"20" style=3D"width:20px"> </td></tr></tbody></table><table bo=
rder=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%"=
style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-fam=
ily:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weight:n=
ormal;font-style:normal;letter-spacing:normal;white-space:pre-line;color:inh=
erit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjus=
t:100%;width:100%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso-table=
-rspace:0pt" class=3D""><tbody><tr><td height=3D"24" style=3D"margin-top:0;m=
argin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica, a=
rial, sans-serif;word-break:break-word;font-weight:normal;font-style:normal;=
letter-spacing:normal;white-space:pre-line;color:#003366;text-size-adjust:10=
0%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;height:24px;line-=
height:24px;font-size:24px"> </td></tr></tbody></table><table border=3D=
"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" style=3D=
"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:Aveni=
r, helvetica, arial, sans-serif;word-break:break-word;font-weight:normal;fon=
t-style:normal;letter-spacing:normal;white-space:pre-line;color:inherit;text=
-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;wi=
dth:100%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso-table-rspace:0=
pt"><tbody><tr><td></td><td width=3D"20" style=3D"width:20px"> </td><td=
><p style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-=
family:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weigh=
t:normal;font-style:normal;letter-spacing:normal;white-space:pre-line;color:=
#003366;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-ad=
just:100%;font-size:16px;line-height:125%">I=E2=80=99m writing about a mista=
ke we made when we closed your Bulb account. You may have seen that we=E2=80=
=99ve refunded some credit to your bank account recently. We meant to do tha=
t, but unfortunately, we=E2=80=99ve refunded you =C2=A3<!-- -->422.85<!-- --=
> too much. So we=E2=80=99re asking you to repay that extra credit back to u=
s.</p></td><td></td><td width=3D"20" style=3D"width:20px"> </td></tr></=
tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;m=
argin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:b=
reak-word;font-weight:normal;font-style:normal;letter-spacing:normal;white-s=
pace:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:1=
00%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-tab=
le-lspace:0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td height=3D"24" s=
tyle=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-famil=
y:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weight:nor=
mal;font-style:normal;letter-spacing:normal;white-space:pre-line;color:#0033=
66;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:=
100%;height:24px;line-height:24px;font-size:24px"> </td></tr></tbody></=
table><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0"=
width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bo=
ttom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-wor=
d;font-weight:normal;font-style:normal;letter-spacing:normal;white-space:pre=
-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-=
text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table-lspac=
e:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><td width=3D"20" style=3D"wi=
dth:20px"> </td><td><p style=3D"margin-top:0;margin-left:0;margin-right=
:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-bre=
ak:break-word;font-weight:normal;font-style:normal;letter-spacing:normal;whi=
te-space:pre-line;color:#003366;text-size-adjust:100%;-webkit-text-size-adju=
st:100%;-ms-text-size-adjust:100%;font-size:16px;line-height:125%">You can r=
epay the extra =C2=A3<!-- -->422.85<!-- --> credit online.</p></td><td></td>=
<td width=3D"20" style=3D"width:20px"> </td></tr></tbody></table><table=
border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D"10=
0%" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-=
family:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weigh=
t:normal;font-style:normal;letter-spacing:normal;white-space:pre-line;color:=
inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-ad=
just:100%;width:100%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso-ta=
ble-rspace:0pt" class=3D""><tbody><tr><td height=3D"24" style=3D"margin-top:=
0;margin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica=
, arial, sans-serif;word-break:break-word;font-weight:normal;font-style:norm=
al;letter-spacing:normal;white-space:pre-line;color:#003366;text-size-adjust=
:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;height:24px;li=
ne-height:24px;font-size:24px"> </td></tr></tbody></table><table border=
=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" sty=
le=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:=
Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weight:norma=
l;font-style:normal;letter-spacing:normal;white-space:pre-line;color:inherit=
;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:10=
0%;width:100%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso-table-rsp=
ace:0pt"><tbody><tr><td></td><td width=3D"20" style=3D"width:20px"> </t=
d><td><a href=3D"{DATA.payment_link}" class=3D"cta-button" style=3D"margin-t=
op:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvet=
ica, arial, sans-serif;word-break:break-word;font-weight:normal;font-style:n=
ormal;letter-spacing:normal;white-space:pre-line;color:#ffffff;text-size-adj=
ust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;font-size:1=
6px;border-radius:8px;padding-top:10px;padding-right:24px;padding-bottom:10p=
x;padding-left:24px;border:1px solid #00ab55;display:inline-block;vertical-a=
lign:middle;text-decoration:none;background-color:#00ab55;cursor:pointer">Ma=
ke a payment</a></td><td></td><td width=3D"20" style=3D"width:20px"> </=
td></tr></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"0"=
cellpadding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin=
-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;wo=
rd-break:break-word;font-weight:normal;font-style:normal;letter-spacing:norm=
al;white-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-siz=
e-adjust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border=
:0;mso-table-lspace:0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td heig=
ht=3D"24" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0=
;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;font=
-weight:normal;font-style:normal;letter-spacing:normal;white-space:pre-line;=
color:#003366;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-s=
ize-adjust:100%;height:24px;line-height:24px;font-size:24px"> </td></tr=
></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpa=
dding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:=
0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-brea=
k:break-word;font-weight:normal;font-style:normal;letter-spacing:normal;whit=
e-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjus=
t:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-=
table-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><td width=3D"20" s=
tyle=3D"width:20px"> </td><td><p style=3D"margin-top:0;margin-left:0;ma=
rgin-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-seri=
f;word-break:break-word;font-weight:normal;font-style:normal;letter-spacing:=
normal;white-space:pre-line;color:#003366;text-size-adjust:100%;-webkit-text=
-size-adjust:100%;-ms-text-size-adjust:100%;font-size:16px;line-height:125%"=
><strong>There was a problem with your final bill</strong>
When you left Bulb, we should have prepared your final bill based on our old=
prices. But we used our new (higher) prices by mistake. That means you paid=
=C2=A3<!-- -->15.04<!-- --> more than you should have. While we were updati=
ng your final bill to let you know, we refunded too much credit back to your=
bank account.</p></td><td></td><td width=3D"20" style=3D"width:20px"> =
</td></tr></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"=
0" cellpadding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;marg=
in-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;=
word-break:break-word;font-weight:normal;font-style:normal;letter-spacing:no=
rmal;white-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-s=
ize-adjust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;bord=
er:0;mso-table-lspace:0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td he=
ight=3D"24" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom=
:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;fo=
nt-weight:normal;font-style:normal;letter-spacing:normal;white-space:pre-lin=
e;color:#003366;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text=
-size-adjust:100%;height:24px;line-height:24px;font-size:24px"> </td></=
tr></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"0" cell=
padding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-righ=
t:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-br=
eak:break-word;font-weight:normal;font-style:normal;letter-spacing:normal;wh=
ite-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adj=
ust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;ms=
o-table-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><td width=3D"20=
" style=3D"width:20px"> </td><td><p style=3D"margin-top:0;margin-left:0=
;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-s=
erif;word-break:break-word;font-weight:normal;font-style:normal;letter-spaci=
ng:normal;white-space:pre-line;color:#003366;text-size-adjust:100%;-webkit-t=
ext-size-adjust:100%;-ms-text-size-adjust:100%;font-size:16px;line-height:12=
5%">We should have refunded you =C2=A3<!-- -->15.04<!-- -->. But instead, we=
refunded you =C2=A3<!-- -->437.89<!-- -->. That=E2=80=99s an extra =C2=A3<!=
-- -->422.85<!-- -->. We=E2=80=99re really sorry about this mistake.</p></td=
><td></td><td width=3D"20" style=3D"width:20px"> </td></tr></tbody></ta=
ble><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" w=
idth=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bott=
om:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;=
font-weight:normal;font-style:normal;letter-spacing:normal;white-space:pre-l=
ine;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-te=
xt-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table-lspace:=
0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td height=3D"24" style=3D"m=
argin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir,=
helvetica, arial, sans-serif;word-break:break-word;font-weight:normal;font-=
style:normal;letter-spacing:normal;white-space:pre-line;color:#003366;text-s=
ize-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;heig=
ht:24px;line-height:24px;font-size:24px"> </td></tr></tbody></table><ta=
ble border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D=
"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;fo=
nt-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-we=
ight:normal;font-style:normal;letter-spacing:normal;white-space:pre-line;col=
or:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size=
-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso=
-table-rspace:0pt"><tbody><tr><td></td><td width=3D"20" style=3D"width:20px"=
> </td><td><p style=3D"margin-top:0;margin-left:0;margin-right:0;margin=
-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-=
word;font-weight:normal;font-style:normal;letter-spacing:normal;white-space:=
pre-line;color:#003366;text-size-adjust:100%;-webkit-text-size-adjust:100%;-=
ms-text-size-adjust:100%;font-size:16px;line-height:125%"><strong>We're aski=
ng you to pay back the extra =C2=A3<!-- -->422.85</strong>
You=E2=80=99ll keep the correct refund of =C2=A3<!-- -->15.04<!-- -->, of co=
urse. We=E2=80=99re only asking you to repay the extra credit we refunded by=
mistake.</p></td><td></td><td width=3D"20" style=3D"width:20px"> </td>=
</tr></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"0" ce=
llpadding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-ri=
ght:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-=
break:break-word;font-weight:normal;font-style:normal;letter-spacing:normal;=
white-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-a=
djust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;=
mso-table-lspace:0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td height=3D=
"24" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font=
-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weig=
ht:normal;font-style:normal;letter-spacing:normal;white-space:pre-line;color=
:#003366;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-a=
djust:100%;height:24px;line-height:24px;font-size:24px"> </td></tr></tb=
ody></table><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;mar=
gin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:bre=
ak-word;font-weight:normal;font-style:normal;letter-spacing:normal;white-spa=
ce:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100=
%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table=
-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><td width=3D"20" style=
=3D"width:20px"> </td><td><p style=3D"margin-top:0;margin-left:0;margin=
-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;wo=
rd-break:break-word;font-weight:normal;font-style:normal;letter-spacing:norm=
al;white-space:pre-line;color:#003366;text-size-adjust:100%;-webkit-text-siz=
e-adjust:100%;-ms-text-size-adjust:100%;font-size:16px;line-height:125%">I=E2=
=80=99m sorry to be sending this email. It=E2=80=99s not the way we like to s=
ay goodbye to our members. If you=E2=80=99ve got any questions, just reply t=
o this email and let me know. I=E2=80=99m more than happy to explain things i=
n more detail.</p></td><td></td><td width=3D"20" style=3D"width:20px"> =
</td></tr></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"=
0" cellpadding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;marg=
in-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;=
word-break:break-word;font-weight:normal;font-style:normal;letter-spacing:no=
rmal;white-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-s=
ize-adjust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;bord=
er:0;mso-table-lspace:0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td he=
ight=3D"24" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom=
:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;fo=
nt-weight:normal;font-style:normal;letter-spacing:normal;white-space:pre-lin=
e;color:#003366;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text=
-size-adjust:100%;height:24px;line-height:24px;font-size:24px"> </td></=
tr></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"0" cell=
padding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-righ=
t:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-br=
eak:break-word;font-weight:normal;font-style:normal;letter-spacing:normal;wh=
ite-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adj=
ust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;ms=
o-table-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><td width=3D"20=
" style=3D"width:20px"> </td><td><p style=3D"margin-top:0;margin-left:0=
;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-s=
erif;word-break:break-word;font-weight:normal;font-style:normal;letter-spaci=
ng:normal;white-space:pre-line;color:#003366;text-size-adjust:100%;-webkit-t=
ext-size-adjust:100%;-ms-text-size-adjust:100%;font-size:16px;line-height:12=
5%"><strong>Sam Winter</strong>
Head of Billing and Payments</p></td><td></td><td width=3D"20" style=3D"widt=
h:20px"> </td></tr></tbody></table></td></tr></tbody></table><table bor=
der=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" s=
tyle=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-famil=
y:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weight:nor=
mal;font-style:normal;letter-spacing:normal;white-space:pre-line;color:inher=
it;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:=
100%;width:100%;margin:0;padding:0;border:0;mso-table-lspace:0pt;mso-table-r=
space:0pt" class=3D""><tbody><tr><td height=3D"20" style=3D"margin-top:0;mar=
gin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica, ari=
al, sans-serif;word-break:break-word;font-weight:normal;font-style:normal;le=
tter-spacing:normal;white-space:pre-line;color:#003366;text-size-adjust:100%=
;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;height:20px;line-he=
ight:20px;font-size:20px"> </td></tr></tbody></table></td></tr></tbody>=
</table><table border=3D"0" align=3D"center" cellspacing=3D"0" cellpadding=3D=
"0" bgcolor=3D"#003366" width=3D"100%" style=3D"margin-top:0;margin-left:0;m=
argin-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-ser=
if;word-break:break-word;font-weight:normal;font-style:normal;letter-spacing=
:normal;white-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-tex=
t-size-adjust:100%;-ms-text-size-adjust:100%;width:100%;margin:0 auto;paddin=
g:0;border:0;background-color:#003366;mso-table-lspace:0pt;mso-table-rspace:=
0pt;max-width:600px;overflow:hidden;border-bottom-left-radius:12px;border-bo=
ttom-right-radius:12px"><tbody><tr><td><table border=3D"0" align=3D"left" ce=
llspacing=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"margin-top:0;margi=
n-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial=
, sans-serif;word-break:break-word;font-weight:normal;font-style:normal;lett=
er-spacing:normal;white-space:pre-line;color:inherit;text-size-adjust:100%;-=
webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;p=
adding:0;border:0;mso-table-lspace:0pt;mso-table-rspace:0pt" class=3D""><tbo=
dy><tr><td height=3D"20" style=3D"margin-top:0;margin-left:0;margin-right:0;=
margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:=
break-word;font-weight:normal;font-style:normal;letter-spacing:normal;white-=
space:pre-line;color:#003366;text-size-adjust:100%;-webkit-text-size-adjust:=
100%;-ms-text-size-adjust:100%;height:20px;line-height:20px;font-size:20px">=
</td></tr></tbody></table><table border=3D"0" align=3D"left" cellspaci=
ng=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:=
0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-=
serif;word-break:break-word;font-weight:normal;font-style:normal;letter-spac=
ing:normal;white-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-=
text-size-adjust:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:=
0;border:0;mso-table-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td></td><t=
d width=3D"20" style=3D"width:20px"> </td><td align=3D"left" valign=3D"=
top" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font=
-family:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weig=
ht:normal;font-style:normal;letter-spacing:normal;white-space:pre-line;color=
:#ffffff;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-a=
djust:100%"><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;mar=
gin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:bre=
ak-word;font-weight:normal;font-style:normal;letter-spacing:normal;white-spa=
ce:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100=
%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table=
-lspace:0pt;mso-table-rspace:0pt"><tbody><tr><td><span style=3D"margin-top:0=
;margin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica,=
arial, sans-serif;word-break:break-word;font-weight:normal;font-style:norma=
l;letter-spacing:normal;white-space:pre-line;color:#ffffff;text-size-adjust:=
100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">Manage your <a=
href=3D"https://mandrillapp.com/track/click/30726160/account.bulb.co.uk?p=3D=
eyJzIjoibl8tNnJKTzZyZkN4b1FPanFjZWVuUlZDQjE0IiwidiI6MSwicCI6IntcInVcIjozMDcy=
NjE2MCxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL2FjY291bnQuYnVsYi5jby51a1xc=
XC9cIixcImlkXCI6XCI1NDFkNTk0MjZlMjE0MzM3YmE1MTMyNGE1ZDFlMjQ2MVwiLFwidXJsX2lk=
c1wiOltcIjM5NmU1MTg5NTNjOThjNmMyZWJjODJlMzEwMzYwNGJjNjM3OGE3NmVcIl19In0" sty=
le=3D"color:#00ab55;text-decoration:underline">Bulb account</a></span></td><=
/tr></tbody></table><table border=3D"0" align=3D"left" cellspacing=3D"0" cel=
lpadding=3D"0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-rig=
ht:0;margin-bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-b=
reak:break-word;font-weight:normal;font-style:normal;letter-spacing:normal;w=
hite-space:pre-line;color:inherit;text-size-adjust:100%;-webkit-text-size-ad=
just:100%;-ms-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;m=
so-table-lspace:0pt;mso-table-rspace:0pt" class=3D""><tbody><tr><td height=3D=
"5" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-bottom:0;font-=
family:Avenir, helvetica, arial, sans-serif;word-break:break-word;font-weigh=
t:normal;font-style:normal;letter-spacing:normal;white-space:pre-line;color:=
#003366;text-size-adjust:100%;-webkit-text-size-adjust:100%;-ms-text-size-ad=
just:100%;height:5px;line-height:5px;font-size:5px"> </td></tr></tbody>=
</table><table border=3D"0" align=3D"left" cellspacing=3D"0" cellpadding=3D"=
0" width=3D"100%" style=3D"margin-top:0;margin-left:0;margin-right:0;margin-=
bottom:0;font-family:Avenir, helvetica, arial, sans-serif;word-break:break-w=
ord;font-weight:normal;font-style:normal;letter-spacing:normal;white-space:p=
re-line;color:inherit;text-size-adjust:100%;-webkit-text-size-adjust:100%;-m=
s-text-size-adjust:100%;width:100%;margin:0;padding:0;border:0;mso-table-lsp=
ace:0pt;mso-table-rspace:0pt"><tbody><tr><td><span style=3D"margin-top:0;mar=
gin-left:0;margin-right:0;margin-bottom:0;font-family:Avenir, helvetica, ari=
al, sans-serif;word-break:break-word;font-weight:normal;font-style:normal;le=
tter-spacing:normal;white-space:pre-line;color:#ffffff;text-size-adjust:100%=
;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">Visit our <a href=3D=
"https://mandrillapp.com/track/click/30726160/help.bulb.co.uk?p=3DeyJzIjoid0=
t2TGhGMTFyVFRvUjRmOEhncURYN01BeXRJIiwidiI6MSwicCI6IntcInVcIjozMDcyNjE2MCxcIn=
ZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL2hlbHAuYnVsYi5jby51a1xcXC9cIixcImlkXC=
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