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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Automatic reply: Order No.58238 - Susan Home - Query (Dry Ice - Delivered at 10:22)
Date: Fri, 1 May 2026 11:19:38 +0100
Message-Id: <A9EB12CB-67FE-4649-92CF-4E716A84A762@sarahharvey.com>
References: <a51db58b492b4de79fca1e699aa52d1d@CWXP123MB5147.GBRP123.PROD.OUTLOOK.COM>
In-Reply-To: <a51db58b492b4de79fca1e699aa52d1d@CWXP123MB5147.GBRP123.PROD.OUTLOOK.COM>
To: Hello <hello@packd.co.uk>
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Three packs but all empty=20
Sent from my iPhone
> On May 1, 2026, at 10:50=E2=80=AFAM, Hello <hello@packd.co.uk> wrote:
>=20
> =EF=BB=BF
> Many thanks for your email!
>=20
> Just a quick note: your email will be handled by our dedicated team of har=
dworking humans, not Ai (no robots here =F0=9F=A4=96!) and we ask all custom=
ers to communicate respectfully.
>=20
> Our office hours are Monday to Friday, 9:00am =E2=80=93 4:30pm. We aim to r=
espond to all enquiries within 24 hours, although this may extend to 48 hour=
s during particularly busy periods. Please note that this inbox is not monit=
ored over the weekend.
>=20
> In the meantime, you may find the information you need on our FAQs page:
> https://www.packd.co.uk/pages/frequently-asked-questions
>=20
> For trade-related enquiries, please contact trade@packd.co.uk directly. Th=
e trade team (again, not Ai!) is available Monday to Wednesday.
>=20
> We will be in touch as soon as possible.
>=20
> Kind regards,
> Team PACK=E2=80=99D
> =F0=9F=8D=93=F0=9F=AB=90=F0=9F=A5=A6=F0=9F=AB=9A
--Apple-Mail-70EC1D5E-21A8-4C75-915B-36A1A218C659
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">Three packs but all empty <br id=3D"li=
neBreakAtBeginningOfSignature"><div dir=3D"ltr">Sent from my iPhone</div><di=
v dir=3D"ltr"><br><blockquote type=3D"cite">On May 1, 2026, at 10:50=E2=80=AF=
AM, Hello <hello@packd.co.uk> wrote:<br><br></blockquote></div><blockq=
uote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Many thanks for y=
our email!</span></p>
<p class=3D"p2" style=3D"text-align:left; line-height:normal; text-transform=
:none; margin:0px; min-height:19px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><br>
</span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Just a quick not=
e: your email will be handled by our dedicated team of hardworking humans, n=
ot Ai (no robots here =F0=9F=A4=96!) and
we ask all customers to communicate respectfully.</span></p>
<p class=3D"p2" style=3D"text-align:left; line-height:normal; text-transform=
:none; margin:0px; min-height:19px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><br>
</span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Our office hours=
are
<b>Monday to Friday, 9:00am =E2=80=93 4:30pm</b>. We aim to respond to all e=
nquiries within 24 hours, although this may extend to 48 hours during partic=
ularly busy periods. Please note that this
<b>inbox is not monitored over the weekend</b>.</span></p>
<p class=3D"p2" style=3D"text-align:left; line-height:normal; text-transform=
:none; margin:0px; min-height:19px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><br>
</span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">In the meantime,=
you may find the information you need on our FAQs page:</span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">https://www.pack=
d.co.uk/pages/frequently-asked-questions</span></p>
<p class=3D"p2" style=3D"text-align:left; line-height:normal; text-transform=
:none; margin:0px; min-height:19px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><br>
</span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">For trade-relate=
d enquiries, please contact trade@packd.co.uk directly. The trade team (agai=
n, not Ai!) is available Monday
to Wednesday.</span></p>
<p class=3D"p2" style=3D"text-align:left; line-height:normal; text-transform=
:none; margin:0px; min-height:19px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><br>
</span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">We will be in to=
uch as soon as possible.</span></p>
<p class=3D"p2" style=3D"text-align:left; line-height:normal; text-transform=
:none; margin:0px; min-height:19px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><br>
</span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Kind regards,</s=
pan></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><b>Team PACK=E2=80=
=99D</b></span></p>
<p class=3D"p1" style=3D"text-align:left; text-indent:0px; line-height:norma=
l; text-transform:none; margin:0px">
<span style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Ar=
ial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)"><b>=F0=9F=8D=93=F0=
=9F=AB=90=F0=9F=A5=A6=F0=9F=AB=9A</b></span></p>
</div></blockquote></body></html>=
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