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From: "Sue@sarahharvey.com" <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Case Reference: SWR-240724-AEO
Date: Mon, 29 Jul 2024 23:23:00 +0100
Message-Id: <242D3254-1597-4240-A7AF-03BA8A797E5F@sarahharvey.com>
References: <e26392f4-840a-4136-9742-ad7f6fc19ebc@O365E.swt.swtrains.co.uk>
In-Reply-To: <e26392f4-840a-4136-9742-ad7f6fc19ebc@O365E.swt.swtrains.co.uk>
To: South Western Railway Customer Relations <customerrelations@swrailway.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">I am not accepting this when I put my claim=
in and mentioned in the notes about my taxi fare you have the claim on file=
that was within the 28 days <div><br></div><div>I want a refund not go=
od enough</div><div><br></div><div><br></div><div><br><div dir=3D"ltr">Sent f=
rom my iPad</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On 29 Jul 20=
24, at 19:45, South Western Railway Customer Relations <customerrelations=
@swrailway.com> wrote:<br><br></blockquote></div><blockquote type=3D"cite=
"><div dir=3D"ltr">=EF=BB=BF
=20
<font face=3D"Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">Dear Mrs Home,<o:p></o:p></font></font></p><font face=3D"=
Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">Thank you for contacting us.<o:p></o:p></font></font></p>=
<font face=3D"Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">I understand that you incurred additional costs on 23rd J=
une
due to disruption on your intended journey. However, we ask customers to sen=
d
any compensation or refund requests within 28 days of their date of travel.
This is so that the information that we may need to look into the matter is
still available.<o:p></o:p></font></font></p><font face=3D"Times New Roman" s=
ize=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">As its over 28 days between the incident and receiving yo=
ur
correspondence, I can=E2=80=99t offer a refund. I know that this isn=E2=80=99=
t the answer you
wanted. I=E2=80=99m sorry for any disappointment caused. I hope that any fut=
ure
dealings with us will be more satisfactory.<o:p></o:p></font></font></p><fon=
t face=3D"Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">Kind regards,<o:p></o:p></font></font></p><font face=3D"T=
imes New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">Beth <br>
Video Contact Centre Advisor<br>
South Western Railway<o:p></o:p></font></font></p><font face=3D"Times New Ro=
man" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
" size=3D"3">Address: Freepost: SWR CUSTOMER RELATIONS<br>
Email: </font><a><font face=3D"Arial" size=3D"3">customerrelations@swrailway=
.com</font></a><br><font face=3D"Arial"><font size=3D"3">
Phone: +44 (0) 345 6000 650<o:p></o:p></font></font></p><font face=3D"Times N=
ew Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">Case Reference: SWR-240724-AEO<o:p></o:p></font></font></=
p><font face=3D"Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
" size=3D"3">In order to help us improve the customer experience we=E2=80=99=
d
like you to provide some feedback on the service we delivered by completing a=
short survey. If you can participate, please click on the link below, we=E2=80=
=99d be
really grateful. It only takes 2 minutes and the responses you give will be
invaluable in helping us make improvements for all customers. Thank you!<br>=
</font><a href=3D"https://omni.eckoh.uk/v03.5/providers/First_Group/surveyLi=
nk.php"><font color=3D"#0000ff" face=3D"Arial" size=3D"3">https://omni.eckoh=
.uk/v03.5/providers/First_Group/surveyLink.php</font></a><o:p></o:p></p><fon=
t face=3D"Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
"><font size=3D"3">Case Reference: SWR-240724-AEO<o:p></o:p></font></font></=
p><font face=3D"Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
" size=3D"3">M.E.L Research Ltd undertakes a satisfaction survey on
behalf of the Office of Rail and Road, to which a number of train operating
companies are party. If you would not like to be contacted to take part in t=
his
survey, please opt-out here: </font><a href=3D"https://wh1.snapsurveys.com/s=
.asp?k=3D165588798288"><font color=3D"#0000ff" face=3D"Arial" size=3D"3">htt=
ps://wh1.snapsurveys.com/s.asp?k=3D165588798288</font></a><o:p></o:p></p><fo=
nt face=3D"Times New Roman" size=3D"3">
</font><p class=3D"MsoNormal" style=3D"margin: 6pt 0cm;"><font face=3D"Arial=
" size=3D"3">This will require M.E.L Research Ltd to store your email addres=
s.
You can see their privacy policy here: </font><a href=3D"https://melresearch=
.co.uk/page/privacypolicy"><font color=3D"#0000ff" face=3D"Arial" size=3D"3"=
>https://melresearch.co.uk/page/privacypolicy</font></a><o:p></o:p></p><font=
face=3D"Times New Roman" size=3D"3">
</font>
<br>
<br>
First MTR South Western Trains Limited trading as South Western Railway, reg=
istered in England Company No 07900320. Registered office: 8th Floor The Poi=
nt, 37 North Wharf Road, London, United Kingdom, W2 1AF <br>
This email (and any attachment) is intended solely for the addressee and may=
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=20
</div></blockquote></div></body></html>=
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