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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Signing up
Date: Fri, 1 Nov 2024 13:13:59 +0000
Message-Id: <287FF1B9-079D-472C-B861-E9D370C27B73@sarahharvey.com>
References: <RGK1L3663PV_6724bd68a1d4b_443958170748d_sprut@zendesk.com>
In-Reply-To: <RGK1L3663PV_6724bd68a1d4b_443958170748d_sprut@zendesk.com>
To: HiltonHonorsDebitCard Help <help.hiltonhonorsdebitcard@currensea.com>
--Apple-Mail-68A43573-7B6F-4CA0-A65B-F1732A2CCD84
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I still cannot register I am not getting error messages it=E2=80=99s just no=
t sending me an enail so I can register
Sent from my iPhone
> On Nov 1, 2024, at 11:37=E2=80=AFAM, Rhys (HiltonHonorsDebitCard Help) <he=
lp.hiltonhonorsdebitcard@currensea.com> wrote:
>=20
> =EF=BB=BF
> ##- Please type your reply above this line -##
> =09
> Rhys (Hilton Honors Debit Card)
> Nov 1, 2024, 11:37 GMT
>=20
> Hi there,
>=20
> I'm sorry to hear that you're having trouble logging in to your Currensea a=
ccount.
>=20
> Please could you confirm the error message which you are seeing when you t=
ry to log in to your account?
>=20
> Please note you may need to reset your password. To do this, on the login s=
creen on the Currensea app or website, just below where you are asked to ent=
er your password there is a button to 'reset your password'. Please select t=
hat option and enter your email address when prompted.
>=20
> You will then receive an email with a link to reset your password. Please f=
ollow the instructions to complete this process.
>=20
> If you still experience issues logging in via the mobile app, please delet=
e the app entirely, download it again, and reset your password one more time=
. Then please try to log in using the new password.
>=20
> Do let me know if you have any questions, or if there is anything else I c=
an help you with today.
>=20
> Many thanks,
> Rhys
> The Hilton Honors Debit Card Team
>=20
> =09
> Susan Home
> Nov 1, 2024, 11:37 GMT
>=20
> I have tried several times to sign up but I am not receiving an email?
>=20
> Regards
>=20
> Sue Home
> Sent from my iPhone
>=20
> [RGK1L3-663PV]
--Apple-Mail-68A43573-7B6F-4CA0-A65B-F1732A2CCD84
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">I still cannot register I am not getting er=
ror messages it=E2=80=99s just not sending me an enail so I can register<div=
><br><div><div dir=3D"ltr">Sent from my iPhone</div><div dir=3D"ltr"><br><bl=
ockquote type=3D"cite">On Nov 1, 2024, at 11:37=E2=80=AFAM, Rhys (HiltonHono=
rsDebitCard Help) <help.hiltonhonorsdebitcard@currensea.com> wrote:<br=
><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF=
<meta http-equiv=3D"content-type" content=3D"text/html; charset=3Dut=
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<td align=3D"left" valign=3D"top" style=3D"borde=
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<p dir=3D"ltr"></p><div style=3D"margin-top: 2=
5px" data-version=3D"2"><table class=3D"zd-liquid-comment" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbod=
y><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotte=
d #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbo=
dy><tr> <td valign=3D"top" style=3D"padding: 0 15px 0 1=
5px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" st=
yle=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" s=
rc=3D"https://currensea.zendesk.com/system/photos/8607034652956/Screenshot_2=
023-04-28_at_11.16.01.png" data-unique-identifier=3D""> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D=
"top"> <p style=3D"font-family:'Lucida Grande','Lucida Sans Unico=
de','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 1=
8px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr=
"> <strong>Rhys</strong> (Hil=
ton Honors Debit Card) </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sa=
ns',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bo=
ttom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Nov 1, 2024, 11:37 GMT </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0;">Hi there,</p><p dir=3D"ltr" style=3D"color: #2b2e=
2f; line-height: 22px; margin: 15px 0;">I'm sorry to hear that you're having=
trouble logging in to your Currensea account.</p><p dir=3D"ltr" style=3D"co=
lor: #2b2e2f; line-height: 22px; margin: 15px 0;">Please could you confirm t=
he error message which you are seeing when you try to log in to your account=
?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px=
0;">Please note you may need to reset your password. To do this, on the log=
in screen on the Currensea app or website, just below where you are asked to=
enter your password there is a button to 'reset your password'. Please sele=
ct that option and enter your email address when prompted.</p><p dir=3D"ltr"=
style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">You will then r=
eceive an email with a link to reset your password. Please follow the instru=
ctions to complete this process.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">If you still experience issues logging in=
via the mobile app, please delete the app entirely, download it again, and r=
eset your password one more time. Then please try to log in using the new pa=
ssword.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin=
: 15px 0;">Do let me know if you have any questions, or if there is anything=
else I can help you with today.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Many thanks, <br>
Rhys<br>
The Hilton Honors Debit Card Team</p><p dir=3D"ltr"></p></div> =
</td> </tr> </tbody></table> </td> </tr></tbody></ta=
ble><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cel=
lpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody=
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#c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbo=
dy><tr> <td valign=3D"top" style=3D"padding: 0 15px 0 1=
5px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" st=
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a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-t=
op: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Susan Home</strong> </p> <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdan=
a,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px=
; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Nov 1=
, 2024, 11:37 GMT </p> <div cl=
ass=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0;">I have tried several times to sign up but I am not receiving=
an email?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; mar=
gin: 15px 0;">Regards</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height=
: 22px; margin: 15px 0;">Sue Home<br>Sent from my iPhone</p></div> =
</td> </tr> </tbody></table> </td> </tr></tbody>=
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<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_i=
d">[RGK1L3-663PV]</span>
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"dis=
play:none"> <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http://sche=
ma.org/ViewAction"> <link itemprop=3D"url" href=3D"https://help.hiltonhon=
orsdebitcard.currensea.co.uk/hc/requests/163874"> <meta itemprop=3D"name"=
content=3D"View ticket"> </div></div></div></blockquote></div></div></body=
></html>=
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