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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Important notice about your cancelled direct debit
Date: Tue, 9 Jun 2026 07:31:28 +0100
Message-Id: <5911D935-1FE4-45F1-BDB2-9695EC60AF92@sarahharvey.com>
References: <rMaCzOKIQeOH1LFx2xevbQ@geopod-ismtpd-11>
In-Reply-To: <rMaCzOKIQeOH1LFx2xevbQ@geopod-ismtpd-11>
To: Help Hilton Honors Debit Card <help.hiltonhonorsdebitcard@currensea.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">I have requested a refund of 60 as I cannot=
understand why a yearly fee of 60 is charged for a debit card, I have debit=
cards and credit cards that give be lots of benefits and it costs nothing.<=
div><br></div><div>Disgusting amount of money for absolutely nothing back&nb=
sp;<br id=3D"lineBreakAtBeginningOfSignature"><div dir=3D"ltr">Sent from my i=
Phone</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On Jun 9, 2026, at=
7:21=E2=80=AFAM, Hilton Honors Debit Card <info.hiltonhonorsdebitcard@cu=
rrensea.com> wrote:<br><br></blockquote></div><blockquote type=3D"cite"><=
div dir=3D"ltr">=EF=BB=BF
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src=3D"https://www.currensea.com/hubfs/static/hiltondebitcard/email-logo.pn=
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ne: none; text-decoration: none; -ms-interpolation-mode: bicubic; border: no=
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<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"ce=
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<tbody><tr>
<td><br></td>
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<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse:=
collapse; border-spacing: 0; margin: 0; padding: 0; padding-left: 6.25%; pa=
dding-right: 6.25%; width: 87.5%;padding-top: 30px;font-size: 24px; font-wei=
ght: bold; line-height: 130%; font-family: sans-serif; color:#17285C;">
Hi Susan,
</td>
</tr>
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<tr>
<td align=3D"left" valign=3D"top" style=3D"border-c=
ollapse: collapse; border-spacing: 0; margin: 0; padding: 0; padding-bottom:=
10px; padding-left: 6.25%; padding-right: 6.25%; width: 87.5%; font-size: 1=
5px; font-weight: 300; line-height: 150%; padding-top: 15px; color: #373A3E;=
font-family: sans-serif;" class=3D"body-text">
To save you money, Hilton Honors Debit Card use Dir=
ect Debit to fund any purchases you make on the card, giving you the securit=
y of the Direct Debit Guarantee.
</td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse: collapse; b=
order-spacing: 0; margin: 0; padding: 0; padding-bottom: 10px; padding-left:=
6.25%; padding-right: 6.25%; width: 87.5%; font-size: 15px; font-weight: 30=
0; line-height: 150%; padding-top: 15px; color: #373A3E; font-family: sans-s=
erif;" class=3D"body-text">
We've been notified that your Hilton Honors Debit Card Direct Debit ha=
s been cancelled. This is typically unintentional but means you won't be abl=
e to use your card until it's re-instated, which can take up to 5 working da=
ys.
</td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse: collapse; b=
order-spacing: 0; margin: 0; padding: 0; padding-bottom: 10px; padding-left:=
6.25%; padding-right: 6.25%; width: 87.5%; font-size: 15px; font-weight: 30=
0; line-height: 150%; padding-top: 15px; color: #373A3E; font-family: sans-s=
erif;" class=3D"body-text">
If this was intentional, perhaps due to deferred travel plans, we'd re=
commend instead simply freezing your card (in the app or online). When your c=
ard is frozen it can't be used, but when you do want to use it again you can=
simply unfreeze it and use it straight away.
</td>
</tr>
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<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse: collapse; b=
order-spacing: 0; margin: 0; padding: 0; padding-bottom: 10px; padding-left:=
6.25%; padding-right: 6.25%; width: 87.5%; font-size: 15px; font-weight: 30=
0; line-height: 150%; padding-top: 15px; color: #373A3E; font-family: sans-s=
erif;" class=3D"body-text">
Your account has our auto-reinstate feature turned on to ensure your s=
mooth and uninterrupted use of Hilton Honors Debit Card next time you travel=
. This means we'll be re-instating your Direct Debit in one week. If you=E2=80=
=99d prefer that we don=E2=80=99t, simply log in to your app or via our webs=
ite <a href=3D"https://www.hiltonhonorsdebitcard.currensea.co.uk/customer/ac=
count" target=3D"_blank" style=3D"color:#006D68; font-family: sans-serif; fo=
nt-size: 16px; font-weight: 700; line-height: 160%;text-decoration:none;">he=
re</a> and go to =E2=80=98account=E2=80=99 then select =E2=80=98settings' an=
d turn off the auto-reinstate toggle.
</td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse: collapse; b=
order-spacing: 0; margin: 0; padding: 0; padding-bottom: 10px; padding-left:=
6.25%; padding-right: 6.25%; width: 87.5%; font-size: 15px; font-weight: 30=
0; line-height: 150%; padding-top: 15px; color: #373A3E; font-family: sans-s=
erif;" class=3D"body-text">
If you have any questions or concerns or would like to understand more=
around card security, freezing your card and the Direct Debit Guarantee the=
n please do get in touch.
</td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse: collapse; b=
order-spacing: 0; margin: 0; padding: 0; padding-bottom: 10px; padding-left:=
6.25%; padding-right: 6.25%; width: 87.5%; font-size: 15px; font-weight: 30=
0; line-height: 150%; padding-top: 15px; color: #373A3E; font-family: sans-s=
erif;" class=3D"body-text">
Many thanks,<br>Hilton Honors Debit Card Team
</td>
</tr>
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<td><br><br></td>
</tr>
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</tbody></table>
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"600" style=3D"border:0=
; margin:0 auto; border-collapse: collapse; border-spacing: 0; padding: 0; w=
idth: inherit;
max-width: 600px;" class=3D"wrapper">
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<tbody><tr>
<td><br></td>
</tr>
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<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse: collapse; b=
order-spacing: 0; margin: 0; padding: 0; padding-left: 6.25%; padding-right:=
6.25%; width: 87.5%;font-size: 16px; font-weight: bold; line-height: 150%; f=
ont-family: sans-serif; color: #373A3E;" class=3D"title">
Questions?
</td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"border-collapse: collapse; b=
order-spacing: 0; margin: 0; padding: 0; padding-left: 6.25%; padding-right:=
6.25%; width: 87.5%;font-size: 14px;font-weight: 300;line-height: 150%; fon=
t-family: sans-serif;">
This is an automated message. If you need help or support with your H=
ilton Honors Debit Card account please directly contact <a href=3D"mailto:he=
lp.hiltonhonorsdebitcard@currensea.com" target=3D"_blank" style=3D"font-fami=
ly: sans-serif;font-weight: 700;text-decoration:none;color:#006D68;">support=
</a> where one of our team will help.
</td>
</tr>
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<tr>
<td><br></td>
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<td><br><br></td>
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<tr>
<td valign=3D"top" align=3D"center" style=3D"border-collapse: collapse=
; border-spacing: 0; margin: 0 auto; padding: 0; padding-left: 6.25%; paddin=
g-right: 6.25%; width: 87.5%; font-size: 13px; font-weight: 400; line-height=
: 150%;
padding-bottom: 20px;
color:#C0C4C8;
font-family: sans-serif;" class=3D"footer">
<a href=3D"https://www.hiltonhonorsdebitcard.currensea.co.uk" target=
=3D"_blank" style=3D"color:#006D68; font-family: sans-serif; font-size: 16px=
; font-weight: 700; line-height: 160%;text-decoration:none;">hiltonhonorsdeb=
itcard.currensea.co.uk</a><br>25 Wilton Rd, Pimlico, London=E2=80=8E SW1V 1L=
W.
<br>We are authorised by the Financial Conduct Authority (reference 8=
43507)
<br>
<br>
</td>
</tr>
</tbody></table>
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</div></blockquote></div></body></html>=
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