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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: JD
Date: Wed, 24 Aug 2022 14:35:54 +0100
Message-Id: <C9EA8FD7-F922-4A7E-9C94-64C529AC03EC@sarahharvey.com>
References: <CAGNiGB7YZr3M63m17fiySinPss4ZmoZh=U2OWbrLWvdwif5jMg@mail.gmail.com>
In-Reply-To: <CAGNiGB7YZr3M63m17fiySinPss4ZmoZh=U2OWbrLWvdwif5jMg@mail.gmail.com>
To: Irina Burakova <irina.burakova@gmail.com>

Irena

Can you do a teams this afternoon? Or tomorrow morning=20

Regards

Sue=20

Sent from my iPhone

> On Aug 23, 2022, at 4:55 PM, Irina Burakova <irina.burakova@gmail.com> wro=
te:
>=20
> =EF=BB=BFHi Sue,
>=20
> I am absolutely fine with the work description and an extra brief TUI
> HR has provided.
> It is ok not to deal with the customers directly and instead manage
> their booking and other details on the system, which is more
> preferable for me.
> I have not been working directly with the customers as a Customer
> Service adviser would normally do.
> In my recent job I was supporting CS to solve the customers' problems
> (working on the system), and this was just a part of the wide range of
> my daily activities and tasks (how it is indicated in my CV and could
> be explained in greater detail in the job interview).
> I am glad TUI offers permanent opportunities and would like to have a
> meeting with them.
>=20
> Regards
> Irina Burakova
>=20
>> On Tue, Aug 23, 2022 at 4:33 PM <sue@sarahharvey.com> wrote:
>>=20
>> Irena
>>=20
>>=20
>>=20
>>=20
>>=20
>> Good to talk to you earlier see the attached JD with extra brief from one=
 of the managers =C2=A311 per hour normal office hours Mon-Fri
>>=20
>>=20
>>=20
>> I have just been given an extra brief from TUI HR, the role will not be d=
ealing with customers more internal staff so let me know you are okay still w=
ith this:-
>>=20
>> I just wanted to clarify the role which we have available does not involv=
e speaking to customers on the telephone. The main task is around fixing cus=
tomer bookings using internal systems and speaking with internal colleagues w=
here required. It requires great attention to detail, analytical & investiga=
tory skills as well as being computer literate navigating through different i=
nternal systems as well as Microsoft Excel & Teams. The tasks being complete=
d are very repetitive, although the individual outcomes may differ. The idea=
l candidate will meet the above skillsets and also be ok with repetitive tas=
ks working both individually as well as part of a team.
>>=20
>>=20
>>=20
>> If you are interested there is half an hour brief teams and then a start.=
 TUI have said there could be opportunities for the right candidates on a pe=
rm basis.
>>=20
>>=20
>>=20
>>=20
>>=20
>> Regards
>>=20
>>=20
>>=20
>> Sue
>>=20
>>=20
>>=20
>>=20
>>=20
>>=20
>>=20
>> Sue Home
>>=20
>> Senior Consultant
>> Sarah Harvey Limited
>> 15 Rural Innovation Centre
>>=20
>> Kenilworth
>> Warwickshire
>> CV8 2LG
>> Tel: +0044(0)01926450545
>> Mobile:+44(0)7714734418
>>=20
>>=20
>>=20
>> We respect our clients' privacy. Your personal details will not be shared=
 with third parties as per Sarah Harvey GDPR policy. By submitting your deta=
ils you consent to being contacted by Sarah Harvey Limited by telephone and e=
mail for this and similar positions. Please see our website for further GDPR=
 information at www.sarahharvey.com.
>>=20
>>=20