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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: New customer message on 14 May 2026 at 14:15
Date: Fri, 22 May 2026 16:55:49 +0100
Message-Id: <3FFC27FC-7303-4515-A31F-00FC1FA857CC@sarahharvey.com>
References: <177897411852.6200.15390796820573683797.ticket-id-gAAAAABqCP2mDSOd2fsyaerYfMRIuxP10Utz5mWXokn90Gdc1EqLuuigMWU1DJ-h_GBnqaLRcpvPmXDjll4C5b-zo3PdJY-C4Q==@gorgias.com>
In-Reply-To: <177897411852.6200.15390796820573683797.ticket-id-gAAAAABqCP2mDSOd2fsyaerYfMRIuxP10Utz5mWXokn90Gdc1EqLuuigMWU1DJ-h_GBnqaLRcpvPmXDjll4C5b-zo3PdJY-C4Q==@gorgias.com>
To: Support VAULTBAG <support@vaultbagco.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">I have received my bag how do I return?&nbs=
p;<br id=3D"lineBreakAtBeginningOfSignature"><div dir=3D"ltr">Sent from my i=
Phone</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On May 17, 2026, a=
t 12:28=E2=80=AFAM, VAULTBAG Support <support@vaultbagco.com> wrote:<b=
r><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF=
<div>Hi Susan,</div><div><br></div><div>Thank you for your message, and I=E2=
=80=99m very sorry for the disappointment this has caused.<br><br>To explain=
the process: once your parcel leaves our warehouse under the Priority Dispa=
tch service, it is handed over to the courier. At that point, the courier is=
responsible for scanning, updating the tracking, and completing the deliver=
y. Occasionally, there can be delays in their local processing or scanning, w=
hich is why the tracking may show =E2=80=9Cwaiting for details=E2=80=9D even=
though the parcel is already in their network.<br><br>We continue to monito=
r the parcel closely and will escalate with the courier if there is no movem=
ent within the expected timeframe. If the parcel arrives while you are away a=
nd is returned to us, we will, of course, process a full refund for you.<br>=
<br>I completely understand your frustration, and we are very sorry for the i=
nconvenience. Please rest assured, we will keep you updated and support you u=
ntil this is resolved.</div><div><br></div><div><strong>Kind regards,</stron=
g></div><div>Josie</div><div><strong>Customer Support | VAULTBAG=C2=AE</stro=
ng></div><div><a href=3D"http://vaultbagco.com/" target=3D"_blank">vaultbagc=
o.com</a><br> </div><div class=3D"gorgias_extra"><br><div class=3D"gorgias_q=
uote">On Sat, May 16 2026, at 05:49 AM, Susan Home <span dir=3D"ltr"><<a h=
ref=3D"mailto:sue@sarahharvey.com" target=3D"_blank">sue@sarahharvey.com</a>=
></span> wrote:<br><blockquote class=3D"gorgias_quote" style=3D"margin:0 0=
0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><meta content=3D"text/h=
tml; charset=3Dutf-8" http-equiv=3D"content-type">For a currier Company to h=
ave a parcel over a week and not deliver is a disgrace.<div><br></div><div>I=
go away Monday for 9 days, when I return the parcel will be returned back t=
o you as I will not need it .Hope the nine pounds I spent on VIP delivery bo=
des you well. </div><div><br></div><div>Have a lovely day </div></=
blockquote></div></div></div></blockquote></body></html>=
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