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Date: Wed, 21 Dec 2016 11:58:20 +0000
From: Sarah Stainton <sarah@sarahharvey.com>
To: diana obaze <ladydiana112@yahoo.com>
Subject: Re: HR Co-ordinator role with Jaguar Landrover Order no 31452
Organization: Sarah Harvey Ltd
In-Reply-To: <05BEDF84-14E9-4DAB-B29C-32DB64D8C21E@yahoo.com>
References: <20161218203336.62E3740DFE@app03>
 <2891226f8c37e9dff1c26301a21cc22c@sarahharvey.com>
 <05BEDF84-14E9-4DAB-B29C-32DB64D8C21E@yahoo.com>
Message-ID: <fd45d3714a2565ce697f645afe87c9a8@sarahharvey.com>
X-Sender: sarah@sarahharvey.com
User-Agent: Roundcube Webmail/0.8.1

Hi Diana

Many thanks for getting back to me!

Regards

Sarah

Sarah Stainton
Senior Consultant
Sarah Harvey Ltd
37 Chandos Street,
Leamington Spa
CV32 4RL
Tel 01926 450545


On 2016-12-21 11:56, diana obaze wrote:
> Hello Sarah
>
> Yes finally, was good to speak to you as well.
>
> And yes I am happy for you to put my CV through for the role.
>
>
>
>
>
>
> My date of birth 27 March 1982.
>
> Pleas see attached right to work evidence.
>
> Sorry if the attached meant don't come out like they should, sending
> it from my phone.
> Hope to speak to you soon.
>
> Many thanks for today.
>
> Diana
>
> Sent from my iPhone
>
>> On 21 Dec 2016, at 11:13, Sarah Stainton <sarah@sarahharvey.com> 
>> wrote:
>>
>> Hi Diana
>>
>> It was good to speak to you this morning...at last!
>> Please see below the job specification for the HR consultant role 
>> order number 31452 with JLR.  Please can you reply to this email to 
>> confirm that you are happy for me to put you forward?  Please can I 
>> also have your date of birth to be able to put you on their system?
>> As discussed, I will also need to see a copy of your right to work 
>> in the UK.
>>
>> Regards
>>
>> Sarah
>>
>> Division: Human Resources
>> Location: 10 - Whitley(WHIT)
>> Position Description:
>> The Opportunity Acting as an integral member of the HR Direct team, 
>> you will be responsible for providing front line HR support to Jaguar 
>> Land Rover employees across the UK and International HR Managers. You 
>> will be responsible for providing consistent and best practice HR 
>> advice whilst adhering to SLA¿s and maintaining good customer 
>> satisfaction feedback. This role is at the front end of the new HR 
>> Direct service that has recently been launched and is a great 
>> opportunity for an individual wishing to progress with their HR 
>> career.
>> Skills Required:
>> 3 KEY SKILLS REQUIRED: 1)HR generalist experience 2)Ability to work 
>> in a fast paced environment, working with a proactive approach to 
>> change 3)Excellent communication skills - spoken and written
>> Skills Preferred:
>> Key Performance Indicators 1)Speed of Answer of Telephone Enquiries 
>> to Contact Centre 2)First Contact Resolution of Tickets received by 
>> Contact Centre 3)Considered responses given to Email and Portal 
>> responses 3)Case Resolution to Tickets received Key Accountabilities 
>> and Responsibilities 1) Is first point of contact for customer, 
>> answering customer queries (telephone and email) on policy and 
>> procedures 2)Responsible for building rapport with customers, 
>> accurately understanding customer query, and delivering excellent 
>> service to customers by dealing with as many customer queries as 
>> possible on first contact 3)Executes transactions on behalf of the 
>> employee 4)Triages customer requests and queries, applying judgement 
>> to hand over complex queries to the complex query management team or 
>> specialist queries to Professional Services 5)Effectively utilises the 
>> ticketing tool by creating, accurately recording and managing customer 
>> requests 6)Promotes the use of customer self service by coaching 
>> customers to utilise portal 7)Responsible for documenting and 
>> escalating issues and problems as they arise 8)Redirects non HR 
>> queries as required 9)Undertake any other work as directed by their 
>> line manager in connection with their job as may be requested from 
>> time to time Key Interactions 1)All Jaguar Land Rover UK employees 
>> 2)Trade Unions 3)International HR Managers 4)Other supporting 
>> functions i.e. Payroll, Business Protection, IT, Company Vehicles, 
>> Manpower 5)Other HR functions ¿ HRBP, CoE 6)Internal HR Direct teams ¿ 
>> Tier 1 Service Operations and Tier 2
>> Experience Required:
>> Essential: 1) Excellent communication skills ¿ both spoken and 
>> written 2) Strong generalist HR experience of at least 3-4 years 
>> including working knowledge of key HR practices such as disciplinary, 
>> grievances, absence management and recruitment 3) Strong ability to 
>> organise self to ensure prioritisation of workload to meet SLA¿s 4) 
>> Ability to work in a fast paced environment with a proactive approach 
>> to change 5) Relevant degree or equivalent experience preferred 6) IT 
>> Literate including strong working knowledge of Microsoft Word, 
>> PowerPoint and Excel
>> Experience Preferred:
>> Desirable: 1) SAP Proficient including use of PB, PA and PPOSE 2) 
>> Working knowledge of ticketing systems ¿ preferably CloudforService 
>> (C4S)
>> Education Required:
>> CIPD qualified or working towards qualification
>>
>> Sarah Stainton
>> Senior Consultant
>> Sarah Harvey Ltd
>> 37 Chandos Street,
>> Leamington Spa
>> CV32 4RL
>> Tel 01926 450545
>>

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