HEX

File: D:/hMailServer/Data/sarahharvey.com/sarah/FA/{FAFA0A53-9665-4426-99A2-1934DD67D4D5}.eml
From: Michelle Owen <mlowen020609@icloud.com>
Content-Type: text/plain;
	charset=utf-8
Content-Transfer-Encoding: quoted-printable
Mime-Version: 1.0 (1.0)
Date: Mon, 8 Jul 2019 20:25:57 +0100
Subject: Re: Medical Receptionist Tel interview
Message-Id: <0B7DF91F-245C-43C5-A240-7DCE67BA2E24@icloud.com>
References: <50A2203C-7242-48FB-B47C-D0F8B1F135C3@icloud.com> <9E9D471F8ED14FFE96CDEE8CA110A9C6@Consultant2PC> <5B90BD67-E7AE-482D-AE63-703A745BA9EC@icloud.com> <AC6D52253245441FB9218EA2C51C7E74@Consultant2PC> <34A6D175-F916-4ABF-8BAD-C415C1F3DA3C@icloud.com> <FD05ACF1D33549B3AF947CC1C428CAE9@Consultant2PC> <E96A9FE6-3BB5-416C-83BC-C8F166C827AA@icloud.com> <FA82BD9D18F7437385157BC6488CCB4A@Consultant2PC> <E13E511E-9AD8-4FB2-8B52-9737F88708B7@icloud.com> <BA87E51F1E6F42EE8DE7A7E603E0749A@Consultant2PC>
In-Reply-To: <BA87E51F1E6F42EE8DE7A7E603E0749A@Consultant2PC>
To: Sarah Canning <sarah@sarahharvey.com>

Hi Sarah,

Today was great, I really enjoyed it. Hopefully I=E2=80=99ll eventually be o=
f some use to them =F0=9F=98=84

Thank you again so much.

Kindest regards=20
Michelle

Sent from my iPhone

> On 8 Jul 2019, at 14:25, Sarah Canning <sarah@sarahharvey.com> wrote:
>=20
> Hi Michelle
>=20
> Hope you had a great weekend
>=20
> How did it go today?
>=20
> Sarah Canning
> Sarah Harvey Limited
>=20
> We respect our clients' privacy. Your personal details will not be shared w=
ith third parties as per Sarah Harvey GDPR policy. By submitting your detail=
s you consent to being contacted by Sarah Harvey Limited by telephone and em=
ail for this and similar positions. Please see our website for further GDPR i=
nformation at www.sarahharvey.com
> Sarah Harvey House
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
>=20
> Tel: +44(0) 1926 450545
> Direct dial- 01926350413
> email: sarah@sarahharvey.com
>=20
> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredite=
d and a member of the Chamber of Commerce.
> Established in 1985 Sarah Harvey Recruitment Consultants have gained a rep=
utation for providing a professional, fast and efficient service within the c=
ommercial, engineering, technical and managerial sectors
> -----Original Message----- From: Michelle Owen
> Sent: Friday, July 5, 2019 3:48 PM
> To: Sarah Canning
> Subject: Re: Medical Receptionist Tel interview
>=20
> Hi Sarah,
>=20
> So sorry I missed your call, I=E2=80=99ve been out and about this afternoo=
n. Thank you so much, I=E2=80=99m so pleased. Thank you for all your help, I=
 really appreciate it.
>=20
> Hope you have a wonderful weekend.
>=20
> Speak to you on Monday.
>=20
> Kindest regards
> Michelle
>=20
> Sent from my iPhone
>=20
>> On 5 Jul 2019, at 15:41, Sarah Canning <sarah@sarahharvey.com> wrote:
>>=20
>> Hi Michelle
>>=20
>> I have tried to call you this afternoon but not been able to reach you!
>>=20
>> Congratulations on the offer, very pleased for you! let me know how you g=
et on on Monday
>>=20
>> Have a great weekend
>>=20
>>=20
>>=20
>>=20
>> Sarah Canning
>> Sarah Harvey Limited
>>=20
>> We respect our clients' privacy. Your personal details will not be shared=
 with third parties as per Sarah Harvey GDPR policy. By submitting your deta=
ils you consent to being contacted by Sarah Harvey Limited by telephone and e=
mail for this and similar positions. Please see our website for further GDPR=
 information at www.sarahharvey.com
>> Sarah Harvey House
>> 37 Chandos Street
>> Leamington Spa
>> Warwickshire
>> CV32 4RL
>>=20
>> Tel: +44(0) 1926 450545
>> Direct dial- 01926350413
>> email: sarah@sarahharvey.com
>>=20
>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredit=
ed and a member of the Chamber of Commerce.
>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a re=
putation for providing a professional, fast and efficient service within the=
 commercial, engineering, technical and managerial sectors
>> -----Original Message----- From: Michelle Owen
>> Sent: Friday, July 5, 2019 9:00 AM
>> To: Sarah Canning
>> Subject: Re: Medical Receptionist Tel interview
>>=20
>> Hi Sarah,
>>=20
>> Thank you! I=E2=80=99ll let you know how it goes.
>>=20
>> Thanks for all your help.
>>=20
>> Kindest regards
>> Michelle
>>=20
>> Sent from my iPhone
>>=20
>>> On 5 Jul 2019, at 08:10, Sarah Canning <sarah@sarahharvey.com> wrote:
>>>=20
>>> Thats great news !!!
>>>=20
>>> What time is your interview?
>>>=20
>>>=20
>>> Chase Meadow Health Centre
>>>=20
>>> 2 Alder Meadow
>>>=20
>>> Warwick
>>>=20
>>> CV34 6JY
>>>=20
>>>=20
>>>=20
>>>=20
>>> Sarah Canning
>>> Sarah Harvey Limited
>>>=20
>>> We respect our clients' privacy. Your personal details will not be share=
d with third parties as per Sarah Harvey GDPR policy. By submitting your det=
ails you consent to being contacted by Sarah Harvey Limited by telephone and=
 email for this and similar positions. Please see our website for further GD=
PR information at www.sarahharvey.com
>>> Sarah Harvey House
>>> 37 Chandos Street
>>> Leamington Spa
>>> Warwickshire
>>> CV32 4RL
>>>=20
>>> Tel: +44(0) 1926 450545
>>> Direct dial- 01926350413
>>> email: sarah@sarahharvey.com
>>>=20
>>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredi=
ted and a member of the Chamber of Commerce.
>>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a r=
eputation for providing a professional, fast and efficient service within th=
e commercial, engineering, technical and managerial sectors
>>> -----Original Message----- From: Michelle Owen
>>> Sent: Thursday, July 4, 2019 4:56 PM
>>> To: Sarah Canning
>>> Subject: Re: Medical Receptionist Tel interview
>>>=20
>>> Dear Sarah,
>>>=20
>>> Could you possibly send me the address and postcode for the surgery as I=
 have a face to face interview tomorrow =F0=9F=98=8A
>>>=20
>>> Kindest regards
>>> Michelle Owen
>>>=20
>>> Sent from my iPhone
>>>=20
>>>> On 4 Jul 2019, at 10:02, Sarah Canning <sarah@sarahharvey.com> wrote:
>>>>=20
>>>> Good morning Michelle i am delighted to confirm your telephone intervie=
w today at 4pm for the Medical receptionist
>>>>=20
>>>> Sarah Hargreaves Operation Manager will be calling you
>>>>=20
>>>> Please allow at least 30 minutes for the call and be in a quiet place w=
here you will not be interrupted.
>>>>=20
>>>> If you have any questions please let me know
>>>>=20
>>>>=20
>>>> Sarah Canning
>>>> Sarah Harvey Limited
>>>>=20
>>>> We respect our clients' privacy. Your personal details will not be shar=
ed with third parties as per Sarah Harvey GDPR policy. By submitting your de=
tails you consent to being contacted by Sarah Harvey Limited by telephone an=
d email for this and similar positions. Please see our website for further G=
DPR information at www.sarahharvey.com
>>>> Sarah Harvey House
>>>> 37 Chandos Street
>>>> Leamington Spa
>>>> Warwickshire
>>>> CV32 4RL
>>>>=20
>>>> Tel: +44(0) 1926 450545
>>>> Direct dial- 01926350413
>>>> email: sarah@sarahharvey.com
>>>>=20
>>>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accred=
ited and a member of the Chamber of Commerce.
>>>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a r=
eputation for providing a professional, fast and efficient service within th=
e commercial, engineering, technical and managerial sectors
>>>> -----Original Message----- From: Michelle Owen
>>>> Sent: Wednesday, July 3, 2019 9:14 AM
>>>> To: Sarah Canning
>>>> Subject: Re: Medical Receptionist position
>>>>=20
>>>> Dear Sarah,
>>>>=20
>>>> Thank you so much for getting back to me. The hours are ideal for me as=
 I have three children. I would very much like to apply, if possible.
>>>>=20
>>>> I look forward to hearing from you soon.
>>>>=20
>>>> Kindest regards
>>>> Michelle Owen
>>>>=20
>>>> Sent from my iPhone
>>>>=20
>>>>> On 3 Jul 2019, at 08:10, Sarah Canning <sarah@sarahharvey.com> wrote:
>>>>>=20
>>>>> Good morning Michelle
>>>>>=20
>>>>> Thank you for your interest - this position is to cover someone whilst=
 they are off for 8 month
>>>>>=20
>>>>> The hours of work are
>>>>>=20
>>>>> Mon 8 -1.30pm
>>>>> Tue 1 - 6.30pm
>>>>> Thu 8 -1.30pm
>>>>> Fri 8 - 1.30pm
>>>>>=20
>>>>> Plus working 1 in 6 Saturdays from 8-11.30am - also covering holiday w=
here necessary
>>>>>=20
>>>>> Please see job spec attached
>>>>>=20
>>>>> JOB TITLE:    RECEPTIONIST
>>>>> RESPONSIBLE TO:    Operations Manager
>>>>> RESPONSIBLE FOR:    n/a
>>>>> JOB PURPOSE:    =E2=80=A2    Greeting patients and visitors in an effi=
cient and
>>>>> courteous manner
>>>>> =E2=80=A2    Provide an effective and polite telephone enquiry service=

>>>>> =E2=80=A2    Proactively communicate information between relevant pati=
ents, doctors
>>>>> and professionals
>>>>>=20
>>>>> RECEPTION STAFF JOB DESCRIPTION
>>>>>=20
>>>>> Reception
>>>>> To ensure receptionists on duty are at their desks and ready to begin t=
heir
>>>>> duties at the required time, working under directives from the doctors=
 and
>>>>> adhering to practice policies.
>>>>>=20
>>>>> Meet and greet patients and visitors to the Surgery, making sure visit=
ors
>>>>> sign in and patients arrive themselves via the touch screen or by ours=
elves,
>>>>> via the Emis system.
>>>>> Directing visitors to relevant areas.
>>>>> Announcing arrival of patients for outside services, Podiatry, Physio,=
 AAA
>>>>> screening, IAPTS, Specsavers, Digital Retinopathy.
>>>>>=20
>>>>> Telephone
>>>>> Answer telephone and deal with calls, redirecting to other staff membe=
rs and
>>>>> clinicians as necessary. Taking and forwarding messages to clinicians a=
nd
>>>>> all staff members.
>>>>>=20
>>>>> Appointments
>>>>> Make appointments for both Doctors and nurses as necessary, both by
>>>>> telephone and face to face and when requested being aware of restricti=
ons
>>>>> and clinician requests. Re-scheduling and cancelling when necessary.
>>>>> Adhering to requests to book patients in as a task following test resu=
lts
>>>>> and Docman letters. Confirming minor op appointments and making sure
>>>>> Saturday morning appointments are available one week in advance for on=
 line
>>>>> bookings.
>>>>> Booking Rep appointments when diary permits.
>>>>>=20
>>>>> Home Visits
>>>>> Take details of, and book, home visits on screen for housebound patien=
ts.
>>>>> Print off home visit summary and put details in visits book.
>>>>>=20
>>>>> Prescriptions
>>>>> Deal with prescription requests via fax, email, post, housebound, pati=
ent
>>>>> requests, prescriptions box, by hand, from pharmacies, printing off
>>>>> prescriptions and distributing them to Doctors for signature. Using th=
e EPS2
>>>>> system for electronic transfer. After signing, sorting prescriptions a=
nd
>>>>> putting them into relevant Pharmacy pouches and reception box, for
>>>>> collection by patients, and then distributing them to patients, pharma=
cies
>>>>> etc. Dealing with prescription queries from patients and pharmacies.
>>>>> Processing requests from Appliance companies and sending prescriptions=
 out
>>>>> to them. Postal prescription requests and read coding details on scree=
n.
>>>>> Preparing prescriptions for Dossette box patients, contacting patients=

>>>>> regarding prescriptions.
>>>>>=20
>>>>> Post
>>>>> Opening post - stamping and pass for scanning. Distributing promotion m=
ail
>>>>> to various Doctors and Nurses and post to Practice Manager.
>>>>> Courier Post - open letters, stamp and pass for scanning. Check x-ray
>>>>> results against screen and when necessary pass to relevant Doctor.
>>>>>=20
>>>>>=20
>>>>> Test Results
>>>>> Dealing with results requested by patient, both by phone and face to f=
ace,
>>>>> giving details as directed by Doctor.
>>>>> Taking results via fax and telephone, from both the path lab and
>>>>> consultants, and passing these to appropriate Doctor to action.
>>>>>=20
>>>>> Notice Board/ Waiting Room
>>>>> Making sure Notice boards are up to date and posters are current. Ensu=
ring
>>>>> the waiting room is welcoming, brochure rack is tidy and necessary
>>>>> information is clearly on display.
>>>>> Daily cleaning of the touch screen when required
>>>>>=20
>>>>> Ambulance
>>>>> Requesting ambulance service at the request of Doctor, for both emerge=
ncy
>>>>> and routine service, giving relevant information needed and recording
>>>>> details via read code on screen.
>>>>>=20
>>>>> Referrals
>>>>> Radiology/ultrasound/MRI request forms to be entered on the screen and=
 sent
>>>>> off to hospital either by fax or courier.
>>>>> Other referral forms to be dealt with according to instructions from
>>>>> Doctors.
>>>>>=20
>>>>> Tea and coffee
>>>>> Making beverages for Clinical staff morning and afternoon, and also fo=
r any
>>>>> visitors to the Surgery, if required.
>>>>> Loading and emptying the dishwasher and making sure supplies are reple=
nished
>>>>> and tea towels washed on a regular basis.
>>>>>=20
>>>>> Fire Alarm
>>>>> Testing the fire alarm on a weekly basis, liaising with the alarm comp=
any,
>>>>> prior and post, test, updating the folder weekly if required.
>>>>>=20
>>>>> On-line bookings
>>>>> Taking requests from patients, via email, to register for the on-line
>>>>> facility. Actioning the request and preparing paperwork for patient to=

>>>>> collect on production of ID.
>>>>>=20
>>>>> House keeping
>>>>> Dealing and completing weekly housekeeping list, including re-ordering=

>>>>> stationary, photocopying, office notice board, urine sample bottles.
>>>>> Re-filling paper in fax machine and printer. Refilling prescription fo=
rms in
>>>>> printer. Please see attached list of housekeeping duties, carried out o=
n a
>>>>> weekly basis.
>>>>>=20
>>>>> GP Notifications
>>>>> Via email recording patient deaths and inpatient emergency admissions.=

>>>>>=20
>>>>> End of day checks
>>>>> Afternoon staff to check all rooms, to ensure rooms are secure and win=
dows
>>>>> are closed.
>>>>>=20
>>>>>=20
>>>>> Surveys
>>>>> Adhering to requests to distribute survey forms and forward completed f=
orms
>>>>> to relevant parties within time scale given.
>>>>>=20
>>>>>=20
>>>>> Blood pressure readings
>>>>> Directing patients to side room with relevant form and briefly explain=
ing
>>>>> how to take reading, showing instructions on board and in book kept in=
 the
>>>>> room. Read code the result onto the screen and passing the form to the=
 duty
>>>>> Doctor.
>>>>>=20
>>>>>=20
>>>>> Shredding
>>>>> Making sure the shredding of private and confidential paperwork and
>>>>> documents is up to date and the shredder is emptied with the waste mat=
erial
>>>>> ready for disposal.
>>>>>=20
>>>>>=20
>>>>> Registration
>>>>> Registration of Temporary, and Immediately Necessary patients to the E=
mis
>>>>> system, as and when required.
>>>>>=20
>>>>>=20
>>>>> Red Basket Duties
>>>>> Making sure the red basket is cleared by the end of each day.
>>>>>=20
>>>>>=20
>>>>> Responsibilities
>>>>> When the cleaners are not in the building, making sure the property is=

>>>>> secure and alarm set.
>>>>> On Saturday morning opening the building and disarming the alarm syste=
m.
>>>>>=20
>>>>>=20
>>>>> Dress code
>>>>> As front line staff, keeping a smart and professional appearance and
>>>>> demeanour, at all times.
>>>>>=20
>>>>>=20
>>>>> Ad hoc duties
>>>>>=20
>>>>> =E2=80=A2    Dealing with additional clerical duties as they arise, eg=
. Cancelling
>>>>> and re-arranging appointments for nurses and doctors if they are unabl=
e to
>>>>> attend due to sickness, or change in circumstances.
>>>>> =E2=80=A2    Sending out DNA letters to patients who have not attended=
 appointments
>>>>> =E2=80=A2    Changing cartridges/toners on photocopier/fax machines
>>>>> =E2=80=A2    Franking mail
>>>>> =E2=80=A2    Arranging reception meetings, and making and putting up o=
f door signs
>>>>> when required
>>>>> =E2=80=A2    Laminating documents when required
>>>>> =E2=80=A2    Photocopying documents for doctors when required
>>>>> =E2=80=A2    Ensuring the water cooler is kept full and cups are avail=
able
>>>>> =E2=80=A2    Attending meetings for Fire Training, CPR training and St=
aff meetings,
>>>>> when required
>>>>> =E2=80=A2    Sign in and out, and direct, Medical Students to the Meet=
ing Room for
>>>>> teaching
>>>>> =E2=80=A2    Adding AAA patient clinics to Emis system, making sure ro=
om is prepared
>>>>> for client    arrivals
>>>>>=20
>>>>> All of the above duties are carried out on a daily basis and carried o=
ut in
>>>>> a professional and dignified manner.
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>> Sarah Canning
>>>>> Sarah Harvey Limited
>>>>>=20
>>>>> We respect our clients' privacy. Your personal details will not be sha=
red with third parties as per Sarah Harvey GDPR policy. By submitting your d=
etails you consent to being contacted by Sarah Harvey Limited by telephone a=
nd email for this and similar positions. Please see our website for further G=
DPR information at www.sarahharvey.com
>>>>> Sarah Harvey House
>>>>> 37 Chandos Street
>>>>> Leamington Spa
>>>>> Warwickshire
>>>>> CV32 4RL
>>>>>=20
>>>>> Tel: +44(0) 1926 450545
>>>>> Direct dial- 01926350413
>>>>> email: sarah@sarahharvey.com
>>>>>=20
>>>>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accre=
dited and a member of the Chamber of Commerce.
>>>>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a=
 reputation for providing a professional, fast and efficient service within t=
he commercial, engineering, technical and managerial sectors
>>>>> -----Original Message----- From: Michelle Owen
>>>>> Sent: Tuesday, July 2, 2019 9:53 PM
>>>>> To: sarah@sarahharvey.com
>>>>> Subject: Medical Receptionist position
>>>>>=20
>>>>> Dear Sarah,
>>>>>=20
>>>>> Please find attached my CV for you to consider for the medical secreta=
ry position.
>>>>>=20
>>>>> Although I have not worked as a receptionist, I am a qualified pharmac=
y dispenser and have worked closely with receptionists and medical staff for=
 several years. I believe I have the necessary patience and understanding ne=
eded for this role.
>>>>>=20
>>>>> I hope to hear from you soon
>>>>> Kindest regards
>>>>> Michelle Owen
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>>=20
>>>>> Sent from my iPhone
>>>>>=20
>>>>=20
>>>>=20
>>>=20
>>>=20
>>=20
>>=20
>=20
>=20