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From: Michelle Owen <mlowen020609@icloud.com>
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Date: Fri, 5 Jul 2019 09:00:52 +0100
Subject: Re: Medical Receptionist Tel interview
Message-Id: <E96A9FE6-3BB5-416C-83BC-C8F166C827AA@icloud.com>
References: <50A2203C-7242-48FB-B47C-D0F8B1F135C3@icloud.com> <9E9D471F8ED14FFE96CDEE8CA110A9C6@Consultant2PC> <5B90BD67-E7AE-482D-AE63-703A745BA9EC@icloud.com> <AC6D52253245441FB9218EA2C51C7E74@Consultant2PC> <34A6D175-F916-4ABF-8BAD-C415C1F3DA3C@icloud.com> <FD05ACF1D33549B3AF947CC1C428CAE9@Consultant2PC>
In-Reply-To: <FD05ACF1D33549B3AF947CC1C428CAE9@Consultant2PC>
To: Sarah Canning <sarah@sarahharvey.com>

Hi Sarah,=20

Thank you! I=E2=80=99ll let you know how it goes.

Thanks for all your help.

Kindest regards=20
Michelle=20

Sent from my iPhone

> On 5 Jul 2019, at 08:10, Sarah Canning <sarah@sarahharvey.com> wrote:
>=20
> Thats great news !!!
>=20
> What time is your interview?
>=20
>=20
> Chase Meadow Health Centre
>=20
> 2 Alder Meadow
>=20
> Warwick
>=20
> CV34 6JY
>=20
>=20
>=20
>=20
> Sarah Canning
> Sarah Harvey Limited
>=20
> We respect our clients' privacy. Your personal details will not be shared w=
ith third parties as per Sarah Harvey GDPR policy. By submitting your detail=
s you consent to being contacted by Sarah Harvey Limited by telephone and em=
ail for this and similar positions. Please see our website for further GDPR i=
nformation at www.sarahharvey.com
> Sarah Harvey House
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
>=20
> Tel: +44(0) 1926 450545
> Direct dial- 01926350413
> email: sarah@sarahharvey.com
>=20
> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredite=
d and a member of the Chamber of Commerce.
> Established in 1985 Sarah Harvey Recruitment Consultants have gained a rep=
utation for providing a professional, fast and efficient service within the c=
ommercial, engineering, technical and managerial sectors
> -----Original Message----- From: Michelle Owen
> Sent: Thursday, July 4, 2019 4:56 PM
> To: Sarah Canning
> Subject: Re: Medical Receptionist Tel interview
>=20
> Dear Sarah,
>=20
> Could you possibly send me the address and postcode for the surgery as I h=
ave a face to face interview tomorrow =F0=9F=98=8A
>=20
> Kindest regards
> Michelle Owen
>=20
> Sent from my iPhone
>=20
>> On 4 Jul 2019, at 10:02, Sarah Canning <sarah@sarahharvey.com> wrote:
>>=20
>> Good morning Michelle i am delighted to confirm your telephone interview t=
oday at 4pm for the Medical receptionist
>>=20
>> Sarah Hargreaves Operation Manager will be calling you
>>=20
>> Please allow at least 30 minutes for the call and be in a quiet place whe=
re you will not be interrupted.
>>=20
>> If you have any questions please let me know
>>=20
>>=20
>> Sarah Canning
>> Sarah Harvey Limited
>>=20
>> We respect our clients' privacy. Your personal details will not be shared=
 with third parties as per Sarah Harvey GDPR policy. By submitting your deta=
ils you consent to being contacted by Sarah Harvey Limited by telephone and e=
mail for this and similar positions. Please see our website for further GDPR=
 information at www.sarahharvey.com
>> Sarah Harvey House
>> 37 Chandos Street
>> Leamington Spa
>> Warwickshire
>> CV32 4RL
>>=20
>> Tel: +44(0) 1926 450545
>> Direct dial- 01926350413
>> email: sarah@sarahharvey.com
>>=20
>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredit=
ed and a member of the Chamber of Commerce.
>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a re=
putation for providing a professional, fast and efficient service within the=
 commercial, engineering, technical and managerial sectors
>> -----Original Message----- From: Michelle Owen
>> Sent: Wednesday, July 3, 2019 9:14 AM
>> To: Sarah Canning
>> Subject: Re: Medical Receptionist position
>>=20
>> Dear Sarah,
>>=20
>> Thank you so much for getting back to me. The hours are ideal for me as I=
 have three children. I would very much like to apply, if possible.
>>=20
>> I look forward to hearing from you soon.
>>=20
>> Kindest regards
>> Michelle Owen
>>=20
>> Sent from my iPhone
>>=20
>>> On 3 Jul 2019, at 08:10, Sarah Canning <sarah@sarahharvey.com> wrote:
>>>=20
>>> Good morning Michelle
>>>=20
>>> Thank you for your interest - this position is to cover someone whilst t=
hey are off for 8 month
>>>=20
>>> The hours of work are
>>>=20
>>> Mon 8 -1.30pm
>>> Tue 1 - 6.30pm
>>> Thu 8 -1.30pm
>>> Fri 8 - 1.30pm
>>>=20
>>> Plus working 1 in 6 Saturdays from 8-11.30am - also covering holiday whe=
re necessary
>>>=20
>>> Please see job spec attached
>>>=20
>>> JOB TITLE:    RECEPTIONIST
>>> RESPONSIBLE TO:    Operations Manager
>>> RESPONSIBLE FOR:    n/a
>>> JOB PURPOSE:    =E2=80=A2    Greeting patients and visitors in an effici=
ent and
>>> courteous manner
>>> =E2=80=A2    Provide an effective and polite telephone enquiry service
>>> =E2=80=A2    Proactively communicate information between relevant patien=
ts, doctors
>>> and professionals
>>>=20
>>> RECEPTION STAFF JOB DESCRIPTION
>>>=20
>>> Reception
>>> To ensure receptionists on duty are at their desks and ready to begin th=
eir
>>> duties at the required time, working under directives from the doctors a=
nd
>>> adhering to practice policies.
>>>=20
>>> Meet and greet patients and visitors to the Surgery, making sure visitor=
s
>>> sign in and patients arrive themselves via the touch screen or by oursel=
ves,
>>> via the Emis system.
>>> Directing visitors to relevant areas.
>>> Announcing arrival of patients for outside services, Podiatry, Physio, A=
AA
>>> screening, IAPTS, Specsavers, Digital Retinopathy.
>>>=20
>>> Telephone
>>> Answer telephone and deal with calls, redirecting to other staff members=
 and
>>> clinicians as necessary. Taking and forwarding messages to clinicians an=
d
>>> all staff members.
>>>=20
>>> Appointments
>>> Make appointments for both Doctors and nurses as necessary, both by
>>> telephone and face to face and when requested being aware of restriction=
s
>>> and clinician requests. Re-scheduling and cancelling when necessary.
>>> Adhering to requests to book patients in as a task following test result=
s
>>> and Docman letters. Confirming minor op appointments and making sure
>>> Saturday morning appointments are available one week in advance for on l=
ine
>>> bookings.
>>> Booking Rep appointments when diary permits.
>>>=20
>>> Home Visits
>>> Take details of, and book, home visits on screen for housebound patients=
.
>>> Print off home visit summary and put details in visits book.
>>>=20
>>> Prescriptions
>>> Deal with prescription requests via fax, email, post, housebound, patien=
t
>>> requests, prescriptions box, by hand, from pharmacies, printing off
>>> prescriptions and distributing them to Doctors for signature. Using the E=
PS2
>>> system for electronic transfer. After signing, sorting prescriptions and=

>>> putting them into relevant Pharmacy pouches and reception box, for
>>> collection by patients, and then distributing them to patients, pharmaci=
es
>>> etc. Dealing with prescription queries from patients and pharmacies.
>>> Processing requests from Appliance companies and sending prescriptions o=
ut
>>> to them. Postal prescription requests and read coding details on screen.=

>>> Preparing prescriptions for Dossette box patients, contacting patients
>>> regarding prescriptions.
>>>=20
>>> Post
>>> Opening post - stamping and pass for scanning. Distributing promotion ma=
il
>>> to various Doctors and Nurses and post to Practice Manager.
>>> Courier Post - open letters, stamp and pass for scanning. Check x-ray
>>> results against screen and when necessary pass to relevant Doctor.
>>>=20
>>>=20
>>> Test Results
>>> Dealing with results requested by patient, both by phone and face to fac=
e,
>>> giving details as directed by Doctor.
>>> Taking results via fax and telephone, from both the path lab and
>>> consultants, and passing these to appropriate Doctor to action.
>>>=20
>>> Notice Board/ Waiting Room
>>> Making sure Notice boards are up to date and posters are current. Ensuri=
ng
>>> the waiting room is welcoming, brochure rack is tidy and necessary
>>> information is clearly on display.
>>> Daily cleaning of the touch screen when required
>>>=20
>>> Ambulance
>>> Requesting ambulance service at the request of Doctor, for both emergenc=
y
>>> and routine service, giving relevant information needed and recording
>>> details via read code on screen.
>>>=20
>>> Referrals
>>> Radiology/ultrasound/MRI request forms to be entered on the screen and s=
ent
>>> off to hospital either by fax or courier.
>>> Other referral forms to be dealt with according to instructions from
>>> Doctors.
>>>=20
>>> Tea and coffee
>>> Making beverages for Clinical staff morning and afternoon, and also for a=
ny
>>> visitors to the Surgery, if required.
>>> Loading and emptying the dishwasher and making sure supplies are repleni=
shed
>>> and tea towels washed on a regular basis.
>>>=20
>>> Fire Alarm
>>> Testing the fire alarm on a weekly basis, liaising with the alarm compan=
y,
>>> prior and post, test, updating the folder weekly if required.
>>>=20
>>> On-line bookings
>>> Taking requests from patients, via email, to register for the on-line
>>> facility. Actioning the request and preparing paperwork for patient to
>>> collect on production of ID.
>>>=20
>>> House keeping
>>> Dealing and completing weekly housekeeping list, including re-ordering
>>> stationary, photocopying, office notice board, urine sample bottles.
>>> Re-filling paper in fax machine and printer. Refilling prescription form=
s in
>>> printer. Please see attached list of housekeeping duties, carried out on=
 a
>>> weekly basis.
>>>=20
>>> GP Notifications
>>> Via email recording patient deaths and inpatient emergency admissions.
>>>=20
>>> End of day checks
>>> Afternoon staff to check all rooms, to ensure rooms are secure and windo=
ws
>>> are closed.
>>>=20
>>>=20
>>> Surveys
>>> Adhering to requests to distribute survey forms and forward completed fo=
rms
>>> to relevant parties within time scale given.
>>>=20
>>>=20
>>> Blood pressure readings
>>> Directing patients to side room with relevant form and briefly explainin=
g
>>> how to take reading, showing instructions on board and in book kept in t=
he
>>> room. Read code the result onto the screen and passing the form to the d=
uty
>>> Doctor.
>>>=20
>>>=20
>>> Shredding
>>> Making sure the shredding of private and confidential paperwork and
>>> documents is up to date and the shredder is emptied with the waste mater=
ial
>>> ready for disposal.
>>>=20
>>>=20
>>> Registration
>>> Registration of Temporary, and Immediately Necessary patients to the Emi=
s
>>> system, as and when required.
>>>=20
>>>=20
>>> Red Basket Duties
>>> Making sure the red basket is cleared by the end of each day.
>>>=20
>>>=20
>>> Responsibilities
>>> When the cleaners are not in the building, making sure the property is
>>> secure and alarm set.
>>> On Saturday morning opening the building and disarming the alarm system.=

>>>=20
>>>=20
>>> Dress code
>>> As front line staff, keeping a smart and professional appearance and
>>> demeanour, at all times.
>>>=20
>>>=20
>>> Ad hoc duties
>>>=20
>>> =E2=80=A2    Dealing with additional clerical duties as they arise, eg. C=
ancelling
>>> and re-arranging appointments for nurses and doctors if they are unable t=
o
>>> attend due to sickness, or change in circumstances.
>>> =E2=80=A2    Sending out DNA letters to patients who have not attended a=
ppointments
>>> =E2=80=A2    Changing cartridges/toners on photocopier/fax machines
>>> =E2=80=A2    Franking mail
>>> =E2=80=A2    Arranging reception meetings, and making and putting up of d=
oor signs
>>> when required
>>> =E2=80=A2    Laminating documents when required
>>> =E2=80=A2    Photocopying documents for doctors when required
>>> =E2=80=A2    Ensuring the water cooler is kept full and cups are availab=
le
>>> =E2=80=A2    Attending meetings for Fire Training, CPR training and Staf=
f meetings,
>>> when required
>>> =E2=80=A2    Sign in and out, and direct, Medical Students to the Meetin=
g Room for
>>> teaching
>>> =E2=80=A2    Adding AAA patient clinics to Emis system, making sure room=
 is prepared
>>> for client    arrivals
>>>=20
>>> All of the above duties are carried out on a daily basis and carried out=
 in
>>> a professional and dignified manner.
>>>=20
>>>=20
>>>=20
>>>=20
>>> Sarah Canning
>>> Sarah Harvey Limited
>>>=20
>>> We respect our clients' privacy. Your personal details will not be share=
d with third parties as per Sarah Harvey GDPR policy. By submitting your det=
ails you consent to being contacted by Sarah Harvey Limited by telephone and=
 email for this and similar positions. Please see our website for further GD=
PR information at www.sarahharvey.com
>>> Sarah Harvey House
>>> 37 Chandos Street
>>> Leamington Spa
>>> Warwickshire
>>> CV32 4RL
>>>=20
>>> Tel: +44(0) 1926 450545
>>> Direct dial- 01926350413
>>> email: sarah@sarahharvey.com
>>>=20
>>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredi=
ted and a member of the Chamber of Commerce.
>>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a r=
eputation for providing a professional, fast and efficient service within th=
e commercial, engineering, technical and managerial sectors
>>> -----Original Message----- From: Michelle Owen
>>> Sent: Tuesday, July 2, 2019 9:53 PM
>>> To: sarah@sarahharvey.com
>>> Subject: Medical Receptionist position
>>>=20
>>> Dear Sarah,
>>>=20
>>> Please find attached my CV for you to consider for the medical secretary=
 position.
>>>=20
>>> Although I have not worked as a receptionist, I am a qualified pharmacy d=
ispenser and have worked closely with receptionists and medical staff for se=
veral years. I believe I have the necessary patience and understanding neede=
d for this role.
>>>=20
>>> I hope to hear from you soon
>>> Kindest regards
>>> Michelle Owen
>>>=20
>>>=20
>>>=20
>>>=20
>>>=20
>>>=20
>>>=20
>>>=20
>>>=20
>>>=20
>>> Sent from my iPhone
>>>=20
>>=20
>>=20
>=20
>=20