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File: D:/hMailServer/Data/sarahharvey.com/sarah/B3/{B3338DFB-3014-4411-A878-CF026E68ECBB}.eml
From: Michelle Owen <mlowen020609@icloud.com>
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Date: Wed, 3 Jul 2019 09:14:27 +0100
Subject: Re: Medical Receptionist position
Message-Id: <5B90BD67-E7AE-482D-AE63-703A745BA9EC@icloud.com>
References: <50A2203C-7242-48FB-B47C-D0F8B1F135C3@icloud.com> <9E9D471F8ED14FFE96CDEE8CA110A9C6@Consultant2PC>
In-Reply-To: <9E9D471F8ED14FFE96CDEE8CA110A9C6@Consultant2PC>
To: Sarah Canning <sarah@sarahharvey.com>

Dear Sarah,

Thank you so much for getting back to me. The hours are ideal for me as I ha=
ve three children. I would very much like to apply, if possible.

I look forward to hearing from you soon.

Kindest regards=20
Michelle Owen

Sent from my iPhone

> On 3 Jul 2019, at 08:10, Sarah Canning <sarah@sarahharvey.com> wrote:
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> Good morning Michelle
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> Thank you for your interest - this position is to cover someone whilst the=
y are off for 8 month
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> The hours of work are
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> Mon 8 -1.30pm
> Tue 1 - 6.30pm
> Thu 8 -1.30pm
> Fri 8 - 1.30pm
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> Plus working 1 in 6 Saturdays from 8-11.30am - also covering holiday where=
 necessary
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> Please see job spec attached
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> JOB TITLE:    RECEPTIONIST
> RESPONSIBLE TO:    Operations Manager
> RESPONSIBLE FOR:    n/a
> JOB PURPOSE:    =E2=80=A2    Greeting patients and visitors in an efficien=
t and
> courteous manner
> =E2=80=A2    Provide an effective and polite telephone enquiry service
> =E2=80=A2    Proactively communicate information between relevant patients=
, doctors
> and professionals
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> RECEPTION STAFF JOB DESCRIPTION
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> Reception
> To ensure receptionists on duty are at their desks and ready to begin thei=
r
> duties at the required time, working under directives from the doctors and=

> adhering to practice policies.
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> Meet and greet patients and visitors to the Surgery, making sure visitors
> sign in and patients arrive themselves via the touch screen or by ourselve=
s,
> via the Emis system.
> Directing visitors to relevant areas.
> Announcing arrival of patients for outside services, Podiatry, Physio, AAA=

> screening, IAPTS, Specsavers, Digital Retinopathy.
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> Telephone
> Answer telephone and deal with calls, redirecting to other staff members a=
nd
> clinicians as necessary. Taking and forwarding messages to clinicians and
> all staff members.
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> Appointments
> Make appointments for both Doctors and nurses as necessary, both by
> telephone and face to face and when requested being aware of restrictions
> and clinician requests. Re-scheduling and cancelling when necessary.
> Adhering to requests to book patients in as a task following test results
> and Docman letters. Confirming minor op appointments and making sure
> Saturday morning appointments are available one week in advance for on lin=
e
> bookings.
> Booking Rep appointments when diary permits.
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> Home Visits
> Take details of, and book, home visits on screen for housebound patients.
> Print off home visit summary and put details in visits book.
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> Prescriptions
> Deal with prescription requests via fax, email, post, housebound, patient
> requests, prescriptions box, by hand, from pharmacies, printing off
> prescriptions and distributing them to Doctors for signature. Using the EP=
S2
> system for electronic transfer. After signing, sorting prescriptions and
> putting them into relevant Pharmacy pouches and reception box, for
> collection by patients, and then distributing them to patients, pharmacies=

> etc. Dealing with prescription queries from patients and pharmacies.
> Processing requests from Appliance companies and sending prescriptions out=

> to them. Postal prescription requests and read coding details on screen.
> Preparing prescriptions for Dossette box patients, contacting patients
> regarding prescriptions.
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> Post
> Opening post - stamping and pass for scanning. Distributing promotion mail=

> to various Doctors and Nurses and post to Practice Manager.
> Courier Post - open letters, stamp and pass for scanning. Check x-ray
> results against screen and when necessary pass to relevant Doctor.
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> Test Results
> Dealing with results requested by patient, both by phone and face to face,=

> giving details as directed by Doctor.
> Taking results via fax and telephone, from both the path lab and
> consultants, and passing these to appropriate Doctor to action.
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> Notice Board/ Waiting Room
> Making sure Notice boards are up to date and posters are current. Ensuring=

> the waiting room is welcoming, brochure rack is tidy and necessary
> information is clearly on display.
> Daily cleaning of the touch screen when required
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> Ambulance
> Requesting ambulance service at the request of Doctor, for both emergency
> and routine service, giving relevant information needed and recording
> details via read code on screen.
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> Referrals
> Radiology/ultrasound/MRI request forms to be entered on the screen and sen=
t
> off to hospital either by fax or courier.
> Other referral forms to be dealt with according to instructions from
> Doctors.
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> Tea and coffee
> Making beverages for Clinical staff morning and afternoon, and also for an=
y
> visitors to the Surgery, if required.
> Loading and emptying the dishwasher and making sure supplies are replenish=
ed
> and tea towels washed on a regular basis.
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> Fire Alarm
> Testing the fire alarm on a weekly basis, liaising with the alarm company,=

> prior and post, test, updating the folder weekly if required.
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> On-line bookings
> Taking requests from patients, via email, to register for the on-line
> facility. Actioning the request and preparing paperwork for patient to
> collect on production of ID.
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> House keeping
> Dealing and completing weekly housekeeping list, including re-ordering
> stationary, photocopying, office notice board, urine sample bottles.
> Re-filling paper in fax machine and printer. Refilling prescription forms i=
n
> printer. Please see attached list of housekeeping duties, carried out on a=

> weekly basis.
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> GP Notifications
> Via email recording patient deaths and inpatient emergency admissions.
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> End of day checks
> Afternoon staff to check all rooms, to ensure rooms are secure and windows=

> are closed.
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> Surveys
> Adhering to requests to distribute survey forms and forward completed form=
s
> to relevant parties within time scale given.
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> Blood pressure readings
> Directing patients to side room with relevant form and briefly explaining
> how to take reading, showing instructions on board and in book kept in the=

> room. Read code the result onto the screen and passing the form to the dut=
y
> Doctor.
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> Shredding
> Making sure the shredding of private and confidential paperwork and
> documents is up to date and the shredder is emptied with the waste materia=
l
> ready for disposal.
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> Registration
> Registration of Temporary, and Immediately Necessary patients to the Emis
> system, as and when required.
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> Red Basket Duties
> Making sure the red basket is cleared by the end of each day.
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> Responsibilities
> When the cleaners are not in the building, making sure the property is
> secure and alarm set.
> On Saturday morning opening the building and disarming the alarm system.
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> Dress code
> As front line staff, keeping a smart and professional appearance and
> demeanour, at all times.
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> Ad hoc duties
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> =E2=80=A2    Dealing with additional clerical duties as they arise, eg. Ca=
ncelling
> and re-arranging appointments for nurses and doctors if they are unable to=

> attend due to sickness, or change in circumstances.
> =E2=80=A2    Sending out DNA letters to patients who have not attended app=
ointments
> =E2=80=A2    Changing cartridges/toners on photocopier/fax machines
> =E2=80=A2    Franking mail
> =E2=80=A2    Arranging reception meetings, and making and putting up of do=
or signs
> when required
> =E2=80=A2    Laminating documents when required
> =E2=80=A2    Photocopying documents for doctors when required
> =E2=80=A2    Ensuring the water cooler is kept full and cups are available=

> =E2=80=A2    Attending meetings for Fire Training, CPR training and Staff m=
eetings,
> when required
> =E2=80=A2    Sign in and out, and direct, Medical Students to the Meeting R=
oom for
> teaching
> =E2=80=A2    Adding AAA patient clinics to Emis system, making sure room i=
s prepared
> for client    arrivals
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> All of the above duties are carried out on a daily basis and carried out i=
n
> a professional and dignified manner.
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> Sarah Canning
> Sarah Harvey Limited
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> We respect our clients' privacy. Your personal details will not be shared w=
ith third parties as per Sarah Harvey GDPR policy. By submitting your detail=
s you consent to being contacted by Sarah Harvey Limited by telephone and em=
ail for this and similar positions. Please see our website for further GDPR i=
nformation at www.sarahharvey.com
> Sarah Harvey House
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
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> Tel: +44(0) 1926 450545
> Direct dial- 01926350413
> email: sarah@sarahharvey.com
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> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredite=
d and a member of the Chamber of Commerce.
> Established in 1985 Sarah Harvey Recruitment Consultants have gained a rep=
utation for providing a professional, fast and efficient service within the c=
ommercial, engineering, technical and managerial sectors
> -----Original Message----- From: Michelle Owen
> Sent: Tuesday, July 2, 2019 9:53 PM
> To: sarah@sarahharvey.com
> Subject: Medical Receptionist position
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> Dear Sarah,
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> Please find attached my CV for you to consider for the medical secretary p=
osition.
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> Although I have not worked as a receptionist, I am a qualified pharmacy di=
spenser and have worked closely with receptionists and medical staff for sev=
eral years. I believe I have the necessary patience and understanding needed=
 for this role.
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> I hope to hear from you soon
> Kindest regards
> Michelle Owen
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> Sent from my iPhone=20
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