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From: "giffgaff" <no_reply@information.giffgaff.com>
To: <bob@sarahharvey.com>
Subject: Sorry you're leaving us
Date: Mon, 13 Jul 2026 14:03:07 +0100
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Let us know why you're going ? ? ?

Member name: bob389


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7HW4VjOuRreMzc7Z4A%3D%3D>

Hi Robert,

As you've recently requested to transfer your number to another network,
we'd love it if you could spare 2 minutes to answer a few questions on why
you've decided to leave.

Start survey
<https://t2.information.giffgaff.com/r/?id=h1e8b488,2bfde,43ade&p1=%40Hp9N
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Your responses will not be used to sell you anything. Your feedback is
appreciated and will be used to help us to improve our service.

Cheers,

The giffgaff team





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Member name: bob389
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We?ve sent this email to you because it is important we gather feedback
about the service you receive for your account: bob389

If you no longer wish to receive surveys, let us know here
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going&nbsp;&zwnj;&nbsp;&zwnj;&nbsp;&zwnj;</p>
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            Member name: bob389
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276px; width: -webkit-calc(304704px - 55200%); min-width: =
-webkit-calc(50%); width: calc(304704px - 55200%); min-width: =
calc(50%);"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" =
border=3D"0" role=3D"presentation" style=3D"overflow: hidden;"><tr><td =
class=3D"gg-e-accessibility-preferences" style=3D"padding-top: 8px; =
padding-bottom: 8px; text-align: left; overflow: hidden;" =
align=3D"left"><label for=3D"accessibility-view--zoom-150" =
class=3D"gg-e-accessibility-preferences__button =
gg-e-accessibility-preferences__button--zoom-150" =
id=3D"accessibility-view--zoom-150-label"><span>+</span></label><label =
for=3D"accessibility-view--zoom-200" =
class=3D"gg-e-accessibility-preferences__button =
gg-e-accessibility-preferences__button--zoom-200" =
id=3D"accessibility-view--zoom-200-label"><span>+</span></label><label =
for=3D"accessibility-view--zoom-250" =
class=3D"gg-e-accessibility-preferences__button =
gg-e-accessibility-preferences__button--zoom-250" =
id=3D"accessibility-view--zoom-250-label"><span>+</span></label><label =
for=3D"accessibility-view--zoom-300" =
class=3D"gg-e-accessibility-preferences__button =
gg-e-accessibility-preferences__button--zoom-300" =
id=3D"accessibility-view--zoom-300-label"><span>+</span></label></td></tr=
></table></div></td></tr><!--<![endif]--><tr>
    <td style=3D"min-height: 56px; background-color: #000000; =
background-image: =
url('https://static.giffgaff.com/design-system/brand/latest/emails/header=
-brand-bg.png'); background-repeat: repeat; background-position: =
'center'; background-size: 20px; width: 20px; height: 56px; background: =
url('https://static.giffgaff.com/design-system/brand/latest/emails/header=
-brand-bg.png') 'center'/20px 56px repeat; overflow: hidden;" =
width=3D"20" height=3D"56" bgcolor=3D"#000000" =
background=3D"https://static.giffgaff.com/design-system/brand/latest/emai=
ls/header-brand-bg.png">
       <!--[if gte mso 9]><v:rect =
xmlns:v=3D"urn:schemas-microsoft-com:vml" fill=3D"true" stroke=3D"false" =
style=3D"width:600px;height:56px;background-color:#000000"><v:fill =
type=3D"frame" =
src=3D"https://static.giffgaff.com/design-system/brand/latest/emails/head=
er-brand-bg.png" /><v:textbox inset=3D"0,4px,0,0"><![endif]-->
      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" =
border=3D"0" role=3D"presentation" style=3D"overflow: hidden;">
        <tr>
          <td style=3D"padding-left: 24px; overflow: hidden;">
            <a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43adc&=
utm_source=3Dgiffgaff&utm_medium=3Demail&utm_campaign=3Demail-OBC099_SURV=
EY_EM_TP1_TA_2&ggCampaign=3Demail-OBC099_SURVEY_EM_TP1_TA_2" =
target=3D"_blank" style=3D"text-decoration: none;" ><img =
alt=3D"giffgaff" =
src=3D"https://www.giffgaff.design/brand/logo/gg-logo.png" height=3D"52" =
style=3D"display: block; background-color: #000000; color: #FFFFFF; =
border: 0; outline: none; height: auto; width: 144px; font-size: 24px; =
line-height: 32px; font-weight: bold;" width=3D"144">
            </a>
          </td>
        </tr>
      </table>
      <!--[if gte mso 9]></v:textbox></v:rect><![endif]-->
    </td>
  </tr>






                    <tr><td class=3D"gg-e-t__white" style=3D"overflow: =
hidden; background-color:#FFFFFF; padding-bottom:16px;"><a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43add&=
p1=3D%40Hp9N7HW4VjOuRreMzc7Z4A%3D%3D" rel=3D"noopener noreferrer" =
style=3D"color: inherit; font-size: inherit; font-family: inherit; =
font-weight: inherit; line-height: inherit; text-decoration: none;" =
><img alt=3D"Let us know why you're going" =
src=3D"https://giffgaffltd-mid-prod2-res.adobe-campaign.com/res/tracking/=
713f92a00655af2a7ad62574c8db5a8d437aa1ab93a56254b769eb8c654d1ad1.png" =
width=3D"600" alt=3D"Please define an alt text" style=3D"display: block; =
width: 100%; max-width: 600px; height: auto;"></a></td></tr><tr><td =
class=3D"gg-e-t__white" style=3D" padding-right: 16px; padding-bottom: =
0px; padding-left: 16px;  color: #000000; overflow: hidden;" =
bgcolor=3D"#ffffff"><p class=3D"gg-e-text gg-e-text__speak" =
style=3D"margin: 0; font-family: 'giffgaff', 'Century Gothic', =
'CenturyGothic', 'AppleGothic', sans-serif; font-size: 16px; =
font-weight: 400; line-height: 24px; padding-bottom: 8px; =
padding-top:8px;">Hi Robert,</p>
<p class=3D"gg-e-text gg-e-text__speak" style=3D"margin: 0; font-family: =
'giffgaff', 'Century Gothic', 'CenturyGothic', 'AppleGothic', =
sans-serif; font-size: 16px; font-weight: 400; line-height: 24px; =
padding-bottom: 8px; padding-top:8px;">As you've recently requested to =
transfer your number to another network, we'd love it if you could spare =
2 minutes to answer a few questions on why you've decided to leave.
</p></td></tr><tr><td class=3D"gg-e-button__container gg-e-t__white" =
style=3D"margin: auto; text-align: center; background-color: #FFFFFF; =
color: #000000; mso-padding-alt: 0; overflow: hidden; padding-top: 16px; =
padding-bottom: 24px; " align=3D"center" bgcolor=3D"#FFFFFF"><!--[if =
mso]><div style=3D"text-align: center;"><v:roundrect =
xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" arcsize=3D"50%" =
strokecolor=3D"#000000" strokeweight=3D"2pt" =
style=3D"v-text-anchor:middle;height:48px;width:160px;" =
href=3D"https://giffgaff.qualtrics.com/jfe/form/SV_eu0wlLYVIafkvyK?mid=3D=
%40Hp9N7HW4VjOuRreMzc7Z4A%3D%3D" fillcolor=3D"#FCC41E"><v:shadow =
on=3D"True" offset=3D"0% 10%" color=3D"black" /><center =
style=3D"mso-color-alt: auto; color:#000000;font-family: Century Gothic, =
CenturyGothic, AppleGothic, sans-serif !important; =
font-size:18px;font-weight:bold;">Start =
survey</center></v:roundrect></div><![endif]--><a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43ade&=
p1=3D%40Hp9N7HW4VjOuRreMzc7Z4A%3D%3D" class=3D"gg-e-text gg-e-button =
gg-e-button--primary" style=3D"mso-hide: all; border: solid 2px #000000; =
border-bottom: solid 6px #000000; padding: 8px 24px; cursor: pointer; =
font-weight: bold; mso-padding-alt: 0; -moz-background-clip: padding; =
-webkit-background-clip: padding-box; background-clip: padding-box; =
font-family: 'Urbane', 'Helvetica', 'arial', sans-serif; =
background-image: linear-gradient(#FCC31E, #FCC31E); background-color: =
#FCC31E; color: #000000; text-decoration: none; border-radius: 24px; =
font-size: 18px;" >Start survey</a></td></tr><tr><td =
class=3D"gg-e-t__white" style=3D" padding-right: 16px; padding-bottom: =
0px; padding-left: 16px;  color: #000000; overflow: hidden;" =
bgcolor=3D"#ffffff"><p class=3D"gg-e-text gg-e-text__speak" =
style=3D"margin: 0; font-family: 'giffgaff', 'Century Gothic', =
'CenturyGothic', 'AppleGothic', sans-serif; font-size: 16px; =
font-weight: 400; line-height: 24px; padding-bottom: 8px; =
padding-top:8px;">Your responses will not be used to sell you anything. =
Your feedback is appreciated and will be used to help us to improve our =
service. </p>
<p class=3D"gg-e-text gg-e-text__speak" style=3D"margin: 0; font-family: =
'giffgaff', 'Century Gothic', 'CenturyGothic', 'AppleGothic', =
sans-serif; font-size: 16px; font-weight: 400; line-height: 24px; =
padding-bottom: 8px; padding-top:8px;">Cheers,</p>
<p class=3D"gg-e-text gg-e-text__speak" style=3D"margin: 0; font-family: =
'giffgaff', 'Century Gothic', 'CenturyGothic', 'AppleGothic', =
sans-serif; font-size: 16px; font-weight: 400; line-height: 24px; =
padding-bottom: 8px; padding-top:8px;">The giffgaff team<br>
<br></p></td></tr>


=20
  <tr>
            <td style=3D"padding-top: 8px; text-align: center; =
font-size: 0; background-color: #000000; overflow: hidden; color: =
#FFFFFF;" align=3D"center" bgcolor=3D"#000000">
              <!--[if (gte mso 9)|(IE)]>
      <table width=3D"100%">
      <tr>
      <td width=3D"380" valign=3D"top">
      <![endif]-->
              <div class=3D"gg-e-multi-col__child" style=3D"width: 100%; =
display: inline-block; vertical-align: top; max-width: 372px;">
                <table width=3D"100%" style=3D"overflow: hidden;">
                  <tr>
                    <td style=3D"padding-left: 16px; text-align: left; =
background-color: #000000; overflow: hidden; color: #FFFFFF;" =
align=3D"left" bgcolor=3D"#000000">
                      <p class=3D"gg-e-text" style=3D"margin: 0; =
letter-spacing: 0.02em; font-family: 'giffgaff', 'Century Gothic', =
'CenturyGothic', 'AppleGothic', sans-serif; font-size: 12px; =
font-weight: 400; line-height: 20px; margin-bottom: 16px;">giffgaff runs =
on the O2 network.=20
            <br>Copyright &copy; 2026=20
            <br>Member name: <a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43adf&=
utm_source=3Dgiffgaff&utm_medium=3Demail&utm_campaign=3Demail-OBC099_SURV=
EY_EM_TP1_TA_2&ggCampaign=3Demail-OBC099_SURVEY_EM_TP1_TA_2" =
style=3D"color: inherit; font-size: inherit; font-family: inherit; =
font-weight: inherit; line-height: inherit; text-decoration: none;" =
>bob389</a></p>
                    </td>
                  </tr>
                </table>
              </div>
              <!--[if (gte mso 9)|(IE)]>
      </td><td width=3D"220" valign=3D"top">
      <![endif]-->



              <div class=3D"gg-e-multi-col__child" =
style=3D"padding-right: 16px; padding-bottom: 16px; width: 100%; =
display: inline-block; vertical-align: top; max-width: 212px; =
padding-top: 8px;">
                <table style=3D"margin: auto; overflow: hidden;">

    <tr>
      <td style=3D"border: solid 2px #FFFFFF; overflow: hidden; =
padding-top: 14px; padding-right: 16px; padding-bottom: 14px; =
padding-left: 16px;"><a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43ae0"=
 style=3D"text-decoration: none;" ><img =
src=3D"https://giffgaffltd-mid-prod2-res.adobe-campaign.com/res/tracking/=
ff7c7d10bed6867460bf081384c5314a717e021c4264c85984c53ea5bdd82796.png" =
alt=3D"tiktok" style=3D"display: block; color: #FFFFFF; letter-spacing: =
0.02em; width: 16px; font-size: 12px; font-weight: 400; line-height: =
18px;" width=3D"16"></a></td>
      <td width=3D"2" style=3D"overflow: hidden;">&nbsp;</td>
      <td style=3D"border: solid 2px #FFFFFF; overflow: hidden; =
padding-top: 14px; padding-right: 16px; padding-bottom: 14px; =
padding-left: 16px;"><a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43ae1"=
 style=3D"text-decoration: none;" ><img =
src=3D"https://giffgaffltd-mid-prod2-res.adobe-campaign.com/res/tracking/=
87979b17f34f64c783f48528190119192c701286f23deb14f4dd71258a23b9ab.png" =
alt=3D"instagram" style=3D"display: block; color: #FFFFFF; =
letter-spacing: 0.02em; width: 16px; font-size: 12px; font-weight: 400; =
line-height: 18px;" width=3D"16"></a></td>
      <td width=3D"2" style=3D"overflow: hidden;">&nbsp;</td>
      <td style=3D"border: solid 2px #FFFFFF; overflow: hidden; =
padding-top: 14px; padding-right: 16px; padding-bottom: 14px; =
padding-left: 16px;"><a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43ae2"=
 style=3D"text-decoration: none;" ><img =
src=3D"https://giffgaffltd-mid-prod2-res.adobe-campaign.com/res/tracking/=
e8a861e8bbf93eb3352869eb7273dd1ca0fb3622177ad14b18bd1aace5552013.png " =
alt=3D"facebook" style=3D"display: block; color: #FFFFFF; =
letter-spacing: 0.02em; width: 16px; font-size: 12px; font-weight: 400; =
line-height: 18px;" width=3D"16"></a></td>
      <td width=3D"2" style=3D"overflow: hidden;">&nbsp;</td>
      <td style=3D"border: solid 2px #FFFFFF; overflow: hidden; =
padding-top: 14px; padding-right: 16px; padding-bottom: 14px; =
padding-left: 16px;"><a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43ae3"=
 style=3D"text-decoration: none;" ><img =
src=3D"https://giffgaffltd-mid-prod2-res.adobe-campaign.com/res/tracking/=
90f90c838dc82e377058454ccf469f15baba4bdb9080d865b77c2d4a3cbe82fc.png" =
alt=3D"twitter" style=3D"display: block; color: #FFFFFF; letter-spacing: =
0.02em; width: 16px; font-size: 12px; font-weight: 400; line-height: =
18px;" width=3D"16"></a></td>
    </tr>
          =20
                </table>
              </div>

              <!--[if (gte mso 9)|(IE)]>
      </td>
      </tr>
      </table>
      <![endif]-->
            </td>
          </tr>




         =20
    <tr>
            <td style=3D"padding-top: 6px; padding-right: 16px; =
padding-left: 16px; background-color: #000000; overflow: hidden; color: =
#FFFFFF;" bgcolor=3D"#000000">
     =20
     =20
                           <p class=3D"gg-e-text" =
style=3D"text-align:center; margin: 0; letter-spacing: 0.02em; =
font-family: 'giffgaff', 'Century Gothic', 'CenturyGothic', =
'AppleGothic', sans-serif; font-size: 12px; font-weight: 400; =
line-height: 20px; margin-bottom: 16px;">We=92ve sent this email to you =
because it is important we gather feedback about the service you receive =
for your account: bob389</p>
                           <p class=3D"gg-e-text" =
style=3D"text-align:center; margin: 0; letter-spacing: 0.02em; =
font-family: 'giffgaff', 'Century Gothic', 'CenturyGothic', =
'AppleGothic', sans-serif; font-size: 12px; font-weight: 400; =
line-height: 20px; margin-bottom: 16px;">If you no longer wish to =
receive surveys, <a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43ae4&=
utm_source=3Dgiffgaff&utm_medium=3Demail&utm_campaign=3Demail-OBC099_SURV=
EY_EM_TP1_TA_2&ggCampaign=3Demail-OBC099_SURVEY_EM_TP1_TA_2&p1=3D%40eqmOu=
xTmgf9vCzTKW9QUXg%3D%3D" _tagid=3D"" target=3D"_blank" =
style=3D"font-size: inherit; line-height: inherit; font-family: =
'giffgaff', 'Century Gothic', 'CenturyGothic', 'AppleGothic', =
sans-serif; font-weight: bold; color: #35ADCE; text-decoration: =
underline;" >let us know here</a>.</p>
                           <p class=3D"gg-e-text" style=3D"text-align: =
center; margin: 0; letter-spacing: 0.02em; font-family: 'giffgaff', =
'Century Gothic', 'CenturyGothic', 'AppleGothic', sans-serif; font-size: =
12px; font-weight: 400; line-height: 20px; margin-bottom: 16px;">We're =
serious about protecting your privacy. To find out more, <a =
href=3D"https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,43ae5&=
utm_source=3Dgiffgaff&utm_medium=3Demail&utm_campaign=3Demail-OBC099_SURV=
EY_EM_TP1_TA_2&ggCampaign=3Demail-OBC099_SURVEY_EM_TP1_TA_2" _tagid=3D"" =
target=3D"_blank" style=3D"font-size: inherit; line-height: inherit; =
font-family: 'giffgaff', 'Century Gothic', 'CenturyGothic', =
'AppleGothic', sans-serif; font-weight: bold; color: #35ADCE; =
text-decoration: underline;" > view our Privacy Policy</a>.</p>          =
          =20
                                                 =20

     =20
     =20
              </td>
          </tr>
   =20

          <!--[if mso | IE]>
                  </table>
                <![endif]-->
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
          </td>
        </tr>
      </table>
      <![endif]-->
  </div>
 =20
<img height=3D'0' width=3D'0' alt=3D'' =
src=3D'https://t2.information.giffgaff.com/r/?id=3Dh1e8b488,2bfde,1'/></b=
ody>
</html>


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