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Reply-To: "Customer Care" <customercare@garolla.co.uk>
From: "Garolla Electric Garage Doors" <NoReply@garolla.co.uk>
To: <bob@sarahharvey.com>
Subject: We're still working on your case - thanks for your patience
Date: Sun, 31 May 2026 16:14:29 +0100
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Enquiry Received
<https://garolla.co.uk>
<https://assets.unlayer.com/projects/136503/1716196157090-Screenshot%20202
4-05-20%20100853.png>
We're still working on your case
We wanted to provide you with an update regarding your case.
Case Number:FSSC - ORD-18033-W8N7L8
Postcode: CV8 3HA
Date Logged: 28/05/2026
We are still actively working on booking an appointment date with your
local engineer.
Our team is committed to resolving your case as promptly and thoroughly as
possible, and we will reach out as soon as we have the next update or a
confirmed date for any necessary action.
Please do not reply to this email, as this inbox is not monitored. For
further assistance, you can contact us via the details below.
We appreciate your continued patience during this time.
Garolla
<https://assets.unlayer.com/projects/136503/1747990854580-4e3b5014-ca0f-f0
11-998a-7c1e5265e70d.png?w=747.5px>
<mailto:customercare@garolla.co.uk> CUSTOMERCARE@GAROLLA.CO.UK
<tel:+448009558017> 0800 955 8017
Garolla Holdings Limited
Unit 9, Velocity Point
Castleton Road
Leeds
LS12 2EE
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<!--<![endif]-->
<table style=3D"font-family:'Montserrat',sans-serif;" =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
border=3D"0">
<tbody>
<tr>
<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:10px;font=
-family:'Montserrat',sans-serif;" align=3D"left">
<table role=3D"presentation" width=3D"100%" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0">
<tbody>
<tr>
<td class=3D"v-text-align" style=3D"padding-right: 0px;padding-left: =
0px;" align=3D"center">
<img align=3D"center" border=3D"0" alt=3D"Garolla Titan roller garage =
door" title=3D"Garolla Titan roller garage door" style=3D"outline: =
none;text-decoration: none;-ms-interpolation-mode: bicubic;clear: =
both;display: inline-block !important;border: none;height: auto;float: =
none;width: 100%;max-width: 575px;" width=3D"575" =
src=3D"https://assets.unlayer.com/projects/136503/1716196157090-Screensho=
t%202024-05-20%20100853.png">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table id=3D"u_content_heading_2" =
style=3D"font-family:'Montserrat',sans-serif;" role=3D"presentation" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" border=3D"0">
<tbody>
<tr>
<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:10px;font=
-family:'Montserrat',sans-serif;" align=3D"left">
<!--[if mso]><table role=3D"presentation" =
width=3D"100%"><tr><td><![endif]-->
<h1 class=3D"v-text-align v-line-height v-font-size" style=3D"margin: =
0px; color: #000000; line-height: 100%; text-align: center; word-wrap: =
break-word; font-family: 'Montserrat',sans-serif; font-size: 27px; =
font-weight: 400;">
<span><span><span><span><span><span style=3D"line-height: 37px;"><span =
style=3D"line-height: 37px;"><span style=3D"line-height: 37px;"><span =
style=3D"line-height: 37px;"><span style=3D"line-height: 37px;"><span =
style=3D"line-height: 37px;"><span style=3D"line-height: 37px;"><span =
style=3D"line-height: 37px;"><strong>We're
still working on your case</strong></span></span> =
</span></span></span></span></span></span></span></span></span></span></s=
pan></h1>
<!--[if mso]></td></tr></table><![endif]--></td>
</tr>
</tbody>
</table>
<table id=3D"u_content_text_12" =
style=3D"font-family:'Montserrat',sans-serif;" role=3D"presentation" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" border=3D"0">
<tbody>
<tr>
<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:10px =
10px 5px;font-family:'Montserrat',sans-serif;" align=3D"left">
<div class=3D"v-text-align v-line-height v-font-size" =
style=3D"font-size: 16px; color: #000000; line-height: 140%; text-align: =
center; word-wrap: break-word;">
<p data-end=3D"358" data-start=3D"217" style=3D"line-height: 140%; =
margin: 0px;">We wanted to provide you with an update regarding your =
case.</p>
<p data-end=3D"358" data-start=3D"217" style=3D"line-height: 140%; =
margin: 0px;"> </p>
<p data-end=3D"484" data-start=3D"360" style=3D"line-height: 140%; =
margin: 0px;"><strong data-end=3D"376" data-start=3D"360">Case =
Number:</strong>FSSC - ORD-18033-W8N7L8</p>
<p data-end=3D"484" data-start=3D"360" style=3D"line-height: 140%; =
margin: 0px;"><strong>Postcode:</strong> CV8 3HA<br data-end=3D"400" =
data-start=3D"397">
<strong data-end=3D"416" data-start=3D"400">Date Logged:</strong> =
28/05/2026</p>
<p data-end=3D"484" data-start=3D"360" style=3D"line-height: 140%; =
margin: 0px;"> </p>
<p data-end=3D"683" data-start=3D"486" style=3D"line-height: 140%; =
margin: 0px;">We are still actively working on booking an appointment =
date with your local engineer.</p>
<p data-end=3D"683" data-start=3D"486" style=3D"line-height: 140%; =
margin: 0px;"> </p>
<p data-end=3D"683" data-start=3D"486" style=3D"line-height: 140%; =
margin: 0px;">Our team is committed to resolving your case as promptly =
and thoroughly as possible, and we will reach out as soon as we have the =
next update or a confirmed date for any necessary action.</p>
<p data-end=3D"683" data-start=3D"486" style=3D"line-height: 140%; =
margin: 0px;"> </p>
<p data-end=3D"683" data-start=3D"486" style=3D"line-height: 140%; =
margin: 0px;">Please do not reply to this email, as this inbox is not =
monitored. For further assistance, you can contact us via the details =
below.</p>
<p data-end=3D"835" data-start=3D"685" style=3D"line-height: 140%; =
margin: 0px;"> </p>
<p data-end=3D"865" data-start=3D"837" style=3D"line-height: 140%; =
margin: 0px;">We appreciate your continued patience during this =
time.</p>
<p data-end=3D"987" data-start=3D"867" style=3D"line-height: 140%; =
margin: 0px;">Garolla</p>
<p data-end=3D"964" data-start=3D"887" style=3D"line-height: 140%; =
margin: 0px;"> </p>
<p data-end=3D"964" data-start=3D"887" style=3D"line-height: 140%; =
margin: 0px;"> </p>
</div>
</td>
</tr>
</tbody>
</table>
<!--[if (!mso)&(!IE)]><!--></div>
<!--<![endif]--></div>
</div>
<!--[if (mso)|(IE)]></td><![endif]--><!--[if =
(mso)|(IE)]></tr></table></td></tr></table><![endif]--></div>
</div>
</div>
<div class=3D"u-row-container" style=3D"padding: 0px;background-color: =
transparent">
<div class=3D"u-row" style=3D"margin: 0 auto;min-width: 320px;max-width: =
595px;overflow-wrap: break-word;word-wrap: break-word;word-break: =
break-word;background-color: transparent;">
<div style=3D"border-collapse: collapse;display: table;width: =
100%;height: 100%;background-color: transparent;">
<!--[if (mso)|(IE)]><table role=3D"presentation" width=3D"100%" =
cellpadding=3D"0" cellspacing=3D"0" border=3D"0"><tr><td =
style=3D"padding: 0px;background-color: transparent;" =
align=3D"center"><table role=3D"presentation" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"width:595px;"><tr =
style=3D"background-color: transparent;"><![endif]--><!--[if =
(mso)|(IE)]><td align=3D"center" width=3D"595" style=3D"width: =
595px;padding: 0px;border-top: 0px solid transparent;border-left: 0px =
solid transparent;border-right: 0px solid transparent;border-bottom: 0px =
solid transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;" valign=3D"top"><![endif]-->
<div class=3D"u-col u-col-100" style=3D"max-width: 320px;min-width: =
595px;display: table-cell;vertical-align: top;">
<div style=3D"height: 100%;width: 100% !important;border-radius: =
0px;-webkit-border-radius: 0px; -moz-border-radius: 0px;">
<!--[if (!mso)&(!IE)]><!-->
<div style=3D"box-sizing: border-box; height: 100%; padding: =
0px;border-top: 0px solid transparent;border-left: 0px solid =
transparent;border-right: 0px solid transparent;border-bottom: 0px solid =
transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
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<table style=3D"font-family:'Montserrat',sans-serif;" =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
border=3D"0">
<tbody>
<tr>
<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:0px;font-=
family:'Montserrat',sans-serif;" align=3D"left">
<table role=3D"presentation" aria-label=3D"divider" height=3D"0px" =
align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;table-layout: =
fixed;border-spacing: 0;mso-table-lspace: 0pt;mso-table-rspace: =
0pt;vertical-align: top;border-top: 3px solid =
#000000;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<tbody>
<tr style=3D"vertical-align: top">
<td style=3D"word-break: break-word;border-collapse: collapse =
!important;vertical-align: top;font-size: 0px;line-height: =
0px;mso-line-height-rule: exactly;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%">
<span> </span> </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if (!mso)&(!IE)]><!--></div>
<!--<![endif]--></div>
</div>
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(mso)|(IE)]></tr></table></td></tr></table><![endif]--></div>
</div>
</div>
<div class=3D"u-row-container" style=3D"padding: 0px;background-color: =
transparent">
<div class=3D"u-row" style=3D"margin: 0 auto;min-width: 320px;max-width: =
595px;overflow-wrap: break-word;word-wrap: break-word;word-break: =
break-word;background-color: transparent;">
<div style=3D"border-collapse: collapse;display: table;width: =
100%;height: 100%;background-color: transparent;">
<!--[if (mso)|(IE)]><table role=3D"presentation" width=3D"100%" =
cellpadding=3D"0" cellspacing=3D"0" border=3D"0"><tr><td =
style=3D"padding: 0px;background-color: transparent;" =
align=3D"center"><table role=3D"presentation" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"width:595px;"><tr =
style=3D"background-color: transparent;"><![endif]--><!--[if =
(mso)|(IE)]><td align=3D"center" width=3D"595" =
style=3D"background-color: #000000;width: 595px;padding: 0px;border-top: =
0px solid transparent;border-left: 0px solid transparent;border-right: =
0px solid transparent;border-bottom: 0px solid =
transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;" valign=3D"top"><![endif]-->
<div class=3D"u-col u-col-100" style=3D"max-width: 320px;min-width: =
595px;display: table-cell;vertical-align: top;">
<div style=3D"background-color: #000000;height: 100%;width: 100% =
!important;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
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<div style=3D"box-sizing: border-box; height: 100%; padding: =
0px;border-top: 0px solid transparent;border-left: 0px solid =
transparent;border-right: 0px solid transparent;border-bottom: 0px solid =
transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
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<table style=3D"font-family:'Montserrat',sans-serif;" =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
border=3D"0">
<tbody>
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<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:10px;font=
-family:'Montserrat',sans-serif;" align=3D"left">
<table role=3D"presentation" width=3D"100%" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0">
<tbody>
<tr>
<td class=3D"v-text-align" style=3D"padding-right: 0px;padding-left: =
0px;" align=3D"center">
<img align=3D"center" border=3D"0" alt=3D"" title=3D"" style=3D"outline: =
none;text-decoration: none;-ms-interpolation-mode: bicubic;clear: =
both;display: inline-block !important;border: none;height: auto;float: =
none;width: 65%;max-width: 373.75px;" width=3D"373.75" =
src=3D"https://assets.unlayer.com/projects/136503/1747990854580-4e3b5014-=
ca0f-f011-998a-7c1e5265e70d.png?w=3D747.5px">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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</div>
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(mso)|(IE)]></tr></table></td></tr></table><![endif]--></div>
</div>
</div>
<div class=3D"u-row-container hide-mobile" style=3D"padding: =
0px;background-color: transparent">
<div class=3D"u-row" style=3D"margin: 0 auto;min-width: 320px;max-width: =
595px;overflow-wrap: break-word;word-wrap: break-word;word-break: =
break-word;background-color: transparent;">
<div style=3D"border-collapse: collapse;display: table;width: =
100%;height: 100%;background-color: transparent;">
<!--[if (mso)|(IE)]><table role=3D"presentation" width=3D"100%" =
cellpadding=3D"0" cellspacing=3D"0" border=3D"0"><tr><td =
style=3D"padding: 0px;background-color: transparent;" =
align=3D"center"><table role=3D"presentation" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"width:595px;"><tr =
style=3D"background-color: transparent;"><![endif]--><!--[if =
(mso)|(IE)]><td align=3D"center" width=3D"297" =
style=3D"background-color: #000000;width: 297px;padding: 0px;border-top: =
0px solid transparent;border-left: 0px solid transparent;border-right: =
0px solid transparent;border-bottom: 0px solid =
transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;" valign=3D"top"><![endif]-->
<div class=3D"u-col u-col-50" style=3D"max-width: 320px;min-width: =
297.5px;display: table-cell;vertical-align: top;">
<div style=3D"background-color: #000000;height: 100%;width: 100% =
!important;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
<!--[if (!mso)&(!IE)]><!-->
<div style=3D"box-sizing: border-box; height: 100%; padding: =
0px;border-top: 0px solid transparent;border-left: 0px solid =
transparent;border-right: 0px solid transparent;border-bottom: 0px solid =
transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
<!--<![endif]-->
<table style=3D"font-family:'Montserrat',sans-serif;" =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
border=3D"0">
<tbody>
<tr>
<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:10px;font=
-family:'Montserrat',sans-serif;" align=3D"left">
<div class=3D"v-text-align v-line-height v-font-size" =
style=3D"font-size: 14px; font-weight: 700; line-height: 140%; =
text-align: center; word-wrap: break-word;">
<p style=3D"line-height: 140%; margin: 0px;"><span =
style=3D"text-decoration: underline; line-height: 19.6px;"><span =
style=3D"color: rgb(255, 255, 255); line-height: 19.6px; =
text-decoration: underline;"><a style=3D"color: #ffffff; =
text-decoration: underline;" target=3D"_blank" =
href=3D"mailto:customercare@garolla.co.uk" =
rel=3D"noopener"><strong>CUSTOMERCARE@GAROLLA.CO.UK</strong></a></span></=
span>
</p>
</div>
</td>
</tr>
</tbody>
</table>
<!--[if (!mso)&(!IE)]><!--></div>
<!--<![endif]--></div>
</div>
<!--[if (mso)|(IE)]></td><![endif]--><!--[if (mso)|(IE)]><td =
align=3D"center" width=3D"296" style=3D"background-color: #000000;width: =
296px;padding: 0px;border-top: 0px solid transparent;border-left: 1px =
solid #000000;border-right: 0px solid transparent;border-bottom: 0px =
solid transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;" valign=3D"top"><![endif]-->
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297.5px;display: table-cell;vertical-align: top;">
<div style=3D"background-color: #000000;height: 100%;width: 100% =
!important;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
<!--[if (!mso)&(!IE)]><!-->
<div style=3D"box-sizing: border-box; height: 100%; padding: =
0px;border-top: 0px solid transparent;border-left: 1px solid =
#000000;border-right: 0px solid transparent;border-bottom: 0px solid =
transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
<!--<![endif]-->
<table class=3D"hide-mobile" =
style=3D"font-family:'Montserrat',sans-serif;" role=3D"presentation" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" border=3D"0">
<tbody>
<tr>
<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:10px;font=
-family:'Montserrat',sans-serif;" align=3D"left">
<div class=3D"v-text-align v-line-height v-font-size" =
style=3D"font-size: 14px; font-weight: 700; color: #000000; line-height: =
140%; text-align: center; word-wrap: break-word;">
<p style=3D"line-height: 140%; margin: 0px;"><a target=3D"_blank" =
href=3D"tel:+448009558017" rel=3D"noopener"><span style=3D"color: =
#ffffff;"><u>0800 955 8017</u></span></a></p>
</div>
</td>
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</table>
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</div>
</div>
<div class=3D"u-row-container" style=3D"padding: 0px;background-color: =
transparent">
<div class=3D"u-row" style=3D"margin: 0 auto;min-width: 320px;max-width: =
595px;overflow-wrap: break-word;word-wrap: break-word;word-break: =
break-word;background-color: #9ece92;">
<div style=3D"border-collapse: collapse;display: table;width: =
100%;height: 100%;background-color: transparent;">
<!--[if (mso)|(IE)]><table role=3D"presentation" width=3D"100%" =
cellpadding=3D"0" cellspacing=3D"0" border=3D"0"><tr><td =
style=3D"padding: 0px;background-color: transparent;" =
align=3D"center"><table role=3D"presentation" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"width:595px;"><tr =
style=3D"background-color: #9ece92;"><![endif]--><!--[if (mso)|(IE)]><td =
align=3D"center" width=3D"595" style=3D"background-color: #000000;width: =
595px;padding: 0px;border-top: 0px solid transparent;border-left: 0px =
solid transparent;border-right: 0px solid transparent;border-bottom: 0px =
solid transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;" valign=3D"top"><![endif]-->
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595px;display: table-cell;vertical-align: top;">
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!important;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
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<div style=3D"box-sizing: border-box; height: 100%; padding: =
0px;border-top: 0px solid transparent;border-left: 0px solid =
transparent;border-right: 0px solid transparent;border-bottom: 0px solid =
transparent;border-radius: 0px;-webkit-border-radius: 0px; =
-moz-border-radius: 0px;">
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<table id=3D"u_content_text_18" =
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<tbody>
<tr>
<td class=3D"v-container-padding-padding" =
style=3D"overflow-wrap:break-word;word-break:break-word;padding:0px;font-=
family:'Montserrat',sans-serif;" align=3D"left">
<div class=3D"v-text-align v-line-height v-font-size" =
style=3D"font-size: 14px; color: #000000; line-height: 140%; text-align: =
center; word-wrap: break-word;">
<p style=3D"line-height: 140%; margin: 0px;"><span =
data-olk-copy-source=3D"MessageBody" style=3D"line-height: 19.6px; =
color: rgb(255, 255, 255);">Garolla Holdings Limited</span></p>
<p style=3D"line-height: 140%; margin: 0px;"><span =
data-olk-copy-source=3D"MessageBody" style=3D"line-height: 19.6px; =
color: rgb(255, 255, 255);">Unit 9, Velocity Point</span></p>
<p style=3D"line-height: 140%; margin: 0px;"><span =
data-olk-copy-source=3D"MessageBody" style=3D"line-height: 19.6px; =
color: rgb(255, 255, 255);">Castleton Road</span></p>
<p style=3D"line-height: 140%; margin: 0px;"><span =
data-olk-copy-source=3D"MessageBody" style=3D"line-height: 19.6px; =
color: rgb(255, 255, 255);">Leeds</span></p>
<p style=3D"line-height: 140%; margin: 0px;"><span =
data-olk-copy-source=3D"MessageBody" style=3D"line-height: 19.6px; =
color: rgb(255, 255, 255);">LS12 2EE</span></p>
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