File: D:/hMailServer/Data/sarahharvey.com/bob/EB/{EB3B0E0A-00EC-455B-98B2-BCDF9DAD0072}.eml
From: "robert home" <bob@sarahharvey.com>
To: <Sebina.Robinson@npower.com>
References: <VI1PR07MB3216AA0479D7673A3CDF680F92E50@VI1PR07MB3216.eurprd07.prod.outlook.com>
In-Reply-To: <VI1PR07MB3216AA0479D7673A3CDF680F92E50@VI1PR07MB3216.eurprd07.prod.outlook.com>
Subject: RE: Complaint reference: 1-3493616306
Date: Thu, 1 Feb 2018 17:12:36 -0000
Message-ID: <00b101d39b7f$dc4270d0$94c75270$@sarahharvey.com>
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Thank you for all your help
Regards
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
From: Sebina.Robinson@npower.com [mailto:Sebina.Robinson@npower.com]
Sent: 29 January 2018 16:43
To: bob@sarahharvey.com
Subject: Complaint reference: 1-3493616306
Dear Mr Home
I write in regards to the complaint raised on your account
Your complaint has now been assigned to myself to investigate and resolve.
I have tried to call you to discuss your complaint further and will attept
to contact you tomorrow.
Should you wish to discuss your complaint in the meantime please call on
0845 672 9240 and ask for myself quoting the reference number above
We're open from 8.30am to 5.30pm, Monday to Thursday, and from 8.30am to
5.00pm on Fridays
Kind regards
Sebina Robinson
Senior Executive Complaints Advisor
npower Business
Bridge House, 200 Clough Road, Hull, HU5 1SN
0845 672 9240
* mailto:Sebina.Robinson@npower.com
Twitter: @npowerbusiness
Did you know you can now manage your account online and have your queries
solved via Live Chat?
<https://www.npower.com/in_business/applications/BusinessOAM/SME.OAM/Regis
tration.aspx> Register now to submit meter reads, view a bill, pay a bill
and use our new Live Chat service.
Below is a link of our complaints process
<http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/documents/busin
ess/complaint_handling_procedure.pdf>
http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/documents/busine
ss/complaint_handling_procedure.pdf
As your electricity supplier we're required by law to read and inspect
your meter regularly. This visual check of the metering equipment is
important to ensure it's working safely and correctly, even if you've
given us your own reading.
P Please consider the environment before printing this e-mail
Phone calls: We may monitor and/or record calls for security, quality or
training purposes. Calls to our 0845 numbers will cost a maximum of 5p per
minute, plus your phone company's access charge. Please check with your
operator for exact charges.
----------------------------------------------------------------
This e-mail is provided for general information purposes only and does not
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The information contained in this e-mail is private and confidential. If
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companies:
Innogy Business Services UK Limited, company number 6052966
Innogy Renewables UK Holdings Limited, company number 6451278
Innogy Renewables UK Limited, company number 2550622
Npower Group plc, company number 8241182
Npower Limited, company number 3653277
RWE Generation UK plc, company number 3892782
RWE Technology UK Limited, company number 7056922
Registered Office: Windmill Hill Business Park, Whitehill Way, Swindon,
Wiltshire SN5 6PB, Registered in England and Wales.
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>Thank you =
for all your help<o:p></o:p></p><p =
class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a></span><span =
style=3D'mso-fareast-language:EN-GB'><o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Sebina.Robinson@npower.com =
[mailto:Sebina.Robinson@npower.com] <br><b>Sent:</b> 29 January 2018 =
16:43<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> Complaint =
reference: 1-3493616306<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>Dear =
Mr Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'><o:p>=
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>I =
write in regards to the complaint raised on your account =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'><o:p>=
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>Your =
complaint has now been assigned to myself to investigate and resolve. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'><o:p>=
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>I =
have tried to call you to discuss your complaint further and will attept =
to contact you tomorrow.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'><o:p>=
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>Shoul=
d you wish to discuss your complaint in the meantime please call on 0845 =
672 9240 and ask for myself quoting the reference number =
above<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'><o:p>=
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>We=
217;re open from 8.30am to 5.30pm, Monday to Thursday, and from 8.30am =
to 5.00pm on Fridays <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'><o:p>=
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>Kind =
regards<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'><o:p> </o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:DE'>Sebina Robinson <o:p></o:p></span></b></p><p =
class=3DMsoNormal style=3D'text-autospace:none'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959;ms=
o-fareast-language:DE'>Senior Executive Complaints =
Advisor<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:red;mso-fa=
reast-language:EN-GB'>np</span></b><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:purple;mso=
-fareast-language:EN-GB'>ow</span></b><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-f=
areast-language:EN-GB'>er Business</span></b><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959;ms=
o-fareast-language:DE'><o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959;ms=
o-fareast-language:DE'>Bridge House, 200 Clough Road, Hull, HU5 =
1SN<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:EN-GB;layout=
-grid-mode:line'>0845 672 9240</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959;ms=
o-fareast-language:DE'><o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span =
style=3D'font-size:10.0pt;font-family:Wingdings;color:#595959;mso-fareast=
-language:DE'>* </span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959;ms=
o-fareast-language:DE'>mailto:</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:DE'>Sebina.Robinson@npower.com</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959;ms=
o-fareast-language:DE'> <o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959;ms=
o-fareast-language:DE'>Twitter: @npowerbusiness<o:p></o:p></span></p><p =
class=3DMsoNormal style=3D'text-autospace:none'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:DE'><o:p> </o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><b><span =
style=3D'font-family:"Arial",sans-serif;color:gray;mso-fareast-language:D=
E'>Did you know you can now manage your account online and have your =
queries solved via Live Chat? </span></b><span =
style=3D'mso-fareast-language:EN-GB'><a =
href=3D"https://www.npower.com/in_business/applications/BusinessOAM/SME.O=
AM/Registration.aspx"><b><span =
style=3D'font-family:"Arial",sans-serif;color:purple;mso-fareast-language=
:DE'>Register now</span></b></a></span><b><span =
style=3D'font-family:"Arial",sans-serif;color:purple;mso-fareast-language=
:DE'> </span></b><b><span =
style=3D'font-family:"Arial",sans-serif;color:gray;mso-fareast-language:D=
E'>to submit meter reads, view a bill, pay a bill and use our new Live =
Chat service. </span></b><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:gray;mso-f=
areast-language:DE'><o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><b><span =
style=3D'font-family:"Arial",sans-serif;color:gray;mso-fareast-language:D=
E'><o:p> </o:p></span></b></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:gray;mso-f=
areast-language:DE'>Below is a link of our complaints =
process</span></b><span style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:gray;mso-fareast-language:DE'><br></span><span =
style=3D'mso-fareast-language:EN-GB'><a =
href=3D"http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/documen=
ts/business/complaint_handling_procedure.pdf"><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:DE'>http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/docume=
nts/business/complaint_handling_procedure.pdf</span></b></a></span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:gray;mso-f=
areast-language:DE'><o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom:5.0pt;ma=
rgin-left:0cm;text-autospace:none'><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black;mso-f=
areast-language:DE'>As your electricity supplier we're required by law =
to read and inspect your meter regularly. This visual check of the =
metering equipment is important to ensure it's working safely and =
correctly, even if you've given us your own reading.</span><span =
style=3D'font-size:12.0pt;font-family:"Times New =
Roman",serif;mso-fareast-language:DE'><o:p></o:p></span></p><p =
class=3DMsoNormal style=3D'text-autospace:none'><b><span =
style=3D'font-size:10.0pt;font-family:Webdings;color:green;mso-fareast-la=
nguage:DE'>P </span></b><span =
style=3D'font-size:10.0pt;color:green;mso-fareast-language:DE'>Please =
consider the environment before printing this e-mail</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:DE'><o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:DE'><o:p> </o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><b><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:gray;mso-fa=
reast-language:DE'>Phone calls: We may monitor and/or record calls for =
security, quality or training purposes. Calls to our 0845 numbers will =
cost a maximum of 5p per minute, plus your phone company’s access =
charge. Please check with your operator for exact =
charges.</span></b><span =
style=3D'font-family:"Arial",sans-serif;mso-fareast-language:DE'><o:p></o=
:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>------------------------------------=
---------------------------- <br>This e-mail is provided for general =
information purposes only and does not constitute investment or =
transactional advice. For the avoidance of doubt the contents of this =
e-mail are subject to contract and will not constitute a legally binding =
contract.<br><br>The information contained in this e-mail is private and =
confidential. If you have received this message in error or you have =
come into possession of it and are not an addressee, you must not use, =
copy, disclose or take any action as a result of the information =
contained in or attached to it.<br><br>If you have received this e-mail =
in error, please notify <a =
href=3D"mailto:postmaster@npower.com">postmaster@npower.com</a> and =
delete it immediately and permanently remove it from your =
system.<br><br>None of the companies named below nor any other company =
in their respective groups on whose behalf this e-mail is sent accept =
any responsibility for losses or damage as a result of any viruses and =
it is your responsibility to check attachments (if any) for =
viruses.<br><br>This e-mail may be sent on behalf of a member of these =
RWE UK group companies:<br>Innogy Business Services UK Limited, company =
number 6052966<br>Innogy Renewables UK Holdings Limited, company number =
6451278<br>Innogy Renewables UK Limited, company number =
2550622<br>Npower Group plc, company number 8241182<br>Npower Limited, =
company number 3653277<br>RWE Generation UK plc, company number =
3892782<br>RWE Technology UK Limited, company number =
7056922<br><br>Registered Office: Windmill Hill Business Park, Whitehill =
Way, Swindon, Wiltshire SN5 6PB, Registered in England and Wales. =
<o:p></o:p></span></p></div></body></html>
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