File: D:/hMailServer/Data/sarahharvey.com/bob/D7/{D7E918FE-ADC1-4F09-A7AE-47FAB52512D1}.eml
From: <bob@sarahharvey.com>
To: <ticket506409@custservice.co>
Cc: "'Niki Foote'" <Niki.Foote@fidelity-group.co.uk>
References: <20221125145305.2616f391c03a20d3@custservice.co>
In-Reply-To: <20221125145305.2616f391c03a20d3@custservice.co>
Subject: RE: Additional Horizon Order - 2 x Mobile Apps
Date: Thu, 1 Dec 2022 12:20:10 +0100
Message-ID: <110f201dadb7a$2f992670$8ecb7350$@sarahharvey.com>
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Mitchell.
Can you please confirm status of line 01926 350413.
Still is not operating correctly. Cant use the mobile app, can't use the
phone.
User05@sarahharvey.com <mailto:User05@sarahharvey.com> does not work.
Can you please advise???
Can you confirm new user and password if I've got to try something else?
Can you also deduct any charges that have been made for this service.
Regards
Bob Home
Director
Sarah Harvey Limited
15 Rural Innovation Centre
Avenue H
Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at <http://www.sarahharvey.com/>
www.sarahharvey.com.
From: ticket506409@custservice.co <ticket506409@custservice.co>
Sent: 25 November 2022 14:53
To: bob@sarahharvey.com
Subject: Re: Additional Horizon Order - 2 x Mobile Apps
anvil3lgMBgXsyE
<https://cloudtel.custservice.co/Branding/EmailLogo/CloudTel>
Your ticket 506409 was updated as follows:
_____
Hi Bob
I have spoken with the carrier who has advised that they have chased the
support team to get this actioned.
My sincere apologies for the inconvenience caused.
Best Regards,
Mitchell Pretorius | Fulfillment Team
P: 02038169452 E: Mitchell@mail.custservice.co
<mailto:Mitchell@mail.custservice.co>
_____
Customer:
SARAH HARVEY LIMITED ( #4168 )
Category:
Provisioning
Subcategory:
Additional Horizon
anvil3lgMBgXsyE
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Mitchell.<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Can you =
please confirm status of line 01926 350413.<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Still is =
not operating correctly. Cant use the mobile app, can’t use the =
phone.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><a =
href=3D"mailto:User05@sarahharvey.com">User05@sarahharvey.com</a> does =
not work.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Can you please =
advise???<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Can you confirm new user and =
password if I’ve got to try something =
else?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Can you also deduct any charges =
that have been made for this service.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Regards<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;color:black'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>Director<br>Sarah Harvey =
Limited<br>15 Rural Innovation Centre<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;color:black'>Avenue =
H<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>Stoneleigh =
Park<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>Kenilworth<br>Warwickshire<br>CV8 =
2LG<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;color:black'>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7887726814<br><br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a href=3D"http://www.sarahharvey.com/"><span =
style=3D'color:#0563C1'>www.sarahharvey.com</span></a>.<o:p></o:p></span>=
</p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
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style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> =
ticket506409@custservice.co <ticket506409@custservice.co> =
<br><b>Sent:</b> 25 November 2022 14:53<br><b>To:</b> =
bob@sarahharvey.com<br><b>Subject:</b> Re: Additional Horizon Order - 2 =
x Mobile Apps<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div id=3DanvilContent><p =
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1.0pt;border-bottom:none;border-right:solid #BBBBBB 1.0pt;padding:0cm =
0cm 0cm 0cm'><div align=3Dcenter><table class=3DMsoNormalTable =
border=3D1 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;background:white;border-collapse:collapse;border:no=
ne' id=3DtemplateBody><tr><td valign=3Dtop =
style=3D'border:none;border-top:solid white 1.0pt;padding:15.0pt 15.0pt =
15.0pt 15.0pt'><p style=3D'line-height:150%'><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Your ticket 506409 was updated as follows: =
<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:150%'><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'><hr size=3D2 width=3D"100%" =
align=3Dcenter></span></div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:150%'><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Hi Bob<br><br>I have spoken with the carrier who has =
advised that they have chased the support team to get this =
actioned.<br><br>My sincere apologies for the inconvenience =
caused.<o:p></o:p></span></p><p style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Best Regards,</span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'><o:p></o:p></span></p><p =
style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Mitchell Pretorius</span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'> | Fulfillment =
Team<o:p></o:p></span></p><p style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'> </span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'><o:p></o:p></span></p><p =
style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>P:</span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'> 02038169452 <strong><span =
style=3D'font-family:"Helvetica",sans-serif'>E:</span></strong> <a =
href=3D"mailto:Mitchell@mail.custservice.co">Mitchell@mail.custservice.co=
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style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'><hr size=3D2 width=3D"100%" =
align=3Dcenter></span></div><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td style=3D'padding:.75pt .75pt =
.75pt .75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Customer: =
<o:p></o:p></span></p></td><td style=3D'padding:.75pt .75pt .75pt =
.75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>SARAH =
HARVEY LIMITED ( #4168 )<o:p></o:p></span></p></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Category: =
<o:p></o:p></span></p></td><td style=3D'padding:.75pt .75pt .75pt =
.75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Provisionin=
g<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:.75pt .75pt =
.75pt .75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Subcategory=
: <o:p></o:p></span></p></td><td style=3D'padding:.75pt .75pt .75pt =
.75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Additional =
Horizon<o:p></o:p></span></p></td></tr></table></td></tr></table></div></=
td></tr><tr><td valign=3Dtop style=3D'border:solid #BBBBBB =
1.0pt;border-top:none;padding:0cm 0cm 0cm 0cm'><div =
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style=3D'border:none;border-top:solid white 1.0pt;padding:0cm 15.0pt =
15.0pt =
15.0pt'></td></tr></table></div></td></tr></table></div></td></tr></table=
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